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August 2024 by Mathieu Morin
Tommy works very hard for his clients. Excellent advisor!
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August 2024 by Mélanie Piché
I do not recommend this dealership since their after-sales service really leaves something to be desired. They have already made unauthorized repairs on my vehicle, I have already waited more than 7 hours for my vehicle which was there for an oil and tire change (I had warned them that I was waiting for the vehicle since I was working in pm and didn't want to come back and get it... I'm from Lévis). The last situation was the one that really demonstrated their terrible service and pushed me to come and write this review. My engine having broken for a reason known to Kia, therefore covered by the warranty, they changed the engine (I will spare you the stations of the cross that I had to do to get a return call during the 3 weeks that they got my vehicle).
When I took possession of my vehicle, my engine was MISSING a quart of oil (a new engine!!!). The technician came out mentioning that there shouldn't be any missing, but that the rods of the new engines are shorter and that was what gave the impression that some were missing. He agreed to add a pint to reassure us. (there was another person with me)
I received a text to check if I was going to give a rating of 10 on the survey that I was going to receive by email for the service and if not to write NO and that I was going to receive a call to understand my dissatisfaction... What I did... Result: no return call, no satisfaction survey email.
EVERY time things went well at the garage, I received the survey, but every time something happened and I was dissatisfied, I did not receive the survey. . once it's a coincidence, 6-7 times it's more information control in my opinion!
So Kia Cap Santé... never again!
A complaint will be made to Kia Canada and another to the OPC.
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August 2024 by Marieetjames Pelletier
Kia Cap-Santé is a dealership that stands out from others by their warm welcome, their highly qualified staff and their attentiveness. In fact, they were able to clearly identify my needs and offer me the vehicle I needed. Special mention to Mr. Tommy Bernatchez who made my purchasing experience unforgettable.
Kia Cap-Santé is a team that works for its customers.
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August 2024 by Gaetan Bedard
I appreciated the Kia cap santé service
From the service team and service advisors and mechanics and the director
A big congratulations
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August 2024 by Patrick Gauthier
Excellent service
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July 2024 by Marie-Lise Gingras
Very good service!
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July 2024 by Mathieu Fortin
Great A+ service, professional and attentive. Thanks Bobby!
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July 2024 by Carmelle Neron
7th vehicle purchased from Kia Cap-Santé with Eric Germain. Super good service I recommend!
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June 2024 by Anne-Isabelle Pelletier
We purchased our electric car from Kia Cap-Santé. Competent professionals, impeccable and efficient service! Thank you so much
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June 2024 by Francine Blais
Excellent service
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June 2024 by Paysanne
Very good service with Eric
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June 2024 by Helene Marcoux
Very nice purchasing experience at Kia Cap-Santé
James, my salesman, was very proactive and quickly managed to meet my needs
THANKS
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May 2024 by Carol CHOUINARD
Very good service from Mathieu and James
THANKS
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May 2024 by Jonathan Bourgault
Great service, attentive to your needs. A team that I recommend.
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May 2024 by GESTION SMP DIRECT INC
Great service with Bobby!
THANKS!
