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January 2024 by Henry Menke
Very clean, the MGMT was very courteous. Easy to find
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November 2023 by Carl Keith
I recently leased a storage unit to store a washer and dryer, but someone bought them from me before i could use the storage unit. I called Prime storage and they canceled my lease with no charge for the unit because it had not be used. I found that to be great customer service. Staff is very upbeat, friendly and professional.
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November 2023 by Ashley Erickson
best experience when it comes to renting out a storage unit. I have had to rent a storage unit in the past from other companies and ended up leaving before I needed to because I just didn’t like how the staff interacted with me and the facility was over priced for what I got honestly. With Prime storage it has been a fantastic experience. The general manager Marianne is so personable and polite, felt like I was talking with a new friend. Her assistant Dustin was also very kind and helpful whenever I came into the office and needed something, never treated me like I was bothering them even with stupid questions. I highly recommend this location for anyone’s storage needs. They keep a clean and safe facility where I trust my things staying.
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November 2023 by Lauren Fenton
I had a climate controlled storage unit for about 7 months, my experience with prime was amazing! I felt my stuff was always protected, clean facilities & easy access to unit & rent pay! Would definitely use again!
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November 2023 by Candace Bell
The staff was always kind & courteous. They always answered my questions as well as addressed my concerns with patience.I appreciate them & appreciate how clean the facility is kept.
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September 2023 by Lisa Wendt
Proceed with caution. This company is the worst for customer service. They access my payment directly every month with autopay, always paid on time. My debit card got stolen, had to wait for a new one. Payment late (5 days), would not reverse late charge.Also, they rope you in with low fees and in less than one year, they are nearly double.Do yourself a favor, rent elsewhere.
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August 2023 by Chad Robinette
Used them for 6 months. I would have stayed but we didn't need a unit anymore.Never heard of them until the day I rented from here.I absolutely recommend this location!
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August 2023 by Eddie T
The location is well kept and convenient. Im not a fan off their locks on the storage units. From what I can see, its not designed to use your own lock.
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June 2023 by Kelvin Johnson
Definitely feel safe and secure with my vehicle here. The staff is great as well
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June 2023 by Karen Keener
If the owner would own up an get intouch with the customers when there's a problem instead of ignoring major issues...then why is it that some employees can get in touch with the owner but this one today refused. My issue is I was told the owner was Goin to get in touch with me months ago due to a issue an the problem never was resolved only ignored an brushed off . So if the owner is really true on his words then I'll be hearing from him soon or is it just another bluff on here too.
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June 2023 by AmyJo Kline
MaryAnn went above and beyond to help me, I can’t express enough how much it meant to me with everything else I had going on, she was kind and gave me peace of mind. I have had a storage unit rented for 4 years at this facility, honestly everyone was very nice I have worked with over the years. I changed units at one point which they helped make easy, then they even waived a payment during COVID when I needed the help. Thank you all for protecting my most prized possessions over the past few years while I went thru my big life changes and now finally after 4 years moved into my new home and new life. Take care !
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May 2023 by Don Frazier
Do not rent here. If you do they will:.) offer a lowball rate and then jack up the rent every couple of months. Our rent was over $100/month more by the time we moved out..) charge you late fees even though you are setup for autopay, then blame you for not setting up their autopay correctly.) argue endlessly about the invalid late fees and only offer a credit on next month's bill when they finally own up to their error.) ignore calls and emails requesting someone from upper management discuss billing issues.) never remove the pile of leaves that accumulate at the entrance to the storage building.) post signs telling you to keep the place clean, even though they do not.) threaten to tow your moving van if you want to leave it inside the gates overnight so you can start moving out early the next morning.) barely tolerate setting a PODS unit on site so you can use their overpriced storage unit.) open the security gates for hours/days at a timeThe few bright spots:.) Units are climate controlled.) building is well-lit.) flat carts were available for moving boxes in/outTo the facility: please don't post here asking me to contact you. I would like the refunds and adjustments I requested over the 2 years I rented with you. It is too late for your management to contact me unless they are making arrangements to personally fulfill my numerous unanswered, ignored requests for rent relief. One of the sweetest days of my life was moving out of 915 Carlisle.Update: As requested I contacted the facility at 915 Carlisle using the same email accounts I used during the rental. I also provide my phone number. Response? Crickets.Update: Curt just contacted me and apologized for this experience. He suggested if I wanted to rent again that I continue to try contacting corporate management to receive some rent relief. I appreciate the contact even if for me there was not any available during the rental. He mentioned "13th month free" so that may be something other long term renters should ask about. I sincerely hope Curt's attitude filters down to the facility managers when good customers ask for some rent relief. Curt could consider offering an initial lock-in rate for customers (like me) who know they are going to be staying long term. Our stay was about a year longer than planned and we would have appreciated the financial consideration. I hope readers find some value here and Curt can improve your experience. Thanks for the call Curt.
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May 2023 by Bobbi Jo Hogue
Marianne was super helpful and took care of a difficult situation with ease. I will definitely recommend them. Storage is clean and safe, great location!
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April 2023 by Alli W
Marianne in the office is very helpful and professional. We have enjoyed renting our storage room there. The grounds, unity buildings and storage rooms are always clean. I would recommend your facility anytime.
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January 2023 by Sarai Morris
Their staff is unprofessional, and when asked who the manager is they refuse to tell you his/her name! I will NEVER use these people they are quick to take your money but when their is a small issue not willing to help! I wish I could of gave ZERO STARS!