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February 2024 by Geli M
Was suppose to have a call from the manager after calling into the branch about them closing my newly opened account and never got a call back. Did an “online appointment” for the sake of having it in stone and again was never contacted.
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February 2024 by Kerry Haynes
Bank has been closed for remodeling. Never thought about their customers on how they’re going to get their money out or make deposits hard for businesses to work like this need to start looking for another Bank.
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January 2024 by Mary Jo Barnhart
I can't believe I can't get cash at any location in York. Had plans for a short vacation Monday, but can't get any cash. What kind of a bank is this. I better think about changing banks fast.
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January 2024 by Santana Bland
I’ve been banking with citizens for years but there is no convenience anymore with banking here. They closed my closest branch and then “temporarily closed” the only other one in York. And you go to use the atm that’s attached to a bus in the parking lot and the touch screen doesn’t even work. I’ll be switching to PNC.
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January 2024 by Jen DeStephano
I cannot believe you would temporarily close the ONLY branch in York the weekend before Christmas!!! Your customers have no way to get money because your ATM doesn't work either. God forbid a customer has a problem with their debit card. There isn't anyone to help!!!
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November 2023 by Cody Fuller
One star is honestly too much. Terrible mobile banking system, can never access my money when I need it. Constantly logging me out and not letting me use my account. Will be doing my business somewhere else
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July 2023 by Young Nic
This is the worst bank!! Drove 45 miles away to get a new debit card after calling ahead. Couldn’t print because they wanted to verify with a number 8 years old. The banker said they will expedite a card for $12 on Wednesday it is now Friday and after calling customer service they are just now expediting a card on Friday. A complete waste of time. I definitely feel like they just said they were mailing it and DIDNT because I was black! I have to pay my rent and can’t withdraw money until I get a card smh
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July 2023 by Joe Greene
The Management is Very ungrateful and rude. They enjoy wasting people's time that went out of their way to be there.
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March 2023 by Aaron James
I need someone from the corporate office to contact me about this branch and whoever is running it
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October 2022 by Brandon Wood
These ladies were incredibly friendly and helpful. I was treated so well that I sometimes want to come back and pretend I have a problem lol. Sarah was thorough and completely made my life easier. Would recommend 10/10
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October 2022 by Jeff Boyd
Cheapskate BankOpened an account on a promotion of 3 checking direct deposits & 3 $200 savings deposits over a 3 month period for $300 bonus in both accounts. Went over this in detail at my branch. Three months later all requirements have been fulfilled as my branch informed me but NO $300 bonus in my savings account. When I called for an explanation CS said the July deposit was 1 day early (6/30) so it didn't count for July and All deposits were internal transfers from checking. I said I wasn't informed of this detail and manager said it WAS IN THE FINE PRINT!! Where!!???Wow CHEAPSKATES don't want to pay up even though I did as I was told in the branch. Reviewer who said this was a Scam probably was referring to this promotion.
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August 2022 by Lee fromPA
I do not like the fact after closing the west ends location and now have to drive all the way to east end. Which is a 45 minute commute with traffic. Then to top it off they are only open to 4pm. Going to have to switch banks. But I have always like how friendly and accommodating they have been.
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May 2022 by Baconwing
These ladies were incredibly friendly and helpful. I was treated so well that I sometimes want to come back and pretend I have a problem lol. Sarah was thorough and completely made my life easier. Would recommend 10/10
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May 2022 by Mist Toler
Excellent customer service!
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May 2021 by George Bamford
Nearly impossible to get somebody on the phone ?. Their cash bonus for opening an account is a scam. Online Banking and Android App lacks many important features. Wells Fargo is muuuuuuch better.
