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August 2024 by Kim Samson
I don't understand why in a family store there is no access to an elevator! I was asked to leave my stroller downstairs and carry my 3 month old baby in my arms, even though I came shopping for a winter coat with a 3 year old!
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August 2024 by Atef Gares
Friendly and attentive staff.
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March 2024 by Han Yao
Poor service. Ignored by the advisors for a major part of our visit. When we were able to speak with someone, the advisors do not know their product.
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March 2024 by Muriel Ayangma
The price of certain products marked “special” has been increased to feign a discount… disappointed by this practice!
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February 2024 by Élizabeth Brault
The collar and cuff bands of two of my Bébé Confort brand pajamas have discolored in their storage box (despite having been washed several times before) and thus stained several of my beautiful clothes (sherpa, little Lem, first pajamas, and so on). When I wrote to their team to understand what happened, to find solutions and contact details for the Bébé Confort brand, their response was short;"Hello, Unfortunately, we do not have a guarantee on this type of product and since the purchase was several months old, we cannot honor the request. Sorry."I am very disappointed with their customer service. A message without empathy... Especially since I never asked for a refund or a credit, but rather a solution. I have spent a lot of money at Clément in the last few years and I have been loyal to the brand until now.
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February 2024 by Taoba Côté Pickard
We visited Clément in Dix30 as a family to purchase a baby stroller. We were lucky enough to be served by Gwen who offered us magnificent service. She took care to answer all our questions and was very knowledgeable about all the products offered. It's rare these days to receive service like Gwen's. Thank you very much, we will definitely come back to see you.
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December 2023 by Jennifer Arevalo-Bernal
Yesterday, I went to this store to return a baby winter suit and a lady received the product and gave me back the money in the form of a gift card. She took the time to explain the return policy to me and was very kind. However, while I was looking for clothes for my children, an older woman, possibly the store manager, approached me to tell me that I should not put any items in the bag I had brought the winter suit, implying in quotes as if I were stealing from the store or leaving with things in my bag without paying. He even made me show him what was in my bag and obviously there was nothing from the store. It seems to me that this lady should have a little more training in customer service and even more education, because carrying a bag in your open hand does not mean that a customer is robbing the store, first be sure of that what you believe before making unnecessary judgments. What I believe is that the lady looks at people based on their appearance or their origin and there she draws her crazy conclusions. What a shame because the young staff at the store are really friendly and helpful, and they have always treated me kindly on purchases I have made on other occasions.
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November 2023 by Marie-Christine Charest
Very good service!
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November 2023 by Maika Chaput
By far the worst Clement. I'm never going there again. I arrive at this BABY store, my newborn needs to drink his milk but the girls there categorically refuse to heat my bottle. She tells me that she is alone on the floor even though there are 2 downstairs and 1 upstairs.In addition, the oldest employee 100% insulted my friend regarding the size of her son's winter coat which was not present at the time of purchase. The latter allows you to judge and pass on comments as you see fit.You have just lost several loyal customers following your blatant lack of good customer service skills.
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September 2023 by Melina Murray
Expensive clothing and baby items although they have a lot of variety
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August 2023 by Kaysha Arsenault
I went there on Friday August 11 and there are several clerks on the floor and no one says hello or asks if we need help. Clerks talk to each other and blubber at customers in 'pretty ordinary words'.Clearly the Clément at the promenades is 100% better in the service
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April 2023 by Mehdi Merai
Extraordinary services and great store. A plus: pet friendly
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April 2023 by Amanda Auger
(Translated by Google) High quality products, most of them are expensive but at market prices so no more expensive than elsewhere. In addition, I would like to thank the employees who advised me very well in my purchases and who allowed me to breastfeed my son in store.(Original)Produits de grande qualité, la plupart sont dispendieux mais dans les prix du marché donc pas plus cher qu'ailleurs. De plus, je tiens à remercier les employées qui m'ont très bien conseillée dans mes achats et qui m'ont permis d'allaiter mon fils en magasin.
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April 2023 by A
(Translated by Google) I bought the bblüv heart monitor today because I was in a panic. Having had a miscarriage last September, having my medical appointment and ultrasound this week had me freaking out about having to announce the loss of the baby yet again. To my surprise, despite being 11 weeks old, we managed to hear our baby's heartbeat. This reassured me and I therefore feel happy and ready for the future.thank you so much(Original)J’ai acheté le moniteur de cœur bblüv aujourd’hui car j’étais en panique. Ayant fait une fausse couche en septembre dernier, le fait d’avoir mon rendez-vous médical et mon échographie cette semaine me faisaient paniquer à l’idée de me faire annoncer encore une fois la perte du bébé. À ma grande surprise, malgré le fait que je sois à 11 semaines nous avons réussi à entendre le battement du cœur de notre bébé. Cela m’a rassuré et je me sens donc heureuse et prête pour la suite.Merci infiniment
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December 2022 by Melanie Lamarre
(Translated by Google) Very good service, Lots of choices and quick response.He helped me bring my purchase to my car, a very nice initiative.Thanks :)(Original)Très bon service, Beaucoup de choix et réponse rapide.Il m’on aider à apporter mon achat à ma voiture très belle initiative.Merci :)
