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May 2023 by Johnny H
If I had the ability to give Zero stars I would, absolute worst service I’ve ever had , first off they sold me decaf coffee pods and told me they were not decaf, when I found out they were they refused to refund me even after I explained to them multiple times what happened, I asked to speak to a manager so he called him but he didn’t want to speak to me and the response I got was "it’s his day off and he doesn’t want to talk to anyone". Ridiculous!! Then I explained to the employee that I’ve been a customer there for over 7years and that he just lost a good customer, he’s responded by saying there’s thousands of people out there ,last time they get my business
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January 2023 by Adam C.
(Translated by Google) I have never experienced as much frustration with customer service as the Center durazor in Gatineau. First, I'm going in person for the second time with a razor that's about $300, but it's been malfunctioning since almost the very beginning. I returned it to the store for repair less than a month after buying it due to the same malfunction, but the problem returned. So here we are about 1 month later; when I enter the store, I can read on the face of the young woman with red hair that she has no interest in her customers, no hello, no smile, no way, leaning against the counter with her arms crossed. I clearly explain the situation to her, which she hardly seems to be listening to. I tell him that my device has already been repaired once here by the manager (very arrogant too) and that I would now like a refund or exchange. She answers me in a very arrogant way that they cannot refund/exchange me because I have had it for more than a month. I replied that I had brought it back within the first month, but it still does not work despite the repair that had been done right here in the store. She answers me: "it can't be, we don't do repairs in stores", which I find funny because that's exactly what they did. Then I express my dissatisfaction to her as a client (until then, I was still very calm), and reassure her that it was not against her, she then replies "I don't care". I expressed to her strongly (without getting upset) how terrible the service was here etc..., I even tried to be nice, but she was ignoring me. I left my razor with him for repair and left. I asked her how long she had been doing this, she replied "10 years", very proud of her, so she didn't learn much during all her years, I told her to find herself other than customer service. Came back 10 mins later to pick up my razor, I was so insulted at their poor service. I was calm, I didn't go to say anything, just to give me back my razor because I'd rather keep a defective object than have to "deal" with anyone from that place again. Again, very arrogant, she tells me she tried it and it worked great.. I took it in my hands, tried it in front of her and oops, no, nothing worked! . Madam was speechless all of a sudden... finally... I left. She had not understood anything of what I had explained to her initially. Terrible!! I will never go back there, go somewhere else if you value good service!(Original)Je n'ai jamais vécu autant de frustration par rapport au service à la clientèle que le Centre du rasoir à Gatineau. D'abord, je me rend en personne pour la deuxième fois avec un rasoir d'environ 300$, mais qui a un default de fonctionnement depuis presque le tout début. Je l'avais retourné au magasin pour réparation moins d'un mois après l'avoir acheté dû au même bris de fonctionnement , mais le problème est revenu. Donc nous voici environs 1 mois plus tard; en entrant dans le magasin, je peux lire sur le visage de la jeune femme aux cheveux rouge qu'elle n'a aucun intérêt envers sa clientèle, aucun bonjour, aucun sourire, aucune façon, se tenant accoté sur le comptoir les bras croisés. Je lui explique clairement la situation, ce qu'elle ne semble à peine écouter. Je lui dis que mon appareil a déjà été réparé une fois ici-même par le gérant (très arrogant aussi) et que j'aimerais maintenant un remboursement ou échange. Elle me répond de façon très arrogante qu'ils ne peuvent me rembourser/échanger parce que ça fait plus qu'un mois que je l'ai. Je lui répond que je l'avais ramené en dedans du premier mois, mais que ça ne fonctionne toujours pas malgré la réparation qui avait été fait ici-même en magasin. Elle me répond: "ça se peut pas, on ne fait pas de réparation en magasin", ce que je trouve drôle parce que c'est exactement ce qu'ils ont fait. Ensuite je lui exprime mon mécontentement en tant que client (jusque là, j'étais encore très calme), et la rassur
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January 2023 by Franceline Robertson
(Translated by Google) The worst customer service...I came back to the store with the young lady sitting with her 2 feet in the air leaning on a stool and looking at her cell phone. No hellos the same as if I wasn't there. Returned to the exit she finally said hello. I was to buy a fairly expensive coffee maker but finally with the service received I decided to go and do my Chapman where they have their customers at heart and the exceptional service(Original)Le pire service à la clientèle...Je suis rentrée à la boutique la jeune dame assie avec les 2 pieds en l air accoter sur un tabouret et regarde son cellulaire. Aucun bonjours pareil comme si j'étais pas là. Rendu vers la sortie elle me dit finalement Bonjour. J était pour acheter une cafetière assez dispendieuse mais finalement avec le service reçu j'ai décidé d aller faire mon Chapman ou là ils ont leurs clients à coeur et le service exceptionnel
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January 2023 by C-Line Les
(Translated by Google) I do not know where to start ! I called to ask if you have a certain coffee maker in stock before I moved from the Ange Gardien, the employee told me yes.. I arrived in Gatineau, the employee was seated, did not greet me, at the limit she almost avoids me with her gaze, I ask for the said coffee maker, she replies "I'm going to go see if I have it" I hasten to tell her that I come from such and such, she tells me we have the model but I'm going to go see if we have it in stock, I tell her that earlier on the phone she told me yes... She replies that it's not what she told me ???? .. I didn't even wait to find out if she had it, I have such your local competitor and since I received outstanding service from them (Chapman not to name them) I spent my $350 there ... After traders complain about distributors like AMAZONE!! Pathetic... I don't recommend this place, I can only imagine the after sales service now(Original)Je ne sais pas par ou commencer ! Je tel pour demandé si vous avez une certaine cafetière en stock avant de me déplacer de l'Ange Gardien, l'employé me dis oui.. j'arrive a Gatineau, l'employé est assis , ne me Salut pas, a la limite elle m'évite presque du regard, je demande pour la dite cafetière, elle me répond " je vais aller voir si je l'ai" je m'empresse de lui dire que je viens de tel, elle me dit nous avons le modèle mais je vais aller voir si nous l'avons en stock, je lui dis que tantôt au tel elle m'a dit que oui... Elle me répond que ce n'est pas ce qu'elle m'a dit ???? .. je n'ai même pas attendues de savoir si elle l'avait, j'ai tel votre compétiteur locale et comme j'ai reçu un service hors pair chez eux ( Chapman pour ne pas les nommez) j'ai dépensé mon 350$ la bas... Après les commerçant se plaigne des distributeur comme AMAZONE !! Pathétique... Je ne recommandé pas cette endroit, je ne peux qu'imaginé le service après vente maintenant
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January 2023 by Daniel Brault
(Translated by Google) No service. The 2 clerks behind the counter on their cell ignore the customers in the shop. When I got their attention, I wanted to replace a faulty device I bought a month ago for a Christmas present and they said "Ha! Final sale" there was nothing they could do. They didn't TRY to find an alternative. They just said that if I'm not happy to phone head office. Really to avoid. After they ask why they bought from Amazon(Original)Service absent. Les 2 comis deriere le comptoir sur leur cell ignorent les clients dans la boutique. Quand j'ai pus avoir leur attention, je voulait remplacer un appareil défectueux acheter il y a un mois pour un cadeau de Noël et elles m'ont dit " Ha! Vente finale " ont peut rien faire. Elles n'ont pas ESSAYER de trouver une alternative. Elles ont simplement dit que si je ne suis pas satisfait de téléphoner au siege social. Vraiment a éviter. Apres ils ce demande pourquoi ont achete chez Amazon
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September 2022 by yannick gariepy
(Translated by Google) Worst customer service. No one is able to tell me what they can sharpen or not do not know their services and the manager is nowhere to be reached but yet the website clearly mentions that they sharpen paper slices.....(Original)Pire service a la clientèle. Personne n'est capable de me dire ce qu'ils peuvent affûté ou pas ne connaissent pas leurs services et le gérant est null part a être rejoint mais pourtant le site web mentionne clairement qu'ils affûté des tranches a papiers.....
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August 2022 by Hubert B
Avoid the owner, arrogant and as they say Un pace.
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August 2021 by Lise Chainé
Bought a clipper to do my husband's hair. Not tried yet. The seller very nice. The clipper is doing very well.
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August 2021 by Le québecois critique
Super good customer service. The employees are concerned about customer satisfaction and give good advice.
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August 2021 by Léo Houde
Really very arrogant not good service
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July 2021 by Gabrielle Beaulieu
Purchased a birthday gift in advance as I was worried that there would be another lock down with the pandemic. When I purchased it, I specifically asked their return policy, advising that the birthday was still far in advance and if stores were to close. I was specifically told that if the item was not used I could return it no problem at any time. I am now 45 days after my purchase date and they refuse to refund me claiming it had to be done within 30 days. I also need to go back in store for a manager to see the item to maybe give me a store credit. This is insulting given that I had specifically asked their employees and was assured that there would be no problem.
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August 2019 by Lucie Trépanier
Good advice
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August 2019 by Éric Périard
Great selection of specialty coffee machine, a bit pricey though.
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August 2019 by gary stacey
A fantastic place to get personal and small appliances.
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August 2019 by shane ambridge
Very knowledgable, very helpful. I'll be back.
