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January 2024 by Sébastien Lemieux
I had impeccable service from Yasmine! Very warm and professional 10/10.
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January 2024 by Karine Forand
I wanted to put my son's cell phone in his name instead of mine. I called customer service (the transfer was almost complete) but they wanted us to go to a Virgin store to have their identity authenticated. We had a reference number. The young lady (August 13, 2023) never wanted to call customer service. She didn't listen to me and called me sir 😑 I don't think I see the look of a sir but hey. I wanted to file a complaint against her but she wouldn't give me her name.
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January 2024 by Kassandra Poisson
Very good exemplary service
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January 2024 by Dominic Chretien
My phone needs repair, I am loaned a new phone 1 month later my phone is still not repaired and now even if I put the virgin phone back, I am charged for it.....rotten service
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December 2023 by Ann MT
The women working there are scammers. Spent 3 hours on the phone with virgin to get a refund of 268$ for a down payment that they charged for the Google pixel 7. There is no downpayment right now for that phone. The fraud department at Virgin is investigating them now because they refused to refund me at the kiosk and refused to call customer care when asked to.Do NOT trust them! They do not even give a detailed receipt, just a total.
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August 2023 by David Irshad
Great service...
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May 2023 by Adrian Neamtu
Need some work in customer services and attitude. Very poor service.
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May 2023 by Adrian Adrian
Need some work in customer services and attitude. Very poor service.
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March 2023 by Francis Guillemette-Poisson
(Translated by Google) Nikola at the checkout, small beard, glasses, charges commissioning fees without even telling customers. Then when the sim card is installed it tells me it's $55. That's where I jump in and tell him you weren't notified of the activation fee. He offers me a $10 discount saying that he had indeed mentioned it to me before but that for this time, he is ready to make an exception. In short, I pay pcq I have no time to waste, but I feel cheated. The SIM card sells for $10 on the Virgin website. The irony is that the SIM card was not activated and I had to go back.(Original)Nikola à la caisse, petite barbe, lunettes, charge des frais de mise en service sans même le dire aux clients. Ensuite, lorsque la carte SIM est installé, il me dit que c'est 55$. C'est là que je fais le saut et je lui dis que vous n'avais pas été averti des frais de mise en service. Il me propose un rabais de 10 $ en disant qu'il me l'avait bel et bien mentionné avant mais que pour cette fois-ci, il est prêt à faire une exception. Bref, je paies pcq je n'ai pas de temps à perdre, mais je me sens floué. La carte SIM se vend 10$ sur le site de Virgin. Le comble c'est que la carte SIM n'était pas activé et que j'ai dû y retourner.
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January 2023 by Annabelle Dupuis
Satisfied with the service
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January 2023 by Enjoyphoenix LOL
(Translated by Google) Thank you YasmineFor his help ❤️❤️❤️(Original)Merci à YasminePour son aide ❤️❤️❤️
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December 2022 by Fernand Thibert
(Translated by Google) Nice welcome and good listening!! ;)(Original)Belle accueil et bonne écoute !! ;)
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October 2022 by Jean-Eric Trudeau
(Translated by Google) Very good and professional service. If you come across Yasmine, the service will be 5 stars and with a smile.(Original)Très bon service et professionnel. Si vous tombez sur Yasmine, le service sera 5 étoiles et avec le sourire.
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September 2022 by Caillou Troudeau
Awful experience at this booth. Thiefs and liars. Never going back there.
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August 2022 by Right now When ever
Bought a new phone and I was happy to find this place
