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May 2024 by Mary Ann Dionisio
Very bad service, staff are busy chatting, they don't care about customers waiting for their orders. Lazy staffs
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May 2024 by Manon Lacroix
No toilet paper in any bathrooms (May 12, 2024 around 2:45 p.m.) and these are not very clean either. Unacceptable!
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May 2024 by Kaouther Derouiche
The service at this Tim Hortons is terrible. The employees were unprofessional and rude, even yelling at customers. I recommend you avoid this Tim Hortons.
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May 2024 by Ajlani Abir
I am really disappointed with Tim Horton tray bad service I ordered a coffee later he gave me a coffee just he put cream I said well white just cream I spoke with the supervisor kindly but he told me inniore and he refused to change my coffee it's 2 coffees for me and my husband we left the two coffees and we went out really it's not professional and I give zero for the service really
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May 2024 by Ahmed Ajlani
Bad experience with Tim Hortons on the platter bad service poor quality of coffee the team really aren't professionals I ordered 2 late coffee it wasn't like usual I asked for an exchange but he refused to a bad way and he innioret me
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May 2024 by Fakhruddin Mahmmodi
Not a good tims for early birds, because the drive opens at 5:20 and they don’t have most of the breakfast items ready.
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May 2024 by BRICK ____
probably the slowest and worst Tim Hortons I've ever been to.
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May 2024 by Kiran Imran
I was the only one waiting, yet it took the cashier 10-15 minutes to actually come in front to take my order. I ordered everything bagel with butter but, they couldn't serve me because they can't "add butter to the bagel." This did not make sense since they have the bagel right there. There weren't much variety either. So, I would not be going to this place again for sure. The atmosphere was nice but service was no satisfactory.
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May 2024 by Jp Landry
I have been several times because I know on my way and know the end of ordinary service, garocher food and not edible
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April 2024 by Amadou Sangare
I came to order a medium latte in the drive through. When I got to the window I decided to add a chocolate croissant. The window cashier requested permission from the manager SOULEYMANE refused to add an item to the order. The manager refused under argument that there is a timer and orders have to be served under one minute. I had to go around and come back to get my order. This is ridiculous. By trying to provide better and faster service the company is actually performing poorly by creating unsatisfied customers. And this kind of shift manager lack of common judgement.
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April 2024 by Bryce Jolicoeur
Everything is dirty, I can see behind where the workers are walking and the floor is full garbage moldy napkins, some not all but some of the employees are rude and not very smart with the whole menu like they don’t know what they sell the lady taking our order was laughing with her co-worker instead of properly taking our order and then gives us all the wrong things and not properly mixed beverages completely wrong sizes it’s no wonder because they are all talking together instead of working she also didn’t know how to speak English, like my girlfriend tried getting a job there but I guess they would rather hire incompetent people, like I’m not that smart I work as a diesel tech but they are just plain incompetent
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April 2024 by Kristoffer Stefani
Have to say that the staff are the rudest I have encountered in a long time. My gf allows asks if they speak English and if they can't she tries in french and she can get by, but when she asked the woman if she spoke English she said NO. And then laughed at my gf when she tried in French. RUDE. When we pointed out that she was missing 1 out of the 3 donuts we ordered she seems pissed like it was our fault and didn't offer an apology or anything. Customer service is lower than 1 star for sure. When she gave our coffee she didn't mention what was what, when it was mixed with other peoples orders. Honestly not going back.
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April 2024 by Louise Colombi
In short, avoid like the plague. The Tim Horton in the Gatineau Plateau, horrible service, several errors in orders, non-competent staff, I waited 20 minutes for a sandwich to discover that the cashier took my money, but did not place my order, so the guy never made my sandwich. When I asked questions, the guy blamed me for not coming forward sooner, and the incompetent cashier pretended not to know. In short, avoid like the plague.
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March 2024 by Sam St-amour
The employees lack training but they do their best
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March 2024 by Max Faf
This Tim is a real joke. It’s 7:30 p.m., I arrive, and try to enter the restaurant. The door is barred without any mention anywhere. I'm trying to go to the curbside order. I enter the drive-thru aisle; there are about 10 vehicles in front of me. Arriving at the order terminal, other cars are already behind me. I order a simple sandwich and am told that the kitchen is closed. The kitchen is closed, at a Tim Horton, at 7:30 p.m.!!?? Once again, it is not mentioned anywhere - neither at the entrance to the drive-thru aisle, nor on the front door, nor on the sign at the order terminal - that the kitchen is closed. So I am stuck, behind ten vehicles, waiting for nothing while no substantial dinner can be ordered. It would have been so simple to put up a visible sign, but no... So I wasted 30 minutes of my time for nothing. This is not the first time that I have had problems at this Tim Horton (lack of products, order errors, tired employees, with an "I-don't-care" attitude and who are often incapable to answer the questions they are asked, etc.) and nothing is done. This is a blatant lack of professionalism and respect for customers. A branch of Tim Horton to avoid.Updated April 25, 2022: I went back to this Tim since it is (unfortunately) very close to my house and guess what? There's still something that wasn't working: I ask for a simple brewed coffee, but no, once again a machine is broken. The owners don't seem to care at all, because it doesn't matter, there are always customers and they make a profit. Once again, it's pathetic.
