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November 2024 by Nawal Limani
Manager shouting at a saleswoman ?
I went to Suzy’s shop today, around 3:30 p.m. (Tuesday, November 12, 2024)
I heard the manager (a 50-60 year old woman, mid-length yellow hair, English accent)
She shouted loudly at a veiled saleswoman, her manner was not acceptable, we don't treat people that way!!
You don't treat an employee like that in front of a customer! You don't know how to ask with kindness, politeness!!! Amazing :(
I am saddened, angry, I have been a customer of Suzy for over 3 years, but after this incident, I no longer want to go back there!
I find it saddening in 2024, this kind of behavior still exists!!!
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November 2024 by Keysha Laguerre-Auguste
Great customer service! Go see Flora, she’s the best!
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October 2024 by Fred Boutin
Terrible customer service. I wanted to try on a dress 20 minutes before the store closed and the super stupid saleswoman told me that it's not possible because they are closing. If you don't want customers trying on clothes 20 minutes before closing, you should close your store doors. I was ready to buy a dress for my Christmas party. You lost a customer, I will NEVER return to your stores again. You should train your salespeople, they don't know how to give good customer service (arrogant and rude).
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October 2024 by Park Babi
Zara excellent welcome and very good advice and she motivated us to buy. Definitely coming back soon!
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October 2024 by Leili Das
I ordered sth online to this store I called them to make sure my parcel has atlrrived very young lady that was obvious just started working there as she didn't know how even go and check orders through computer!asked her manager then told me yes it is here,I went there no parcel,they totally denied ,I dont think these employers are reliable please hire some trustworthy employer and teach them how to check computer ,they don't know basic stuff like checking a parcel through computer,and you hired them!!it's,a shame,people's time is valuable,never order online again
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July 2024 by ANTONY NASRALLAH
I had an extremely disappointing experience at the Suzy Shier store at 7999 Bd des Galeries d'Anjou on June 29, 2024. We arrived at 4:15 PM to buy a prom dress for my daughter. Despite having a membership that should be valid for 13 months and we have it for less than 4 months , the cashier rudely claimed it was expired and couldn't find it associated with my email .
When we tried to resolve the issue, the cashier, Aya, abruptly told us the store was closing without offering any assistance or alternatives. My family felt disrespected and humiliated. This was particularly frustrating as the store is 40 minutes from our home. This incident has seriously tarnished my view of Suzy Shier and Le Château.
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July 2024 by Dyhia Limani
Oh my god ? I went shopping last Sunday and I was told if there is a discount on these things we will give you a gift card, you just have to have the ticket. Guess what? I went back today as there is 40% off and the lady told me ah you have to have the dresses with you and with their tickets!!!!
Honestly, it’s boring!! One less customer... I'm disappointed
I have the prestige card but nothing prestigious in the end
??
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December 2023 by Dashka Vales
Your service and customer contact is not comparable to it in Lachenai
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November 2023 by Gaëtanne Soulière
Perfect?
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September 2023 by Maurice Ciccone
I'm no expert but my wife lives it here and she's picky as hell so must be good
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April 2023 by Marie Riopel
(Translated by Google) Excellent service, I have always been well received, I have adopted this store ?(Original)Excellent service, j ai toujours été bien accueilli, j ai adopté ce magasin ?
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November 2022 by Jhay Arevalo
Clean location / dressing rooms + super friendly staff :) They recently acquired the le Chateau brand so there is a nice selection of dresses, shoes and accessories
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September 2022 by louis coulombe
(Translated by Google) Nice store with lots of choices and very clean. the associates were very nice and helpful and helped me find a personalized gift for my sister. thanks again(Original)Beau magasin avec beaucoup de choix et tres propre. les associees etaient tres gentille et serviable et mon aider a trouver un cadeau personnalisee pour ma soeur. merci encore
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August 2022 by Lory Rapa
(Translated by Google) To begin I would like to inform you that I am a recent customer in this store. I bought some summer clothes at the start of the season. Problem number one when I wanted to wear one of the clothes for a special occasion the employee forgot to remove the lock so I was not able to wear it for the occasion. Problem number two, I want to wear another garment a few weeks later but when buying it at checkout I saw that it had a defect and I asked for another one in the same size, which was done. May returned the day to wear the garment was mislabeled so too small. At this time I do not have the invoice so I go to the store to exchange for another of the right size but the associates all at the checkout counter make me feel guilty for a problem that comes from your store. I tried on a large, it has a defect, you give me a large, and you arrive home, the large is too small, so I go back to the store to get another large, and the sales assistants give me a hard time because I don't have a bill. Listen sometimes there are exceptions and unfortunately on the same purchase I have them two problems, instead of being sorry for me who has two covers I did not wear the clothes from your store they have the nerve to make me feel guilty. I don't think I'm a customer at your store. Sorry I can't wear the clothes because there is always a problem and the attitude of the counselors who make us feel guilty for one of your problems I just can't.(Original)Pour débuter j’aimerais vous informer que je suis une cliente récente dans ce magasin. J’ai acheté quelques vêtements d’été au début de la saison. Problème numéro un lorsque j’ai voulu porter un des vêtements pour une occasion special l’employé a omis de retirer l’antivol donc j’ai pas été en mesure de le porter pour l’occasion. Problème numéro deux, je veux porter quelques semaines plus tard un autre vêtement mais lors de l’achat à la caisse j’ai vue que celui-ci avait un défaut et j’en ai demander un autre dans la même taille ce qui fit fait mai rendu le jour de le porter le vêtement était mal étiqueté donc trop petit. A ce moment je n’ai pas la facture donc je vais en magasin pour faire l’échange pour un autre de la bonne taille mais les associés toutes au comptoir caisse me font sentir coupable pour un problème qui viens de votre magasin. J’ai essayé un large il a un défaut vous me donner un large et arrive à la maison le large est trop petit donc je retourne au magasin pour reprendre un autre large et les vendeuses me font la moral car j’ai pas de facture. Écouter parfois il y a des exceptions et malheureusement sur un même achat j’ai eux deux problèmes, au lieu d’être désolé pour moi qui a deux reprise j’ai pas porter les vêtements de votre magasin elles ont le culot de me faire sentir coupable. Je ne crois pas être cliente dans votre magasin. Désolé je ne peux pas porter les vêtements car il y a toujours un problème et l’attitude des conseillers qui nous font sentir coupable pour un de vos problèmes je ne suis simplement pas capable.
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June 2022 by Johanne Landry
(Translated by Google) Store in Anjou, I bought pants for another person who cannot move.When she tried it on at home, the tag came off the pants. Too small.I picked up the label and invoice to return everything to the store.I show up with pants, the bill and the tag in my hand.A lady at the checkout of a certain age told me....I can't accept the return, because the label is not attached to the pants.She stubbornly raised her voice, telling me that it was me who was raising her voice.Despite the fact that a lady working at the store had already agreed to the return.(Original)Magasin à Anjou, J'ai acheté un pantalon pour une autre personne qui ne peut pas se déplacer.Quand elle a essayé chez elle, l'étiquette s'est détaché du pantalon. Trop petit.J'ai ramassé l'étiquette ainsi que facture pour retourner le tout au magasin.J'me présente avec pantalon, la facture et l'étiquette dans ma main.Une dame a la caisse d'un certain âge, me dit....j'peux pas accepter le retour, parce que l'etiquette n'est pas attaché au pantalon.Elle m'a obstinée , haussée la voix en me disant que c'était moi qui haussait le ton.Malgré, le fait, qu'une dame travaillant au magasin avait déjà donner l'accord pour le retour.
