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November 2023 by Brooke Alayon
I want to give special thanks for the workers in this CVS. No one knows that during the lockdown. They were our essential workers. Give them credit. Reminder everyone to focus on being a content creator. No one wants to work no more. If they are low on staff. Give them a brake. It is not their fault. It is corporate at fault for not recruiting more employees.
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November 2023 by Courtney D
Leisha was super attentive! Greeted me when I came in and even turned to make eye contact when she said good morning. While checking out I used the wrong Register and even though she was stocking she saw came over happy to help me.
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November 2023 by Zachary Armstrong
Tried to call and get the name/brand/pill count of the two prescriptions I need filled. The woman who answers the phone has either a slight accent or doesn’t understand how to speak up on the phone. She was rude and acted like I was wasting her time with my 40second phone call. When I asked for the pill count I couldn’t tell if she said 14 or 40. I said I’m sorry it’s hard to hear you and she hung up on me! I now have to drive to the store location to see if I can even afford my medications because I couldn’t find out the correct info so I could use goodrx. Can be sure that I will ask who answered my phone call and make a scene about it. I’ve never in my life been one to do that sort of thing but that was ridiculous! Will be doing all that I can to get that scum woman fired!
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September 2023 by Kathlene Z.
Worst ever I got there at 1:15 one person in front of me they called a gentle man up who was sitting talked to him for a good but and then took the lady in front of me l, took there slowest time and then started to shut the gate then told me when it's my turn they are closed Ummmm no l!!! Not after I spent 15 mins waiting are you pulling that. they got smart saying then they don't get a lunch if they help anyone after 1:30 we'll it was 1:28 and if you did your job correctly you would still get a lunch. Iv worked in health care now for 5 years and the way you treated me is not ok. And you guys need to fix your problems and employers.
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July 2023 by Drew Moult
Switch your pharmacy asap! They never have your medication ready on time. They’ll have you sitting in the drive through for 30 min plus before greeting you. -5 stars . Terrible!!????
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March 2023 by Wanda Rider
This store NEVER answers the phone. I walked in the store with them having placed me on hold and I was hung up on after 24 minutes. I just had an issue with transferring prescriptions, where the pharmacist had no time for me, the person who did try to help went to the blame game immediately! I resolved my own issue by contacting my doctor's office. On my way away from the counter the store manager was telling a staff that the copy machine was "a hit or miss" situation, this is not ok EVER, in a pharmacy. Avoid this store!
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March 2023 by Kay
My medicine was supposed to be ready for pick up at 1pm YESTERDAY. 9:30am the next day and it's still not ready. I'll be changing pharmacies.
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February 2023 by Taylor R.
Was on hold for over 20 minutes on the phone nobody answers I keep trying to call to check on a prescription this place sucks
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December 2022 by Brenda W.
Worst drug store in The area. Prescriptions are never ready when promised. Try somewhere else.
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November 2022 by Richard Bruggeman
I attempted to speak to the pharmacy to relay some fairly important information. I was on hold for 20 minutes with no answer. I called back and asked to speak to the store manager. After another 10 minute wait the manager came on the line. She didn't give a name or introduce herself as the manager. I explained my difficulties in speaking to the pharmacy. Her only reply was that they were short staffed and very busy. I restated my frustration and told her this was very poor customer service. She stated there was nothing she could do about the issue and offered to transfer my call to the pharmacy again. I explained I didn't have another 20 minutes to spend on the phone. She then told me well, I can't tell you how long you'll be on hold but I could come to the pharmacy and pick up my order. I never received an apology or any indication that she felt the problem to be an inconvenience or poor customer service. I hope corporate reads this and takes corrective action immediately. Sooner if possible. Worst customer service experience ever. This store is at 1700 North George st. York Pa.
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October 2022 by Michael M
Worst pharmacy I've ever been to. Unfriendly staff, particularly over the phone, and awful customer service. Complaints furnished with management are often ignored. Had to call corporate many times to resolve issues. If my health insurance didn't require me to use CVS I would never go to any CVS again.
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August 2022 by Austin Sharp
Had a run in with Wanda tonight. She was very unhelpful and told me she didn’t have to help me find product that it wasn’t her job to help me. I will never return to this store again and by the sounds out the reviews me calling the manager will do no good either because it sounds like they are just as rude!
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July 2022 by Michelle Foust
I wish I could give them negative stars. This pharmacy is by far the worst one in York County. They made 2 HUGE mistakes on my script that affected my pic up date. They didn't find the mistake, I did. They didn't even apologize for it. They were so Rude. I don't understand how ppl can still have a job when making Huge mistakes on my med dosing and the quantity. If I didn't find the error I would have been without my meds for 20 days! Unacceptable!
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July 2022 by Imani Hoover
So this morning I inquired about getting canvas prints done and was told it would be ready in 15 minutes… I’ve called multiple times and came into the store TWICE and they kept telling me just 15 more minutes. I went one final time to see what’s going on and I was told they’ll just call me when it’s ready. I already waited 5 and a half hours for this. So I wanted to get reimbursed and it was a hassle just for that!! I don’t recommend getting canvas prints from here at all.
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May 2022 by Markita
Jeff the manager has the worst customer service. I asked for help with self checkout. First he spoke to me from across the store almost. Then i told him i need his assistance for self checkout out. He proceed to tell me to hold on while he took his time putting together a photo order. It took him about 5 mins and I figured out the self checkout without the CVS managers assistance. After he finished putting together his photo order he finally came over as my receipt was printing out. I told him no and he walked without any salute. No Apologies no thank you no have great day. The worst example for a leader!! CVS should have at least one person at a register. Having self checkout only is horrible customer service. CVS and the manager they chose completely unprofessional.
