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February 2024 by Jesse Loggans
Made an appointment for an oil change over the phone. When I brought the vehicle in I sat in the waiting room for an hour and they had not started to even work on my vehicle. When I asked about how long it may take they said another hour to an hour and a half. I couldn't wait that long for an oil change. So I went somewhere else.
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February 2024 by Dan Sanchez
Great work done fast
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January 2024 by McKenzie and Baylin's show
My Technician was very helpful and the service was done in a timely manner. The online scheduling was easy and stress free
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January 2024 by Eric Makanoff
I came in for a synthetic oil change, It was done both in a professional and timely manner.
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January 2024 by Mary Dolheimer
Found what I wanted at a good price, got an appointment when I needed it. Thanks!
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January 2024 by Ben Berger
WORST place to get tires!!!! DO NOT USE PEP BOYS!!! My wife went in to get 2 tires on the front of her car (front wheel drive). Wanted new tires to go in snow and bad weather since the old ones were very low. The rear tires were decent but used. The tire tech decided to put new tires with the good tread on the rear of the vehicle. Defeats the purpose of getting more traction on the drive wheels. These people are idiots that don’t use common sense. Now they refuse to put them where they should be. Do not use these scam artists. It took almost an hour and a half for 2 tires.
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January 2024 by Robert Rhinehart
After a 1:45 minute wait, the tires were not rotated as requested. Only got an oil change!
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January 2024 by Ashley Hill
The gentleman at the front desk was so kind and patient. Explained everything and made me feel confident in the service and diagnosis. In and out fast with no appointment.
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January 2024 by Sarah Adams
I had a great experience!! Peter and Wyatt are the best!! They were very kind and professional!! I will definitely be back!
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January 2024 by Jennifer Roberts
Jay and his team always give awesome, prompt service. Thank you!
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December 2023 by Matt Bojoho
Got 2 tires put on overall not too bad but they did not put the hubcap back on and i assume i lost it going down the road.
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December 2023 by Isabella Rulli
Went to get an oil change here, was helped in a timely manner and everything was very fair. Only cost me $56 with a coupon:) Just wanna mention the guy at the front desk when I came to pick up my car was so nice. Even had a small conversation with him, you guys made a good choice hiring him. Definitely my go to place now
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December 2023 by Amanda Horsley
Took my 2012 Jeep Compass in for a simple thermostat change and diagnostic. The appointment was scheduled for 9 AM and we were there slightly early. It took them over an hour just dor the diagnostic. Then while changing the thermostat they broke the shifter cable. Now 24 hours later my car still is not done. They also gave an estimate over the phone for the work, got there and was quoted something 3X the amount. Completely unacceptable. Only giving a two star because they are fixing the shifter cable for free.
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November 2023 by sallyann Bowman
I never dealt with Pep Boys before today and I will definitely be there again. I went to have my car inspected in York Pennsylvania. They told me it would be a few hours. It was way sooner than they said they were so polite and friendly. It was an awesome experience. The employees were so nice everyone of them from the cashier to the mechanics, thank you guys ?
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November 2023 by Elizabeth Carter
Had an appointment scheduled for Friday, but unexpectedly had time days sooner. Called to see if there was availability for this day and was told yes to come in whenever and ask for Jay. I arrived about 30 minutes after that phone call at 10am. It took 3.5 hours while I watched people come and go I was the only one left. Was told because I didn't have an appointment that's why I was still there. I was told my appointment was moved to this day. Jay at the front counter was very rude, not personable and basically wanted me to thank him for getting my car in that day. If I knew I would of been there for almost 4 hours I never would of went. They also carelessly put on my new tires. My rims are fill with there lube, scratches, and they couldn't be bothered to take off the stickers around the tires. I understand things happen, but because of customer service I will not be back.
