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December 2023 by Marine Féminier
Impeccable service that exceeded my expectations! Thank you to the entire professional team.
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December 2023 by Martial Feminier
The employees are very dedicated, they even dismantled a mannequin in the window to get my size.Exceptional service!
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December 2023 by Joëlle Chalifoux
A perfect holiday outfit shopping experience! The staff is more than friendly. I found everything I was looking for. Thank you for the great service, I'm amazed.
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November 2023 by Mélodie Milet
Worst service I have experienced in store I didn't feel welcomed throughout my shopping. The boys in the locker room are very intimidating, no hello and sigh in your face, they show that it's long and they don't want to work. The girls on the floor staring at you would say that they are being complacent on purpose so as not to provide service. When we got to the checkout (it was the big line) the checkouts were open on 4th. And at 5 a.m. sharp, 3 girls started counting their cash and the rest of the employees were gathered at the counter to discuss. Stupid as her feet, this one shouted to us “my cash register is closed!!!” The lady in front of me told her that a hello would be put first. One of the managers I guess appeared staring at everyone in an intimidating way. Naomie greeted us with a smile and let the girls know that they can't do that. Seriously, urban planet, what has your service done?!
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September 2023 by Christine lacourse
Always beautiful!
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August 2023 by Chrissy Dh
The worst customer service I’ve ever seen I paid cash for some items and i tried to return them they didn’t let me they said only on a gift card , they stool my money , what a stupid policy im not returning there ever again
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August 2023 by Josianne Roy
Could you tell your cashiers to be a little more courteous to customers??! What is this rotten service? They talk to each other, laugh, look at each other and we are almost uncomfortable being there. They don't look at us, stare at us, hardly answer any questions and we barely even get to say "hello and thank you"! Intolerable!! WORST service I have seen!!!!
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July 2023 by Suzanne Tremblay
Staff is rude. Girls that were working there were barely working and making fun of customers while this other girl would scream at clients to leave the store or hurry to leave 10 mins before closing. They make up prices and promotions at the cash based on how customer looks. Very discriminatory. Some of them (short fat man) only speaks English. Do yourself a favour and go to Urban Planet at Bayshore mall they are way nicer and store is cleaner
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June 2023 by Éric Périard
Great price and choices!
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April 2023 by Rose “sweetest moi” Bank
Reasonable prices and items.
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April 2023 by STILL BALLING
great staff and service friendly ????
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February 2023 by maryfleure deslauriers
They got good Playboy thing but the rest is, interesting, I mean there's tank top for 6 years old and other reveling clothing for young children
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November 2022 by josee chevrier
Staff priority is to talk to each other rather than actually assist customers. When help was asked me got very nice eye rolling, will not shop here anymore
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February 2022 by Judy Lafreniere
Went there to check the sales price, bought a few items for my daughter but the charged price was not the same as the one advertised, so you really need to check your bill before walking out
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February 2022 by Jay Lee
DO NOT ORDER FROM THIS COMPANY. Just spent $120 and got my order today. One of the dresses was completely falling apart and the strap wasn't even sewed on. I send a pic to customer service as advised on sales slip. You can clearly see the damage in the pic. I get offered 50% for a dress I will never wear. I replied that it was unacceptable. They then proceeded to send me out in a pandemic (I am 9 mths pregnant) to return it instead of simply returning 11.25 on a dress. Where is the quality control? Where is their integrity? The dress is going in the trash. They can keep their money but I swear I will never order from there again. Cheap and trashy with poor customer service. See attached pic.
