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January 2024 by SOY ALEXANDER GARCIA RD
Excellent Hotel and very good Cleanliness and comfort in the
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December 2023 by Franklin Colon
This hotel is great!
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November 2023 by vicky jones
My brother came and stayed at the hotel with family.Everyone was great specially John he was amazing at the front desk. We love the design and the layout of the hotel.
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October 2023 by Jordan Poff
I snuck downstairs into the lobby at 2 a.m. Eastern and there was no one at the front desk. I called down to the front desk to ask if they were sleeping and Leanne gave me an attitude. Also, they sold a room to underaged children that were drinking and doing drugs. York Regional Police were called to deal with the perpetrators. Guilty as charged.
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October 2023 by Luis Butuem
The hotel lobby is nice and confortable. The room is not big but still accommodates well for a few days. Bathroom spacious and clean. The staff is great and very gentle. The negative point for me is the proximity to the highway and the noise that comes from there.Rooms: Modern, clean, cozy.
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October 2023 by Mark Cluck
The most friendly staff, always feel welcomed and like I’m with family!The rooms are clean and beds are comfy!No reason to go anywhere else when staying in York.Rooms: Modern and have well designed AC that doesn’t constantly turn on/off
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August 2023 by Ashley Marie Stukes
My recent stay was amazing. My family and I traveled from out of state. It’s important to point out that both of my parents have disabilities. This trip made me a bit nervous because often times places listed as accessible are sometimes minimally accessible or not at all. This hotel put my worries at ease. Wide hallways and elevators to comfortably fit wheelchairs, low tables, easy to reach phone and mini fridge, rolling table, accessible in room restroom with wall bars, spacious, etc. The entire hotel was hygienic to perfection. Every front desk staff member was super sweet and accommodating. I didn’t get a chance to get every workers name. My family and I got to talking with a lot of them but Rae and Kathy truly made our experience pleasant. The hot breakfast was great and I found it convenient that they had drinks/snacks for purchase. No need to leave and find a store. This was my first time at a Tru by Hilton and I will definitely be back. 10/10 stars!!!
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August 2023 by Derek Eodice
We had to book here as a last minute emergency (power outage from the recent tornado and storms). The entire staff was accommodating throughout our stay. The icing on the cake was the empathy from both the staff and the GM for reducing our rate to the emergency rate. I will absolutely recommend this hotel to anyone who needs to stay in the area.
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August 2023 by Christine Donovan
This place deserves way more than 2 stars. I’m a bit of a hotel diva so you can count on me to be pretty picky when it comes to accommodations!We are staying here now with our dog and cat because we’ve been displaced from our home due to mold. This is the 4th hotel we’ve been in and by far the cleanest and most friendly.No carpet means floors that are ACTUALLY CLEAN! The hotel smells clean and fresh and the decor is happy and colorfully accented. The hotel has thoughtful details like hooks on the wall and mobile desks. The toiletries in the bathroom are super nice too!Our daughter is scared of elevators so it’s nice that the top floor is only 4 stories up. We’re living out of plastic bins so it totally works for us that there are no dressers for clothing. The shades on the windows are great and create a blackout when you need to sleep. It’s right next door to a large Sheetz gas station so you can grab whatever you need quickly. The front desk and breakfast staff are always bubbly and warm. The cleaning crew welcomed us kindly as we “moved in” and have been helpful with fresh towels and extra blankets. It’s so refreshing to get the feeling that folks actually want to be of service and are happy at their jobs!Pardon the mess in the photos, I just wanted to show the comfy nature of our room. This is a lovely place to stay!
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August 2023 by Moe Dashti
Not a traditional sense of a Hotel Room. Fridge in room tiny...very limited space. No microwave in room. Ideal for a 2 day stay. Pancake was the only fresh made breakfast due to a machine made it to order. Eggs were reheated from frozen. Bacon was very dry and burnt crispy. No selection of Milk, just 2% offered. Chair in room had no wheels. Room was clean including all HVAC vents and Bathroom exhaust vent. Awful taste and smell from tap water, but figured it was the Regional area. Nothing luxurious about this Hotel.
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June 2023 by Melissa Kincaid
Nice hotel. Probably one of the cleanest hotels we've stayed at in a long time. Very modern. Everyone was extremely pleasant and helpful. Beds and pillows were comfortable. We liked the shade you can pull down to completely cover the window instead of curtains where you always have the middle that doesn't close all the way. They have a nice lobby when you walk in with lots of seating, it seemed very welcoming to me. That is also where they have breakfast. Breakfast was good. Pancake machine, eggs, a meat. Breads, yogurt. Fairly typical hotel Breakfast. Was kept well stocked. They also have many small snack items even beer & wine to buy if you get in late and dont feel like running out to the store. We're thinking this might be our new favorite hotel chain.
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June 2023 by M Millendez
Upon entrance, the place smells good. Clean elevator, clean room and bright hallway. My teens loved the pool table set up at the reception and the board games provided. Good hot breakfast too!
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June 2023 by Kim
We have been coming here every year since they opened! My kids swim at York at least once a year and this is our go-to place. My kiddos would be very disappointed if we didn’t stay here. Awesome facilities to keep some teens busy
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April 2023 by Erik Spreeman
Hotel staff is very friendly. Would say hello or ask how my day was every time I would see a hotel staff member. Checked into my room and unpacked (4-16) only to find out the the A/C was not working. Talked to the front desk and within minutes had a technician looking into the A/C unit and when it couldn’t be fixed, quickly changed my reservation and got me a new room. Luckily the new room was right down the hall and I didn’t have to move my things far. Maintenance staff was around cleaning and painting the property making sure it looks nice and well kept.
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April 2023 by Nylah Peoples
I love Hiltons because the app enables me to do everything from my phone without having to interact with the front desk if I choose not to. Tru by Hilton York was very clean and beautifully decorated. The staff was very attentive and the cost was very affordable. I will definitely stay here in the future.Walkability: Conveniently across from a Cheddars Restaurant and a gas station.
