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March 2024 by John Cunningham
Usually a fairly long wait for a teller. It's not uncommon to have only one on, and if you need something that isn't at hand - they can't serve you at all as they can't leave their wicket.Recently severely reduced the hours accessible to their ATMs from 24 hours (see pic).
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February 2024 by L L
If there are zero points, I would give them zero points. One of the staff was rude, my calls were never answered
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January 2024 by Julien L
Location under staffed leading to long waits. Staff were generally courteous and professional, but expect to wait 30 - 60 minutes for basic services. I got my account specifically to transfer money to Mauritius. My first transfer went fine, but my next one to the exact same account (belonging to my fiancee) triggered a fraud alert. Fine, I appreciate the automated protection, but I've been working to resolve the issue for a week now, have gone to the branch twice, called the number on my bank card twice, talked to the fraud team three times, and finally talked to the global money transfer team. No one seems to be able to unlock my card or help me do the one thing I got a CIBC account to do. Meanwhile, a money transfer that I urgently needed to lockdown an apartment hasn't made it to my fiancees account. I'm aware that there is a lot of fraud these days, but this is a legitimate transaction and failure to move my money is having real world consequences for us. In total, I've now waisted 8 hours and counting as I'm writing this while on hold with the fraud department, again.
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August 2023 by NITIN CHAUHAN
Never answered calls, but staff is good if you in person
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June 2022 by remi mathew
Disappointed… The person in the branch was not ready to understand my problem, Not ready to accept their mistake, No resolution, Time waste, Worst customer service experience …
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February 2022 by Pappy fish
They never answer their phone horrible service they always try to pass blame. My advice: definitely go somewheres else to get a mortgage or basic banking I regret giving them my business
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November 2021 by Parker Getson
They never answer their phone horrible service they always try to pass blame. My advice: definitely go somewheres else to get a mortgage or basic banking I regret giving them my business
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November 2020 by gerald macdonald
Rude, very rude. No one seemed to care or seemed happy to help.
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November 2019 by Lynette Harrison
This bank will take your check and then not release money for EIGHT WEEKS! My son had to borrow money to get a cab to the airport to fly home for Christmas when they cashed my check and it cleared the bank months earlier. Now my son is missing out on a lot of activities, school books for class and food because they are once again holding money and not letting him spend it. They’ve had my money for weeks but won’t let him access it for another four to five weeks. Worse, uncaring bank ever. If my son fails classes because they have our money and he can’t continue to buy his school books I will be letting everyone know.
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November 2019 by Sandra Courcelle
Excellent branch. My husband and I emigrate in Ch'town for a year and all the staff were helpful and nice especially Shelby. even now as I asked for some information one year later I was answered to my e-mail in record time. I wish all banks were like this one and all employees like Shelby.
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November 2019 by Chris Foster
The worst bank I have ever been to. Had a fraud problem the Branch manager did not take seriously or even return my calls. The police finally took care of it but no help from Branch manager. Plus does anyone else hate how when they go in no one seems happy to help you. Switching banks ASAP.
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November 2018 by Donn Harrison
Very friendly staff and super helpful. We came from the states to open an account for our son. We were helped quickly and professionally. Great experience.
