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February 2024 by Rebecca Saliba
Après l’achat de la voiture, c’est très difficile d’obtenir un service qu’ils te doivent. Aussi, ils ne prennent pas des critiques. On m’a couper la parole au lieu d’essayer de me comprendre. On m’a demander de me déplacer pour un service qu’ils ont oublier de préparer. Ça leur a pris 8 mois juste pour me faire un chèque pour une réparation qu’on me devait. Problème d’organisation et de service
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January 2024 by Bob DT33
Just bought a 2019 Encore from these folks and couldn't be happier. Guy and Emile were totally professional and great to deal with. I got a fair price, and I loved the "no pressure" attitude, and no attempt to squeeze me for admin costs or other hidden fees. Guy was very accommodating and didn't even complain when my test drive left him stuck on the Ottawa side during rush hour! and buying a Quebec car and registering it in Ontario was a non issue! Great experience overall - much appreciated gents!
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November 2023 by Marc Papillon
Thanks to Kollbec for another superb experience purchasing 2 new vehicles (Jeep Wrangler 2024 and Ram 1500 2023) the staff is superb, our salesman, Guy, the sales manager Marc, Émile on finance and Alexandra on delivery . A great team that pays careful attention to all your needs. Thanks again ?.
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October 2023 by Rheal Charron
Simply superb, I bought cars and others (around 12) my last one in 2015. Great
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October 2023 by Kamal Antoun
Very bad service and they do not honor their written agreement.All they care about is to charge you money by trying to fool you.
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August 2023 by Prakalp Shrivastava
I had a fantastic experience at Kollbec dealership, thanks to Guy. The hassle-free financing and courteous service made purchasing my car a breeze. From Guy's knowledgeable assistance to the accommodating staff, my car-buying experience was exceptional. Highly recommend Kollbec for a smooth and satisfying dealership experience.
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June 2023 by Roch Landry
Came in for appointment. Took info I gave and found problem. Had to wait for the part but it was in the time I was given
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April 2023 by Joy M
We came across a used vehicle on cargurus after having a poor experience at another dealership and were fit in immediately for a test drive. We have not received our vehicle yet, so this may have to be updated, but we had an exceptional experience with Guy Samson. He is very authentic (and funny)! He also gave us the opportunity to do a thorough test drive (i.e., both city and highway) which was nice.
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March 2023 by Sheyda Bilbas
I have jeep Cherokee 2019. When last year I had the problem with engine oil loss, but the check for recalls on vehicle not on diagnostic and told me if I still have the same problem bring it back. Today I had the appointment Director service try to changing me for service. While directly from company online try to explain for Mr. Joan sue Christian wasn’t expecting to serve it. I don’t know why each a person in this position has to be.He had very bad attitude with customers service.Christian Joanisse512 Maloney QuestGatineau,Qc J8T 3R6819 568-1414ext 4301Killbec Gatineau
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February 2023 by Peter S.
I bought a 2021 Jeep Wrangler 4xe from Ottawa, ON and then moved to Gatineau, QC. This Jeep dealership was now closest to my home.I called for a recall service and was told by the service manager to "Go back to where you bought it from".Called Jeep Canada and a formal complaint was submitted.Disrespectful, unprofessional and would definitely not recommend.
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December 2022 by MM M
Don’t buy a car from this business. If you bring it in to get detailed someone will come to your house and steal it. Bought a brand new car from this establishment and spent a lot of money and they stole it to ship it oversees. This establishment has non-reputable staff working there. TERRIBLE.
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November 2022 by Mn
Don’t buy used cars from them. Bought Mercedes C300 from these guys. Work needed to be done on the car they changed brakes but they are so bad quality that i have to get it replaced again only after driving 5000 km. There was other issues with the car they said we don’t have good mechanic for Mercedes please take it to dealership and we will pay for the repairs. Got work done send them invoice. It’s been more the 3 months still didn’t paid me back. It’s only $462 dollars and now they don’t reply to my msgs. Sales person name( Nicolas Boileau ). Really disappointed. I bought the car with only 32000 km.
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November 2022 by Razvan Sabo
I got the parts in time for my car,my Fiat was done fast in 1 day ,they did 1 big recall also (same day) free of charge. Navette go and back and not very expensive for such a big job.
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October 2022 by Kathy Scott
Love this place people great friendly Guy Samson best sales person . You need a vechicle see him
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August 2022 by Patrick Bertin
Don't get your vehicule service at this establishment, I had to return my vehicle for it was stolen its cost my insurance 30.000$ to get fixe waited 6 months to get it and add to return it cause the final inspection wasn't made properly the track bar was bent and notice it after a friend told me it looked like I had 4 inches on one side off center by looking from the back ,when I returned it waiting for repairs again they where victim of theft and my jeep rubicon was a victim in there yard they failed to tell me that it's been the third time theve been rob and they state not having any client insurance in there own yard!
