Verizon

Most Recent Comments

• April 2024 by Robert Geesey
  My wife, son and myself visited the Verizon store on White Street, York, PA. on March 11, 2024, interested in looking at new phones. My wife and son had phones on a previous Wellspan phone plan and I needed a personal phone. We met with a Mr. Tyrell Clark, who was a pleasure working with. He was very helpful during and informative during our visit, and also fielded numerous follow-on calls from me, asking for specific information regarding our latest purchase.
  
  Just wanted to provide recognition for a "Job Well Done" by your valued employee, Tyrell Clark.
  
  Thank you, again for a great experience.
  
  Bob Geesey
• March 2024 by Joey gaeckler
  Phones are junk. I need to restart my phone once to 5 times a day in order to make calls or send a txt. Service is trash I don't get service on main roads and some cities like other carriers do. I'll be switching my family to AT&T or something else because Verizon is terrible.
• February 2024 by Charlie Smith
  Tyrell was the best. 5 Star all the way. Great personality & all around nice person 100 percent.
• February 2024 by terrie miller
  Jonathon did a wonderful job!!! These guys know what they're doing!!! Very helpful with everything and lowered my bill as well as get everything I needed , highly recommend this store for any mobile needs !!!
• January 2024 by Diane Dressler Replogle
  A sincere thank Andy at Cellular Sales Verizon York, Pa for the countless times I have needed help learning my new Veizon phone. Andy Fisher and his talented team of helpful Verizon professionals have helped me so much with my new phone! Thank you so much to Cellular Sales, Verizon retailer for this group of intelligent reps!
• January 2024 by Mary Hoffman
  Tyrell was outstanding! He was so patient, kind, knowledgeable. He explained all my options throughly. Tyrell even stay past closing to finish the transfer of data to our new phones. Great customer service!!!
• December 2023 by Jesse C.
  This Verizon/cellular sales location helped me upgrade to the new iPhone 15 pro with no issues at all. Great, quick customer service.
• November 2023 by Joan Eberly
  Tyrell Clark was THE MOST EXCELLENT SALESPERSON I EVER HAD!!!!! He took so much time answering detailed questions so I knew every fee. I was very screwed over buying a new cellphone in the past. I was so nervous to switch companies. He took so much extra time with me and was honest! The most important thing! He should be promoted to manager! He was calm, caring, positive. Traits lost in today’s salespeople! Promote him already!!!!!!
• November 2023 by justin jones
  I hope a $40 case was worth losing 2 customers, gaining multiple bad reviews and a BBB inquiry.I called into the store on IP15PM launch day (9/22) to see if they had any of the new 15 pro max. They did, they had 1! In the exact color I wanted. I was pretty excited given everyone else was sold out. I went in a couple hours later and sat down with David Hernandez (on my sales receipt). He started ringing up the phone but midway through stopped and told me he can’t sell this phone without a case and screen protector. I thought I didn’t hear him right so I asked him to repeat and he then told me that he will not be selling this phone without some sort of accessory. He starts pushing cables and cases and warranty plans, the whole gamut. I told him I wasn’t interested in any of that , I just wanted the phone. He then proceeds to tell me that he is refusing to sell this to me (which his manager backed him up on) unless I bought a case or something with it. We went back and forth for a few minutes until I said screw it. I wanted the phone and I knew it was the only one. If I wasn’t so impatient, I wouldn’t have purchased. The whole transaction was disingenuous as a “customer service” experience. I honestly couldn’t believe they refused to sell me, a regular customer to this store, a phone because they feel they need to hit a quota of accessory sales. The kicker is my wife also was purchasing an iPhone 15 and needed a case, charging cable for the car, etc because she’s going from an older style iPhone with lightning connector. The unethical treatment of customers at this location is abhorrent. If they did it to me, I’m sure they’ve done it to less fortunate customers as well. Secondarily to this, the new phone was set up under my wife’s number and not mine which forced me to be there for an hour longer than necessary, interrupted my wife’s service, and made me have to go through a multitude of transactions for something that should have been very simple. Honestly, I don’t even know if everything was done correctly and am verifying it with Verizon to make sure. At the end of the day, I know mistakes are part of human nature and this could have been an easily overlooked issue, but the sheer disrespectful and unethical treatment and selling tactics used for a lousy accessory is what I’m the most upset over. For this, I highly recommend going ANYWHERE else other than this cellular sales Verizon location.
• November 2023 by Cameron Wagner
  Tyrell Clark gave me incredible service. He made sure I got the phone I wanted and got me fully set up with my s23.
• October 2023 by Ebony Cisco
  Tyrell Clark, York PA…. Exceptional, very professional, very informative…..thank you Tyrell of Verizon
• October 2023 by Marjorie Rost
  Tyrell was very helpful and answered all of my questions. My Verizon hero. I am not a techie, and he was very patient. Please see that the higher-ups see this. Thank you.
• October 2023 by Justin J.
  I hope a $40 case was worth losing 2 customers, gaining multiple bad reviews and a BBB inquiry. I called into the store on IP15PM launch day (9/22) to see if they had any of the new 15 pro max. They did, they had 1! In the exact color I wanted. I was pretty excited given everyone else was sold out. I went in a couple hours later and sat down with David Hernandez (on my sales receipt). He started ringing up the phone but midway through stopped and told me he can't sell this phone without a case and screen protector. I thought I didn't hear him right so I asked him to repeat and he then told me that he will not be selling this phone without some sort of accessory. He starts pushing cables and cases and warranty plans, the whole gamut. I told him I wasn't interested in any of that , I just wanted the phone. He then proceeds to tell me that he is refusing to sell this to me (which his manager backed him up on) unless I bought a case or something with it. We went back and forth for a few minutes until I said screw it. I wanted the phone and I knew it was the only one. If I wasn't so impatient, I wouldn't have purchased. The whole transaction was disingenuous as a "customer service" experience. I honestly couldn't believe they refused to sell me, a regular customer to this store, a phone because they feel they need to hit a quota of accessory sales. The kicker is my wife also was purchasing an iPhone 15 and needed a case, charging cable for the car, etc because she's going from an older style iPhone with lightning connector. The unethical treatment of customers at this location is abhorrent. If they did it to me, I'm sure they've done it to less fortunate customers as well. Secondarily to this, the new phone was set up under my wife's number and not mine which forced me to be there for an hour longer than necessary, interrupted my wife's service, and made me have to go through a multitude of transactions for something that should have been very simple. Honestly, I don't even know if everything was done correctly and am verifying it with Verizon to make sure. At the end of the day, I know mistakes are part of human nature and this could have been an easily overlooked issue, but the sheer disrespectful and unethical treatment and selling tactics used for a lousy accessory is what I'm the most upset over. For this, I highly recommend going ANYWHERE else other than this cellular sales Verizon location.
• October 2023 by Monya Guise
  Tyrell was absolutely amazing!! He made getting a new cell easy and he explained everything to me with patience and so very helpful!! He needs a raise…such an asset to your cellular sales!!
• October 2023 by Jaclyn Ketterman
  I’m a few weeks out from the timeframe that I worked closely with Andy Fisher but he was so impressive that I couldn’t forget to leave a review!It’s a long story (everyone has one) about all the issues we had with our previous service. I went to this location in desperation and there got in contact with Andy. Andy came to our small businesses’ rescue, thankfully! Not only did he listen, troubleshoot, and fix the problems we were experiencing but he did it with a genuine smile on his face. We had a few minor technical hiccups along the way and Andy immediately made it his priority to fix it, which he always seamlessly did!I can not say enough about Andy as a representative of his company. His makes Verizon Cellular Sales stand out in an exceptional way.