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February 2024 by Fred B7
For experts who know their products, this is THE place!
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January 2024 by Guylaine Lebreux
5-star after-sales service
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November 2023 by Joanne Auclair
Excellent service, friendly employees, wow
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October 2023 by Philippe Guay
We had excellent service. The mattress was at a great price, at a big discount, and we are very happy with it. The delivery went well.
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September 2023 by Cynthia Landry
Satisfied customers! We chose Matelas Dauphin because their products are manufactured here, they have an excellent exchange guarantee in addition to exceptional and attentive customer service! Best mattress buying experience ever! I recommend!
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September 2023 by Julie Chevalier
Olivier and Alex, two people-WOW! We were served like queens. We found our dream mattress and if I had to do it again, I would definitely go back. Despite the fact that we had to exchange our mattress, the service was more than professional and beyond our expectations.
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April 2023 by Antoine A
(Translated by Google) Excellent experience, from the first visit to delivery. Alex took the time to fully understand our needs, explain all the criteria to us, have us try out the different mattresses and give his recommendations. He then followed up with us for delivery, arrived exactly on time, and delivered flawlessly. It's rare to have such attentive delivery, with delivery people taking care of everything and taking off their shoes at the entrance.THANKS!(Original)Excellente expérience, de la première visite jusqu’à la livraison. Alex a pris le temps de bien comprendre nos besoins, nous expliquer tous les critères, nous faire essayer les différents matelas et donner ses recommandations. Il a ensuite fait le suivi avec nous pour la livraison, arrivé exactement à l’heure, et fait une livraison impeccable. C’est rare d’avoir une livraison aussi bien attentionnée, avec les livreurs qui prennent soin de tout et qui enlèvent leurs chaussures à l’entrée.Merci!
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April 2023 by Sylvain Larouche
(Translated by Google) What extraordinary service!A little over three years ago, I bought a mattress from Dauphin Dix30. I was then very satisfied with the advice and the product.Unfortunately the mattress had a problem recently. The friendly Yvon even came to see the problem at home. Finally, they granted me a change of mattress for a new one, at no cost. wow! I seriously recommend this company.(Original)Quel extraordinaire service!Il y a un peu plus de trois ans, j’ai acheté un matelas chez Dauphin Dix30. J’étais alors très satisfait des conseils et du produit.Malheureusement le matelas a eu un problème récemment. Le sympathique Yvon est même venu constater le problème à la maison. Finalement, ils m’ont accordé un changement de matelas pour un neuf et ce, sans aucun frais. Wow! Je recommande sérieusement cette entreprise.
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March 2023 by Amélie P.
(Translated by Google) I have had a mattress from Matelas Dauphin for over 2 years and the comfort as in the store and advertised, i.e. "soft" has never been achieved. I am unable to sleep on my side, because my mattress hurts my shoulders, hips and ribs because it is so firm and sleeping on my back gives me back pain...Clearly, although the service was excellent, the mattresses are of very poor quality. I feel like I'm sleeping directly on the springs, despite the layers of foam. I regret my purchase (more than 1200!$) and for having wanted to encourage a Quebec company. I do not recommend anyone to buy a mattress from Matelas Dauphin. Any cheap mattress would have been a better buy.(Original)J'ai un matelas de Matelas Dauphin depuis plus de 2 ans et le confort tel qu'en magasin et annoncé, soit «moelleux» n'a jamais été atteint. Je suis incapable de dormir sur le côté, parce que mon matelas me donne mal aux épaules, aux hanches et aux côtes tellement il est ferme et dormir sur le dos me donne mal au dos...Clairement, bien que le service était excellent, les matelas sont de très mauvaise qualité. J'ai l'impression de dormir directement sur les ressorts, malgré les couches de mousse. Je regrette mon achat (plus de 1200!$) et d'avoir voulu encourager une compagnie québécoise. Je ne recommande à personne d'acheter un matelas chez Matelas Dauphin. N'importe quel matelas bon marché aurait été un meilleur achat.
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March 2023 by Jean-Philippe Nadeau
(Translated by Google) I would like to mention the people who work at this specific store. I had great service. I chose a mattress that did not suit me in the end. I got my exchange guarantee and I've been sleeping like a king since I got my new mattress. Thank you for your guidance and assistance throughout the process. You can trust what he tells you.(Original)Je voudrais mentionné les gens qui travaille à ce magasin précisément. J’ai eu un super service. J’ai choisi un matelas qui ne me convenait pas au final. J’ai eu droit à ma garantie d’échange et je dors comme un roi depuis que j’ai mon nouveau matelas. Merci pour vos conseils et votre aide lors de tout le processus. Vous pouvez vous fier à ce qu’il vous dites.
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February 2023 by Emmanuel Cyr
(Translated by Google) Impeccable service with professional advice. Excellent quality mattress. I highly recommend this manufacturer. Thank you Vincent for your wise advice!(Original)Service impeccable avec des conseils de professionnels. Matelas d'excellente qualité. Je recommande fortement ce fabricant. Merci Vincent pour tes judicieux conseils !
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February 2023 by Denis Lepage
(Translated by Google) Very good advice from Alex and Yvon. Nice and Professional. The service is faster than Amazon Prime, yes.Visit and advice on December 22 at 3 p.m. DELIVERED and INSTALLED the next day, December 23 at 1 p.m. WHO SAYS BETTER. Good job guys !!!!!!! Dennis(Original)Très bons Conseils d’Alex et Yvon. Gentil et Pro. Le service est plus vite qu’Amazon Prime, eh oui.Visite et conseils le 22 Décembre a 15hres. LIVRE et INSTALLE le lendemain le 23 Décembre a 13hres. QUI DIT MIEUX. BRAVO les Gars !!!!!!! Denis
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February 2023 by Marie-Pier Proulx
(Translated by Google) Great advice in store. And the delivery went very well.Thank you Dolphin Mattress :)(Original)Super conseils en magasin. Et la livraison s’est super bien passée.Merci Matelas Dauphin :)
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December 2022 by Robert Sénécal
(Translated by Google) Excellent in-store service. Excellent delivery service on the scheduled date by the two Saturday deliverers. They were polite, attentive and efficient. Congratulations and thank you.(Original)Excellent service en magasin.Excellent service de livraison à la date prévue par les deux livreurs du samedi.Ils ont été polis ,attentifs et efficaces.Bravo et merci.
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December 2022 by Michel Gagné
Very good experience at this Matelas Dauphin location. The team is knowledgeable, flexible and provide great service. After researching the net and visiting many different stores, i selected the 100% latex firm mattress which I am extremely happy with. Good expertise, Good quality, competitive pricing, fast delivery, made in Quebec (as much as it can be, I prefer maple sirup than latex in my trees)….they have it all.
