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“Amazing branch!The client advisors were polite, respectful and useful!Especially the blond man who helped me on Monday, he made my banking experience so much better!”
“The tellers are always nice and great at their job!The wait times can get long at times but I understand some peoples cases can get long and tedious and that's ok.”
“I was setting low expectations for the customer service experience based on the below comments.To my suprise,the service was smooth and quick.The teller in the name of Gloria and her manager Lealiane were so proactive,and sort out my concern on the spot.Thanks to your feedback,things are changing in this particular bank location.”
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“The Lasalle branch is by far the best Scotia branch for services. I was trying to fix an issue with another Scotia branch for my business banking for about 6 months without success, they had absolutely no clue whatsoever in what they were doing or how to fix it.Fed up, I decided to change branch's. I walked in to the lasalle branch at 12:30 asking to change my branch. The teller offered me to meet with the business adviser if I wanted to.I met with YACOUB BOUMALU from business banking, he looked into my file, and within 15 minutes, he fixed the issue that the other branches were unsuccessful in doing for 6months!He's A MACHINE!!!Right after, they offered me to meet with a personal banking adviser to fix any issues I might have. I fixed my business and personal banking issues all that with no appointment and was out of the branch at 1:45.Thank you Yacoub!”