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October 2024 by Samitha Wijedasa
The first watch I brought to them to change the battery was scratched by the female employee at the shop and tried to not to accept the responsibility for scratching it. When I pressed the matter they offered to polish it for free.
I brought another watch to them to change the battery and because it was already scratched I asked them to polish it at a cost. Then they said they can replace the casing of the watch instead of polishing it for higher cost, but they tried to include the cost for polishing it as well in the estimated cost. I think they tried to recover the cost of the polishing they offered for free for the first watch due to scratching it. So I refused the new casing and asked them only to change the battery and polish it. Then they said the watch needs two batteries.
When I went to collect the watch, the total cost contained the cost for two batteries, cost for polishing and the cost for a new casing ( which was not replaced at all)
I had to make a considerable effort and tell her, that I specifically asked to not to replace the casing and it was not replaced anyways and why are you going to charge for a thing that I refused and you have not done.
Finally, she removed the cost for the new casing that was never changed.
Trying to rip off people in multiple ways is their strategy !
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July 2024 by MH J
Polite, courteous, smiling and helpful staff.
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July 2024 by J F
Man I have no clue where all the bad reviews come from. I went to three different jewelry stores to look for this bracelet. They were 100$ under the other places for the same weight and karat bracelets. I guess not every product will be the same price everywhere but in my case they came in clutch. Amazing service also
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June 2024 by Alexandra Perez (Pereza)
TERRIBLE SERVICE, I ordered a pendant, I was told it would take a week it arrived in 3 weeks.
I was told that I could refund it if it was an order and I had not seen the jewelry in person, once there they refused to do it. I DO NOT RECOMMEND
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November 2023 by David Dagenais
Very good
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November 2023 by Rosalia Neyra Ferrer
It's the best jewelry store on the South River ????
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November 2023 by Genevieve Levesque
Excellent service!! Competetive price
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June 2023 by Mida Awaida Idriss
I love this store! Oussama is always so nice and helps you find exactly what you are looking for! I highly recommend!!!Excellent service and excellent products!
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March 2023 by Alain Degrace
(Translated by Google) Very good service from Yola(Original)Très bon service de la part de Yola
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February 2023 by Michel Beaulieu
Really good place .
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February 2023 by Annie Gagnon
(Translated by Google) Thank you Yola for your good advice, excellent customer service(Original)Merci Yola pour tes bons conseils, excellent service à la clientèle
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January 2023 by Carolanne Martel
(Translated by Google) Terrible experience, I do not recommend!!!! My husband went to buy an engagement ring at this store last month. The agreement was that the enlargement of the ring was free. When we go back there for the measurement, they tell us that they have to enlarge more than 2 points so there will be a fee..When we go to look for the ring after the enlargement, we realize that the ring is much too big. They made us pay for the enlargement since they had to add gold, but in the end, after visiting another jewelry store, they mention to us that they have to make it more than one size smaller.. So we paid for nothing.Terrible service! They didn't even know how to measure a ring correctly. Definitely, we will never go there again!!!(Original)Expérience terrible, je ne recommande pas !!!! Mon conjoint a été acheter une bague de fiançailles à cette boutique le mois dernier. L'entente était que l'agrandissement de la bague était gratuit. Lorsqu'on y retourne pour la mesure, ils nous mentionnent qu'ils doivent agrandir de plus de 2 points alors il y aura des frais ..Lorsque nous allons rechercher la bague après l'agrandissement, nous nous rendons compte que la bague est beaucoup trop grande.. Ils nous ont fait payer l'agrandissement puisqu'ils devaient rajouter de l'or, mais au final, après avoir été visiter une autre bijouterie, ils nous mentionnent qu'ils doivent la rendre plus petite de plus d'une taille.. Nous avons donc payé pour rien.Service terrible ! Ils ne savaient même pas comment mesure une bague correctement. Assurément, nous n'y retournerons jamais !!!
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January 2023 by Caroline D.
(Translated by Google) Ask for a price to adjust a ring, accept and have the ring adjusted. Made when paying, hop, it's not the same price. The price was higher.(Original)Demander un prix pour ajuster une bague, accepter et faire ajuster la bague. Rendu au moment de payer, hop, ce n est plus le meme prix. Le prix etait plus élevé.
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January 2023 by CHRIS GRAVE
(Translated by Google) Nice shop but the service is random depending on who you come across. There is a rather cold woman that I prefer to avoid when I go there.(Original)Belle boutique mais le service est aléatoire selon sur qui vous tomber. Il y a une femme assez froide que j'aime mieux éviter lorsque j'y vais.
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November 2022 by Linda Bouchard
(Translated by Google) Completely satisfied with the courteous service, the quality of what I bought and the time it took to receive my item.I would go back without hesitation.(Original)Tout à fait satisfaite du service courtois, de la qualité de ce que j'ai acheté ainsi que du délai de réception de mon article.J'y retournerai sans hésitation.
