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March 2024 by Mark Elliot Geres
Yesterday I visited the 73 Boul de la Gappe location to shop for a Queen sized replacement mattress for our guest room. I was greeted immediately by Simon, who was welcoming, authentic, cheerful and very customer-centric. He listened attentively/patiently to all my questions. Simon’s requirements elicitation skills were second-to-none. Bravo!Another critical element of Simon’s customer-centric approach was the added-value of his unbiased customer education and information sharing. His sharing of unbiased product knowledge and pros/cons of various options to meet our specific needs—was both reassuring and impactful. Simon’s customer-centric focus was commendable. His guidance and advice was solid. Bravo!I highly recommend Simon. Cheers+
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October 2023 by Bianca Ventura-Sa
My partner and I loved our experience and Jimmy's service. I recommend it 20/10. Very professional and not trying to sell you for the sake of selling.
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July 2023 by Alexandra Bergeron
I haven't tested my bed yet but I bought the most high end mattress in store (Tempur Pedic) and I had excellent service by Natacha at the store I want to tell her Thank you very much I can't wait to have my mattress?
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June 2023 by ninjaturtles1991
The Firm mattress is actually FIRMM!!!! I've gone to about a dozen stores in the Ottawa/Gatineau and the biggest difference between their least and most firm mattress was the tag on the end of it. This place i asked for a very firm mattress the customer service person took me straight to the firmest mattress he had and it was perfect.4 stars because it was quite pricey (~$1300 before taxes and delivery) and they try to up sell you pretty hard.
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March 2023 by Réjean Belcourt
Do not buy here... Ever.Bought a mid range Sealy mattress less than 5 years ago. I took good care of this mattress. It has however lost all support and integrity and no one can bare sleeping in it. Since it had a 10 year warranty, I applied to get it replaced, but since a minor drooling stain was on it, they refused to back their product up. Both Sealy and Sleep Country should not be trusted as they do not truly support their products or want to deal with honest costumers. I refused to ever do business with Sealy and Sleep Country from this moment on.A "good" mattress should last at least 10 years and not be without any integrity or support after 4.
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February 2023 by Laurent Poitras
(Translated by Google) Very professional advisor, I enjoyed my experience.(Original)Conseiller très professionnel, j'ai apprécié mon expérience.
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December 2022 by Ding G Msy
(Translated by Google) Thanks to Francis for your great service!(Original)Merci à Francis pour ton beau service!
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December 2022 by Carol Lachance
(Translated by Google) Our salesperson, Francis, ably guided us in choosing the best mattress for us at the price we wanted to pay. The experience has been very positive.(Original)Notre vendeur, Francis, nous a guidés avec compétence dans le choix du matelas qui nous convient le mieux, au prix que nous souhaitons payer. L'expérience a été très positive.
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August 2022 by Jack Michael
(Translated by Google) What a bad service, they don't know how to write, it enters my name incorrectly in the system as well as my type of job, they gave me the wrong mattress, they didn't inform me that I lose my discount from my employer if I change the type of mattress , have not informed me that there will be a file opening fee plus another fee if I finance, so I find myself paying the full price + additional costs, to whoever wants to hear buying elsewhere, a mattress that should have to cost me 700 is made 1000(Original)Quel mauvais service,ils savent pas ecrire, il rentre mon nom incorretement ds le systeme ainsi que mon type d emplois , ont me livre le mauvais matelas, ont m informe pas que je perd mon rabais de mon employeur si je change le type de matelas, ont m informe pas qu il y auras des frais d ouverture de dossier plus un autre frais si je fais financer, donc je me retrouve a payer le plein prix + des frais addionelles , a qui veut entendre acheter ailleurs, un matelas qui aurais du me couter 700 est rendu 1000
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July 2022 by Sarah V
(Translated by Google) Excellent service from Jean-François! Courteous and very informed about promotions, warranties etc. Contact him for your purchases and your questions, you will not be disappointed :)(Original)Excellent service de la part de Jean-François! Courtois et très informé au sujet des promotions, garanties etc. Addressez-vous à lui pour vos achats et vos questions, vous ne serez pas déçu :)
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July 2022 by Ève L-V
(Translated by Google) Meticulous service, excellent price and better sleep!!(Original)Service minutieux, prix excellent et meilleur sommeil !!
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July 2022 by Julien Dubreuil
(Translated by Google) The sellers are amazing(Original)Les vendeurs sont incroyables
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May 2022 by Krystal Zieltjens
(Translated by Google) Always excellent service with our salesman Jean-Francois Trottier!(Original)Toujours un excellent service avec notre vendeur Jean-Francois Trottier !
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May 2022 by Pascal Vautour
(Translated by Google) We were really surprised by the quality of service in the store. Our salesman, Jean-François Trottier, truly provided exceptional service. We felt no pressure from him, he gave very good advice and seemed really happy to help us find the right mattress.I don't often leave this kind of review, but it was amazing service.Besides, I'm pretty sure we came out with a good price. We had studied the market well and they beat everything we could find online in terms of price!(Original)On a vraiment été surpris par la qualité du service dans le magasin. Notre vendeur, Jean-François Trottier, a vraiment offert un service exceptionel. On a senti aucune pression de sa part, il donnait de très bon conseils et semblait réellement content de nous aider a trouver le bon matelas.Je ne laisse pas souvent ce genre de review, mais c'était un service étonnant.En plus, je suis pasmal certain qu'on est ressorti avec un bon prix. On avait bien étudié le marché et ils ont battu tout ce qu'on a pu trouver en ligne en terme de prix!
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March 2022 by Marie-Lou Biancamano
(Translated by Google) Our salesman was great... but on the delivery side a big flop. the delivery man told me several times that he refused to come back here and that if I had a mattress return to choose another day of delivery... after their passage all our walls would be very dirty...(Original)Notre vendeur était super... mais coté livraison un gros flop. le livreur ma dit a plusieurs reprises qu'il refusait de revenir ici et que si j'avais un retour de matelas de me choisir une autre journée de livraison... après leurs passage tout nos murs être très sale...