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February 2024 by Mathieu Charbonneau
Many times they don't give me the right pieces after assuring me it was going to be perfect for my car. I always end up going somewhere else afterwards
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October 2023 by The Dohertys
Trash. Was told they had a part in store and that it had been put aside for me only to have them tell me to my face that it never happened. If it was a mistake then admit it. Don’t blame the customer
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October 2023 by Hamza El Hamad
Nice store with everything you need and friendly staff?
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September 2023 by pascal guilbault
Customer service leaves something to be desired, even deplorable. Being made out to be a liar about a defective product. I don't refer anyone to go buy parts at this place....the (big) lack of knowing how to live.
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July 2023 by Yo Drop
Eric was extremely helpful at finding the parts needed to MacGyver my truck exhaust. Great attitude, friendly service. A+ for Eric
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March 2023 by Ronald Fortin
Bravo to NAPA for closing Saturdays at 1 p.m., instead of noon for the competition.
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March 2023 by Math Leblanc
Went there repeatedly and every single time I’m floored by the ignorance, incompetence and rudeness of anyone I deal with at this location.
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March 2023 by Jhun Anchoris
Friendly and helpfull staffs. They have what you need at a reasonable price. Higly recommended. Good job.
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March 2023 by Stéphane Gauthier
Excellent service
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March 2023 by Alain Bourdeau
Great service even you do not know the name of the part and you have to use your hands to describe it
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March 2022 by daniel robitaille
To begin with, I am a young growing entrepreneur in the automotive field, I do not do business with NAPA as my primary supplier. They often happen to have the item I'm looking for and I don't mind paying a little more to have it the same day.I live in Aylmer and I have a garage. They delivered my piece to me within the next 24 hours for $20… very ordinary.Second thing, I had A good reference for HOIST & RAMPS style equipment. So I asked if they could show me prices on such items.First question they ask me; Why do you want to have a 2 post hoist? To do mechanics?? Oddly enough, I’ve never heard of someone buying a 2 post hoist to watch it…I was also looking for a car ramp but for storage (I don't want to do mechanics, just storage with it) and since I don't want to anchor it in my floor, he refused to serve me and told me to shop around elsewhere and that he wasn't going to sell me any equipment, very sad on that part!My way or no way! With a thought like that, I think it shouldn't be very good for business!I don't recommend it for purchasing equipment but for parts they often have everything in stock. Even if that wasn't the case today and they had me move twice from Aylmer because they ordered the wrong piece initially.I recommend that they find out about the 4 post storage railing anchor before they go crazy on potential customers.Had good service, was planning to buy today and other things too.
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March 2022 by DunDunBum
They don’t do price match, really not competitive in terms of pricing.Their prices are way above most other stores!I suggest if you find something cheaper elsewhere like Canadian tire etc to go and buy it there!
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March 2022 by Zak D.D.
I have had two bad experiences in the last year. The most recent one will be my last after being charged a 25% fee to return an unused part. I have known this company since the very beginning, before it was a NAPA banner and unfortunately I will not return there again due to poor customer service.
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March 2022 by Trevor Townsend
I came in to buya brake line flare kit. In the kit, one part was broken. The staff scrounged around the store, found a new replacement part, and had me in my way in ten minutes. Friendly, helpful, and knowledgeable! I'll be back here for sure.
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March 2022 by Stéphane LHX
The customer service representatives are insolent. If you dare to ask for more details for a product and their knowledge is put to the test or doubted, we are trying to ridicule you. THEY are THE experts... not you.
