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September 2023 by Maria Feese
We had the WORST experience here. It took over 5 months to get our couch, and when delievered, they had ordered the wrong piece for the L side. To replace it would take 8-9 months. When we tried to find a solution, the manager was condescending, rude, and didn't offer any good solutions besides $100 off. He actually laughed when I said that this was not an acceptable solution. To be without a couch for over a year is not worth a $100 discount. They made a big deal about how refunding us was this crazy exception, like they were doing us a favour. Never shopping there again.
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December 2022 by Husam Ahmad
Terrible service!
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June 2022 by Ashley D.
It’s really frustrating that I’m given an estimate of 5-6 months (by contract) to receive my order and we’re now past 7 months. When I called I was told it’s out of their hands due to COVID; seems like an unreasonable excuse when we’ve been dealing with COVID for over two years…Update: Got our chair finally! The piece is beautiful and very functional- however it arrived damaged due to the delivery service (looks like an appliance scratched it). JC Perreault was proactive in arranging someone to come over to fix it (still waiting for this service)- I’m looking forward to having our piece the way it was intended. For now, I’m still grateful for its comfort!
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March 2022 by Aurora M “AMH” Hernandez
The lady greeting us was very kind helping us with the stock they had in house but the waiting time to get the furniture can be up to 8 month!!! Yes, is crazy! But true!
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February 2022 by stephanie smitheman
Absolutely amazing service from Denys Cauchy. Friendly, approachable and not pushy. Let us take our time looking and offered help when appropriate. He was very personable and helped us find the perfect couch that met all the criteria we had. Highly recommend asking for him at LAZYBOY Kirkland.
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December 2021 by Luke B
The service and delivery at the store were great. The product leaves something to be desired. I purchased an L-shaped sectional. The pieces constantly separate. Overall, I am satisfied with the comfort of the couch, and the store, but am disappointed in the quality of the connectors between the different sectional pieces.
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December 2021 by Linda Leduc
Upholstery fabric pills quickly. I've only had my couch for 9 months and it looks like I've had it for 9 years!! Couch looks great but quality leaves to be desired especially considering the amount of money spent!
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January 2021 by Adam Grechan
Excellent customer service and very helpful sales staff.
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January 2021 by BRIAN ROBERTS
The best
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December 2020 by Elke Richard
My 85 year old mother just bought a second leather lazyboy chair for $3,000 (EACH). When she asked if they could give her a leather conditioner with the chair they said she’d have to buy it! Excuse me?? You get them free everywhere else you purchase leather furniture!! So with a total sale of $6,000 they couldn’t throw in a $30 conditioner?!? Uuugh never again!! First chair came damaged and the repairs were sub par.
