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March 2024 by Carl Ware
It.is.a.great.place
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July 2023 by Jamie Craft
I won’t order ever again from this company. I’ve been rolling my own cigs for 3 years now and only purchased from here. My last $90 order, I was sent 7 boxes of the wrong tubes and shorted a case. When I contacted the company I was told the correct order was on its way. They sent the same (wrong) 7 boxes of tubes and the same case again. I originally ordered 2. After sending 3 emails that went unanswered, I called. I got a woman with a major attitude problem claiming I made the mistake. Look at my previous orders, ma’am. I have been ordering the same 2 products (Beretta Tubes and Deans tobacco -both full flavor menthol) for YEARS. She said she would mail me a label to return the wrong boxes (already got one with the last wrong order) and that when they receive them, I would be given an in-store credit. Then I would have to order again. Oh hell naw. I will take my business elsewhere.
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May 2023 by Money Moss
A staff member spoke recklessly down upon me when I worked for UPS. I disapprove
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March 2023 by Jfmk Starr
Fantastic company with great customer service. Fast shipping and packaging that insured products were damage free when received. Already ordered again from them.DISCLAIMER: This IS NOT a paid endorsement. I believe credit should be given when earned. I have very few reviews on Google, so if I did this for a living…I’d be broke, living on the streets in San Francisco.
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September 2022 by digital blue studio's 10
Great online service at a price I could afford and better yet fast shipping!! I ordered some basic supplies for RYO cigarettes and got everything early! Also their site is super easy to use! 10 out of 10
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August 2022 by Darren
Everytime I order, the items sit in processing for 6 days before it's even shipped. Horrible slow service. Also their online coupons never work. Terrible.
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July 2022 by Christian Snyder
Horrible service. Will gladly accept your money but if/when you have an issue they will not help you. Ordered defective ($50) machine and they will absolutely not accept a return for defective unit only 3 days later even though I've spent hundreds of dollars with them. Wants me to send it in for repair. Crushed my tubes and will not replace those either! Lillian/Kelly are total a$$holes and "company policy" blah blah blah. Will spend my money elsewhere from now on BYeeeEEEE and FUBiatches!
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July 2022 by Nick Webster
After hearing one of there employees was wrongfully punished and humiliated because of a false customer complaint, i am appalled. If i could give this franchise 0 stars i would. My family and i will no longer do business with people that don't have good business skills or practices. You should be ashamed of yourselves!!!
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July 2022 by randy bass
A+ Very fast shipping and delivery, nice packaging! Very impressed and pleased! Will definately order from them again!
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July 2021 by Wayland Millarr
I live in oklahoma ....honestly all the RYO here local is dried out and dust at the bottom of the bags before i get them ...so ...looking for a better alternative, I got online and found smokers outlet online purely by accident ...love the candy guys btw !!! honestly ...I wont buy tobacco local again ...idc how little the indians charge for a bag of tobacco ..hope ya'll dont get too much snow this year ...and thank you from Oklahoma
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July 2021 by Trevor Dion
Beat Online Smoke Shop!!This is the best online shop to buy your cigars and supplies. Their customer service is beyond reproach. Always quick to reply and quicker to fix any issues, which has only been one for me. If you’re looking for a new smoke shop; look no more.
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July 2020 by Steelerswit
Fast prompt shipping and we'll backed. Great telephone service and friendly. Will order again and recommend to all.
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July 2020 by Jack D
For people in Pennsylvania. Just go to one of the stores. You cant get their products shipped to you online... wasted my time setting up an account and getting all my items in a shopping cart to figure that out.
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July 2020 by Joe Krist
I have been ordering from this retailer for a few years. They always ship out same day. Thanks for your prompt service and great prices.
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July 2019 by FUTURE'S PAST
I've been ordering from them for more than 6 years now and very happy with the prices and product quality. I enjoy the free candy with every order ; )I choose Priority Mail shipping and my orders always arrive within a few business days. 5 stars!
