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October 2024 by Eugen Pavica
There’s quite a bit of everything, but not always the best prices ?
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October 2024 by Anna Costanza
i have been going to the Rona at dix 30 for the past 3 years. Service has always been above and beyond. I needed a new washer so of course i went there. Mehdi was amazing ! I had it delivered today sept 19, 2024. They took my old one, installed it with no extra charge. The delivery guys were so nice, they put my door back for me. i would 1000% recommend Rona for all your house needs. Thank you Silvano, your team continues to deliver excellent service.
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October 2024 by Jacqueline St-Pierre
Very slow web counter service, no advisor to pick up products.
Better served by yourself!
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September 2024 by yan linli
Dear owner Rona:
Today I went to the Rona dix 30 Leduc store to make a refund and had a very unpleasant experience. I lost the original receipt, but the item was still in its original packaging and had never been opened, and I was within the 90 day return window. According to Rona's return policies, they could refund me in the form of a gift card for the lowest price of the item, but I was informed that they could only refund items under $100. That's what they clearly stated, and my item cost over $100. When I agreed to these terms, the manager then changed his mind and refused to issue a refund. My husband asked him why, and he very aggressively responded that their policy had changed a week ago without any explanation or respect. When we asked when exactly, he simply told us to leave immediately, claiming he didn't. He didn't have time to explain to us and that if he allowed us to return the item, we would come back to make other returns. Sorry, what evidence do you have? If you had looked at my customer account, you would have seen that I have never done this before. The manager's behavior, lacking patience and denigrating customers, is unacceptable. He initially said a return was possible, then changed his mind. What is this way of doing things? As a merchant and manager, shouldn't you explain things clearly to your customers? What does this attitude of "I pay back if I want, otherwise I'll chase you" mean? One moment he is making a speech, the next moment he is denying it. This happened on August 24 at 1:30 p.m. at 9800 Boul. Leduc, Brossard, QC J4Y 0B4. The manager on duty had white hair and there was a woman with golden blonde hair. The conflict was with this man. When I asked him his name he said I could complain as much as I wanted, I was so angry I forgot his name. But if the owners of Rona do not follow this matter, I will file a complaint with the consumer association. We can definitely find out who it is. This is discrimination on the part of the merchant who does not explain his policy and abuses his power to defame his customers. I am extremely disappointed with the service at Rona where I have always shopped, but I will continue to follow this business.
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September 2024 by Maggie D
First of all, the staff at the customer service counter for return was extremely slow. When it was finally my turn, she did not even look at what I gave her, only refunded me for one item instead of two.
I later found out by checking the receipt and had to drive back. I waited in line again and told her what happened. She told me to calm down. Mind you I was only explaining what happened, I wasn’t mad or yelling at all. She was only being defensive because she knew she did not do her job right.
When customer is returning your merchandise, it’s YOUR job to check the item and quantity, and yet she said it was because I didn’t tell her there were 2, when I clearly brought back 2 things.
It’s an extremely disappointing experience.
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September 2024 by David Nichols
What happend?
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September 2024 by Samuel Pichette-B.
The clerks are not very helpful, don't know their products...
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August 2024 by Mo So (Moso)
Bad service does not respect the guarantees it is better to go to Rona St Bruno
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August 2024 by Bruno Bienvenue
Samuel from the web department saved my online order! Huge thank you my guy, very professional!
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August 2024 by Qusay Al mimar
Very bad customer service. This is not the first time they have treated customers poorly
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August 2024 by Jessica
Bad service, courtesy checkout, extremely disappointed with this Rona. I don't plan to go back!
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July 2024 by Amir Mughal
I ordered an oscillating tool online on Saturday morning at 10:30AM to be picked up in store at Rona in DIX-30.
The store had the tool in inventory,at least enough to fullfil my order.
It's now Sunday 5:42PM and the order is not ready for pickup.
Instead I get an email saying sorry for the delay.
Any other competitor would've had the order ready for pickup within a couple of hours on Saturday.
It's the last time I order anything online from Rona.
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July 2024 by Michel Chabot
Good service with Namik (paint stain)
He is only in training but it is good to see a keen person who is involved and who is capable of making informed recommendations taking into account his level of training (which is in progress): he does not answer just any question. What! A big thank you
Thank you for your professional activity
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July 2024 by Bruno Cauchon
I visited the electro. Nice variety of products and good prices. They deliver.
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June 2024 by Maurice
Lots of choice
