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“There is not one time that First Capital has disappointed me in 20 yrs. They answer all questions promptly and are always exceptionally helpful by going above and beyond. They offer excellent loan rates, options and accounts. They have youth programs instilling saving and are involved in supporting the community. I'll never use a bank again.”
“Everyone here is always nice and willing to help. They take the time to explain and assist you. Easy access to get in and out of the building. If you are looking for a credit union I would highly recommend looking into White Rose Credit Union.”
“I live across the state..an this place is the best..when I lived thier they went out of thier way to help,even now..they have stopped my acct from getting hacked..”
“Tyree, at the Downtown Philadelphia Street branch, provided me with A+ customer service and Tyree went above and beyond to assist me in meeting all my needs, while he was very professional and understanding putting himself in the customers shoes. Tyree keep up the great work !”
“Walked into this branch on a Saturday, 15 people in line. I was at the front of the line in no more than 3-4 minutes. Greeted with a smile and a very enthusiastic young teller. She promptly took care of all of my needs and suggested a few products. This beats big bank interactions by a laughable margin. Been banking here since I was old enough to know what a bank account was and I think it’s safe to say I will continue. People leaving bad reviews I can only imagine are grumpy angry people outside of the bank and that interferes with their own business. People tend to have issues from making a mistake on their end and come here to vent their anger without reason. Have I had a few problems here before through the years? Nope. And any time I have had any hiccups (not issues) my phone call is greeted with a lovely attitude and my issue or concern is PROMPTLY addressed. Ignore the bad reviews my family has been banking here collectively for 100 years!”
“I’ve been a customer since 1993. Everyone has been helpful and some go above and beyond their job description. Some are so patient with me when I don’t understand a process. Thank you for your excellence.”
“Called and spoke to Matt on their main line to order checks which is usually frustrating because I just want to call a branch directly, however he called ahead to the branch for me and told them I was coming and had the started checks waived for my first order! That's great customer service! Thanks to Matt and Kate at the branch!”
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“I've been a member of White Rose Credit Union for approximately thirty (30) and always encounter pleasant and friendly staff who are always willing to do their best to help you. White Rose has continued to grow, adding several branches over the years to meet the needs of its members. They have also added more services to keep up with technology. I recommend White Rose to anyone looking for an alternative to regular "banks" which can't compete with all the great benefits a credit union like White Rose provides!”