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December 2023 by Rebeca C.
Literally the worse Lowe's ever. Been holding at the phone for over a hour. I've called each area of the store and seems not one person can do their job and answer a phone call ANYWHERE
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November 2023 by Ken H.
Been shopping here since they opened, but it continually goes downhill with the pinnacle of a horrendous customer experience happening today when they lied to me about a $3,600 lawn tractor being new despite it having 11 hours on the meter and one of their employees telling me it was returned. I crawled under it to find grass and leaves caked on the deck, the blades rusted and one of the blade gaskets spewing grease. When I confronted the manager on duty he just pulled the tag off it and walked away saying they wouldn't sell it because it was used. Not even an apology. Isn't that ironic, 5 minutes earlier they were going to sell it to me swearing it was brand new????????????? Beware!
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September 2023 by Caleb T.
They should have a sign that say "BYOC" (bring your own cart) out front. Because there is never an available cart in the lumber dept. I personally like to find carts with orders on them. I'll off load them and claim them as my own.
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April 2023 by Lisa C.
Placed an order for curbside pickup. Got home and an item was missing. I tried to call the store and it just kept ringing so I called the corporate customer service number. They contacted the store and said that I could pick up the missing item and it would be behind the desk. I let them know I have an infant and that's why I was doing curbside instead of going in. Told I have to go into the store. Also explained I now had to make a 40 minute trip to get it and they offered $4.66 for compensation. Total order was $173. But over the past few months have spent thousands of dollars there and was planning on spending a lot more as we are renovating our entire house. I'm very disappointed in the level of customer service they have. I'll be going to Home Depot from now on, at least when they make a mistake they make it right.
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April 2023 by Victor H.
The last several months have seen either a high turnover of qualified personnel with the newbies not really understanding of their departments or the store stock in general. They do not seem to have requisite knowledge of product usage or locations and don't know the names of items to look up in product locater software even thouh you tell them what its called. Being sent all over the store is fustrating enough but when you start at where the product is but the associate stocking there tells you to go elsewhere, it is a bit maddening. Also computor inventory stocking levels tells you to drive to this store and pick up today only to find out "sorry out of stock" when you get there seems to be on the rise. What is with the military discount at the self service kiosks that if you use your Lowes credit card you don't get the discount unless you interact with store personnel when ordering online its given automatically.
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December 2022 by Hope M.
I purchased a Whirlpool refrigerator from the Lowes store in York, Pennsylvania, 2018. Six months after purchase I started having ice maker problems. Fortunately, I purchased a 5-year protection plan and was able to have my ice maker repaired. Just recently, the ice maker broke again and for some reason, the service company from Maryland doesn't service the York, Pa area anymore. I am getting the run-around and am not happy about this at all. If possible, I would like to replace this refrigerator I have with one that works!
