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August 2024 by Gabriel Laforce
Always satisfied every time I have to go to this store. Alex at parts and services, Sébastien at water testing and maintenance products, are incredible!! The whole team is amazing!! Affordable and quality product!!! Thank you ?
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August 2024 by Polo Polo
Impeccable service ???
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August 2024 by sylvain Pratt
Very well served as always thank you ☺️
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Very good service, large store with lots of products
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July 2024 by lecuyer jean-marc
For the purchase of our spa we received very good advice from Stéphanie.
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July 2024 by andrew moniatowicz
Behind the counter technician at the parts department went above and beyond to help me fix the situation with a broken pump switch that was urgent because would be leaving early the next morning on vacation. Offered to fix it by the end of the day. Great service probablyone of the best absolute Montreal
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July 2024 by Tania Lemoine
Thanks so much to Alex for his help, wealth of knowledge and kindness. Hippocampe is great! Merci beaucoup Alex!
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July 2024 by Julie Mayer
Wow service! We are delighted with our purchasing experience from you! I recommend you without hesitation!
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July 2024 by Mixt Mixt
Still good service after so many years
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July 2024 by Éric Desgagné
A small mention for the always smiling welcome from Francis
at the service & piece every time I have been there
he is always happy and he does his best to serve us and help us with our questions and problems
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July 2024 by Marie-Soleil CYR-LEBLANC
I FOUND THEM RPOFESSIONAL AND CONCERNED FOR OUR SATISFACTION, THANK YOU TO KENNETH I VERY APPRECIATE HIM, VERY KIND AND FUNNY, I HAD TRUST ON THE FIRST DAY
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July 2024 by Roger Saumur
Super service !
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July 2024 by Mélissa Bernier Hébert
Pitiful after-sales service, as soon as the money is collected we have to run after them....
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July 2024 by Max Deveau
Quite sad to have to give one star. I had a new swimming pool installed last year (June). The seller was more than kind and helped me in my process. On the other hand, he poorly advised me on what could be done during the installation and the new pool ended up misaligned with a deck already present (The seller had initially told me that he could put the pool level with the deck then the outline of the pool would be below the deck). After the installation, I expressed my problem to Martin who is in charge of sales and Sylvain who is the general manager of the place. I was told that the installation was compliant. As a result, I had to redo part of my deck to at least ensure that there was no crack between the deck and the pool. Finally, Sylvain told me that we would look at a new set of stairs and that he would give me an excellent price (July-August). I relaunched it in October when I saw it in store and he reassured me that he hadn't forgotten me. I contacted him via text message and call in May (No response) Being in the store, he was sent a message to call me back and still no response (June). The most difficult part of all this is that I want to encourage local businesses and that Hippocampus Pool is a good one, but to what extent can the business go that far in the hope of keeping its customers.
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July 2024 by Aindrila Sarkar
We got a new liner installed by them. I had a hard time dealing with the service department for the liner issue. We spoke to the store manager Frederik. He was kind enough to listen to us and understand the situation. Looking forward to getting it resolved soon
