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October 2021 by Nicole Boucher
We moved from Montreal to Florida. Their customer services was excellent and very helpful. The trailer arrived on schedule and was picked up on time. They verified the customs documentations and there were no issues at the border. Overall great service for value.
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June 2021 by warflower warflower
I moved from the US to Montreal.The customer service in the US was attentive, kind, and helpful. I could always count on them for clarifications.On the other hand, the partnership with the transport company ruins the experience overall.My trailer wasn't picked up as scheduled. I had to call the transport company to remind them, and, thankfully, they were able to accommodate me.The transport company is a nightmare. They tried to manipulate me to hire a moving company to empty the trailer at their parking lot, so they wouldn't need to deliver it to my door! To motivate me to follow their plan, they repeatedly stressed the need to have a parking permit, how hard and time-consuming it would be to get it. Also, I have struggled to have a mere e-mail of theirs confirming the day of the delivery. Unbelievable!The "never more package" includes an obtuse cargo claims team.One of my drawers was damage because, during the transportation, the truck's floor got wet, so humidity at the bottom of the drawer made the furniture peel.Nevertheless, my claim was summarily rejected because it was considered "unproperly packed, loaded and secured to withstand the normal conditions of transportation." Seriously? Should I know better than the truck has infiltrations?If any claims are rejected on such an absurd basis, U-Pack should not offer the possibility of increasing the liability coverage or having one at all. I'm feeling stupid for having paid more for this optional service.Though, it deserves two stars for the excellent customer service in the US and the fantastic price.
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November 2019 by Anahita K
I moved from Montreal to Portland OR. U-Pack rate for moving and crossing the boarder was great and affordable comparing to other moving companies. On-time drop-offs and pick-ups. Helpful guys in Montreal and Portland. We received our stuffs in Portland without any damage.
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November 2018 by Wilson Guzman
I was transferred from Montreal (Canada) to Minneapolis (USA) and did some shopping around for moving companies that could do it through the border for my personal effects (condo size). I found U-Pack and it was great and affordable. I had issues with parking a trailer in my condo building so I called U-pack to make a reservation and make multiple questions, I found it was a great customer service, very polite and supportive. At the beginning I thought I was going to use 10 Ft of space but after planning my boxes and furniture setup i was able to fit everything in a 5 ft space. I called again to change my reservation, and again they were very helpful and made the changes with no issue. Also, I have to say I called several times to change my moving date, and every time U-pack service helped me with that in the best way. U-pack works with ABF truck company, so I went there with my stuff, and the local guys in Montreal were very supportive as well, Kevin showed me where to park my van and where to accommodate my things.
I was travelling one week later, so in order to complete all the documentation for the move I had to wait for my visa documentation. After that I sent the papers to U-pack by email and they were ready to move my stuff to its destination (Minneapolis Station). I was able to track where my stuff was day by day, and when it arrived to the station, I called U-pack again to change the delivery type from station to my home, (I paid something extra, but it was worth it because it was cheaper than going myself and using a moving company or hiring someone).
Before arriving, U-pack called me several times to let me know that the trailer was coming. When it arrived, I told the driver where to park and let the trailer, then he helped me unloading the ramp and disassembling the separations used for my stuff. It took me 2 hours to move everything to my new apartment, and then I called U-pack again so they could pick up the trailer. A new driver arrived 30 minutes later and picked up the trailer.
At the end of the day, I was very happy with the service both U-pack and ABF delivered because of the great service and hassle free moving from one country to another.
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May 2017 by Laura Czornobaj Bennett
An efficient and professional company supported by friendly helpful staff. Very easy to contact and work with! Couldn't be happier with my choice. Thanks!
