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February 2024 by Nina A
Thank you, Francine and Denis, for your excellent service! Their attention to detail and dedication to providing quality service is truly remarkable. I highly recommend their service to anyone looking for an exceptional experience.
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February 2024 by Louis Bisson
exorbitant price for the service, $157 for an oil change….
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February 2024 by Biju George
Very friendly and professional , excellent service and they are helpful, special regards to their service manager
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January 2024 by Jason Pearson
Excellent communication and service from Danny at the Service department. A true professional who restored my faith in dealership repairs and customer service. Highly recommend for Ottawa folks looking for something better.
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November 2023 by Alan chan
Sale person refuse to honour online trade in value for my vehicle, especially he would have saved me 1.5 hr back and forth if he would tell me on the phone that it cannot be done.
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October 2023 by P P
I called this dealership on Thursday and spoke to Danny. I explained to him that I was going to be in Ottawa for the weekend but I was concerned about the emissions error message I received. He told me I could drop it off that night and they could take a look on Friday. I drove to Ottawa 1 day earlier in order to do this. Dropped off the car and Friday afternoon he called to tell me they were too busy and couldn't get to it. Fine I said. He said they would get to it first thing Monday morning. Monday morning came and went and when I called around 11am, the lady told me they wouldn't be able to do this. I was pretty disappointed. I told them not to touch my car as I was picking it up and going home. I lost yet another day. I was really upset and disappointed. My advice to the service department--please don't make promises to potential customers or misrepresent your capabilities. Customers appreciate honesty. I will definitely not return nor will I recommend this dealership.
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September 2023 by Bakhadur Muslimov
Good service, quick and effecient.
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February 2022 by Karim Belhamria
Very happy with my Acura. Jerome was excellent. Process was easy and stress free. Overall will definitely be back for service and future purchases!
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January 2022 by Nuri Ramadan
We made an appointment and send my agent to check and buy the car.But at the end they refused for stupid reason to sell the car! That’s ridiculous….
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December 2021 by Pawel P
Professional and courteous service, very attentive and respectful, best service location for your Acura in the NCR area, worth the drive.
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September 2021 by Paul Godin
It is a very high end dealership which should not forget to reset your oil life and leave dirty fingerprint on the hood after getting your SUV serviced. This is unacceptable from that level of dealership. Most of the time their services is ok. Even though it only happened once, it is still unacceptable. I would expect this from a local garage.
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September 2020 by Jessica Klein-Gunnewiek
Great customer service and friendly staff every time. Our experience with both sales and service has been excellent. We recently picked up our second vehicle leased with Gatineau Acura and had a great experience with David once again! Service is always easy to book, accommodating and considerate that we come from a bit of a distance on the Ontario side to get there. If you're looking for an Acura I recommend dealing with Gatineau. The Acura dealership in Ottawa does not compare to the experience received at Gatineau.
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September 2020 by Sheehan Morgan
I recently purchased a car from Acura Gatineau. I dealt with David from the sales team. David was exceptional at making me feel comfortable. He was straight forward and very honest with the product i was interested in.Francine from the finance team was friendly and very knowledgeable. She did not try and pressure you into any additional sales item on top of your car purchase.Overall it was a great experience and it would be easy to recommend a friend who is looking for an Acura as their next vehicle. I myself would go back when i am ready for my next car.
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September 2020 by Grant
Today was the first time that I have taken my MDX for service at Gatineau Acura. I live in Ottawa and have always gone to Camco Acura for service. After 3 bad experiences, I was looking for an alternative.My car had been diagnosed by a Honda dealership as having a noisy power steering pump. As they could not get an Acura part, I filled out a form on the Gatineau Acura site asking if they had the part in stock. Within 10 minutes of sending the form, Ling from parts called to tell me that the part number that I had was superceded by a new one. He gave me the new part number and told me that he had one in stock. I decided that it was best to have them install it, so I booked an appointment online.Check in was easy and quick. My car was brought in and within half an hour, the techician, Pat, came out to talk to me and explain that the issue was not the power steering pump. He took me into the garage and spent 15 minutes explaining to me what the cause of the noise was. He advised me to do nothing for now, and I accepted that advice.The big surprise was when the service advisor handed me my keys and told me that there was no charge as they "had not done anything". Obviously, I did not argue, but they had, in fact, spent almost half an hour diagnosing my issue and advising me how to proceed - far from doing nothing.Since returning home, I have spoken on the phone to the service director, M. Louis-Seize to tell him how impressed I am with the way things went today. He was not surprised. Clearly, this is the way his department does business.I am very impressed and will definitely be back to Gatineau Acura for any future service.
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September 2020 by Neil Donnelly
Great service from the parts manager.I tried ordering a part from Camco Acura for over a week with no call or email back after leaving 5 messages 3 VMs and 2 emails. One of my emails was to the GM that didn’t work.Sent an email to Gatineau Acura last night had a response this morning at 9:30 and ordered the part. Great work!!!
