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November 2024 by Elizabeth Febres
I would like to express my dissatisfaction with the service I received today, Saturday October 26th. During my visit, I was greeted by two ladies whose behavior was inconsistent and unprofessional, leaving me with a very negative impression.
I am disappointed by this lack of courtesy and clarity in the service. VERY BAD SERVICE.
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September 2024 by Yule Lee
Avoid this place.
I should have read the messages below before going there.
Similar story to some posts below.
Exemplary incompetence.
I asked to change the battery.
The girl broke my watch and also scratched it in several places. She did this in front of me and she says it's not her. She tells me to go see a jeweler in Saint-Hilaire at my own expense.
Hell.
Avoid this place.
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July 2024 by Jean-François Lévesque
Terrible service, consistent with other reviews. When changing the battery of a new watch (1 year), the employee broke the watch adjustment button. The manager (whose first name starts with a J...) tried to make us believe that the button was already broken (which is impossible). No excuses or solutions to offer us. Arrogant, inappropriate and condescending attitude of the manager, without any professionalism. Never seen. Avoid at all costs.
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June 2024 by Gabrielle Gingras-Pépin
Very good service! Thanks a lot !
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May 2024 by Alisson Filion
The service was correct, the employees were smiling and courteous. My father bought a chain that I love and just had to have his name and date of birth engraved. In November he had a card with a $15 discount that the person didn't tell him that we had 3 months to come before this card expired, too bad this type of bus still exists today when the gift card suppose to be valid always..... but hey it's playing with the words promotional card and gift card, but hey.. And call me at 7:10 p.m. to tell me that the bracelet is ready great but inform me that you closing at 8 p.m. would have been appreciated, because in addition to arriving at 7:53 p.m. it was already closed and when I left the parking lot at 7:58 p.m. the employees had already left. I wanted to say thank you for making me move for nothing and moreover with my 3 month old baby and arriving just before the end of your number and that you were closed for 5 minutes not even before your weekend and that took it only 5min serve me and give me my bracelet. Too bad it was the last time we came to your store. When I had a store 8 p.m. to 8 p.m. no less than 10 no less than 5 to 8 p.m. that the customer can shop, it pisses off the customers and even more so with a young baby. I think every mom can understand what it's like to go out every day, like moving. On this I have nothing to say about the engraving which is magnificent with the bracelet but personally I am not going to go back.....
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April 2024 by Luc Granger
We talk more about “abuse” than customer service. The employee was abrupt and obviously didn't want to be there. Serving the customer and answering his questions seemed to irritate him deeply. The place was recommended to me. I won't make the same mistake...
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February 2024 by Veronique Ross
I loved my customer experience and the products are quality at low prices! The entire team present was friendly, attentive, efficient and courteous! THANKS
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February 2024 by Lagnier Florence
Great jewelry, very pleasant manager
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February 2024 by Françoise Bouvier
Excellent service by Stephanie.
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February 2024 by Cynthia Beaulieu Gagnon
Great experience Stéphanie is truly professional! She helped my fiancée choose a beautiful ring that I love!
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February 2024 by mathilde dubois
Always a great experience when I go there. Super friendly employees.
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February 2024 by Auurele Vary
Excellent welcome and service!
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February 2024 by Myriam Lavoie
Super service!
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February 2024 by Ewok Tactical (Tactical_Ewok)
Always very good service, nothing to complain about! The girls are smiling and welcoming, a beautiful jewelry store ?
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February 2024 by Gaetane Blouin
I always have very good service, people are welcoming and I always find what I need
