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July 2024 by Wesley Lachance
Nice service
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July 2024 by Colin Rogers
Been back a few times to buy lumber. Wasn't satisfied with the lumber I got on my last order and they were very receptive and made it right. What more can you ask for. Great neighborhood hardware store, great staff.
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July 2024 by Shelley Campbell
If you’re looking for specific things Phil is your guy. He was so patient, kind and knowledgeable when we were searching for building materials. Phil even went out of his way to find us amazing clearance items and had the patience of a saint!
If you’re going here and need help, tell them you’re looking for a guy in customer service; 6’2”; blond hair ?
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January 2024 by Michael O'Neil
Good customer service with broad range of products.
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September 2023 by Gil Seguin
Waiting 3 months + for maitaeral to complete my 12x12 shed
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September 2023 by Bill Lakie
I love having this store in North Rustico. They are stocked with all we need and priced competitively. All the staff is friendly and willing to go the extra mile if required.
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August 2023 by Susan Markos-Seip
My husband made an online order and asked me to go pick it up. I went in to pick up the order needed to return one item. The lady at the check out said she would ask manager as she wasn't sure how.Manager came and was extremely rude and told me to come back for return in a week. I explained I drove 1 hour to get there and I bought things online before and never had this a problem returning something. She rolled her eyes and walked away muttering. I eventually got a refund, waited about 25-35mins for them to figure it out. They questioned my credit card which we only have one. Problem was the person trained for online wasn't there, but Managers should also be trained on the system and also be professional. But I couldn't believe how unprofessional and how rude the customer service was. Then went to bay 2 to get my item. Waited 45 mins for my item, to have guy at the gate question if I even paid for item. Even though i gave him the receipt for pickup stating it was paid for. And basically accused me of stealing. I will never go to this location again, worst and rudest customer service that I've ever experienced on the island. Manager and staff extremely unfriendly unless they know who you are. Is what we saw while waiting for them to figure things out. I get your a small town but you shouldn't be treating people with attitude and rudness. I'm also reporting this to head office.
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August 2023 by Harold Dancause
Good service
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June 2023 by Ashley Manzer
Kowledgeable, friendly, and professional staff.
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June 2023 by Estelle Alexandra Laufer
Always great customer service
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April 2023 by The Pool guy
Had large selection of materials
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February 2023 by Andrew Ansems
Friendly staff, quick to order in needed supplies.
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February 2023 by npf2
The owner Chris makes this place special and makes sure it retains that small family-run, community oriented feel. I placed an online order for pickup at the store, 10 min later the doorbell rings and it’s him dropping it off on his way home! (We aren’t even on his way home!). He has also stood behind us when we had repeated trouble with the special order garage door we bought and he got the manufacturer involved. Fixed the problem . Very happy with this store. Also Home Hardware sells really great items. So glad this store is in our community. Highly recommend.
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February 2023 by George Garnham
People were great to find me stuff I needed
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February 2023 by Anne's Windy Poplars Cottage Resort
The staff here are the best I have ever dealt with. Right from the bottom to the top. They always go above and beyond.