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February 2024 by Stephanie Stock
Christian was very helpful and made the process a smooth one. Thank you
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January 2024 by Adam Reever
This is not an official AT&T store, it is an "authorized reseller"...beware. While the people at the store seem nice enough, they will sign you up for all of the insurance plans an extra upgrade plans without your permission. The Assistant Manager even went as far to say the insurance plan was required by AT&T when buying a new phone and she had to include it, which was not true. She was saying this as she earned a commission from selling the insurance. When I got my bill today I also noticed she snuck on the "AT&T Next Up" plan. This was something I did not ask for and was never discussed.This is a very sleezy store that will add lots of extras to your you plan to earn commissions. If you must deal with them, watch your future bills very closely, they cannot be trusted.
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January 2024 by Zach Harpin
She added insurance for 17 a month without my permission or even discussing. CHECK YOUR BILL and don't go to an "authorized retailer"
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December 2023 by Gregg Elicker
I recently conducted an upgrade and purchase at this location and Christian was very helpful making sure the transaction went smoothly. He worked to complete the setup and data transfer even though the store closing time passed.Thank You Very Much!
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December 2023 by Christian Saez-Alfoso
Been a att customer for 7yrs..Came to this store last june to upgrade my phone the asiciate name was Christian wile he did a good job helping us but at the same time made a big mistake and i been trying to get that mistake fixed sinse july. we are in almoat dec and countless calls to him and customer service and im still paying for a phone i dont have. it looks tha nobody can help me just spend 1:45hrs on the phone today Nov26 and still they can figure out why i keep paying amd they said that it cant be delete of my account.. so im paying an extra $40 monthly for a phone i dont have for the next yr... it looks im going to change to another company before next bill is due.. i wish i can put negative stars..
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December 2023 by David Bryant
Katarina was wonderful and very patient with us older folks. She was a joy ?
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December 2023 by Deb Bryant
Very thorough and helpful and kind. I appreciated all of her help.
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September 2023 by Amy Schier
Worst store I've been in by far. Nobody says a word when you walk in and want to show pics of their kids to each other while customers wait. Not even helpful when they do get to you. Katarina was honestly a waste of time in many regards! Go anywhere else if possible! Good luck ATT, that's why you are losing customers.
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July 2023 by Carey Myers
Open when they feel like it definitely not hours advertised getting paid to not work must be salaried.
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July 2023 by Anonymous
Looking to switch 5 phones, a tablet and a watch from Verizon and T Mobile. Called 3 times between 11am and 1pm. No answer. Called the corporate store, they answered so we’re heading there now. Wouldn’t recommend this location.
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May 2023 by Celeste Jones
Salesman lied. Tried to get upgrade for my phone and he said I had to change plans. I knew better and left called 611 they handled it. Do not recommend this store at Queensgate.
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May 2023 by Kris B
The service was excellent. Daniel was really great with all the phone's problems. The whole staff was very friendly. Would recommend going stopping by to see what this location can do. I've been to a few different stores, PA DE NJ
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May 2023 by Mary Kalt
Dan spent nearly 2 hours trying to fix my phone...he was awesome
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April 2023 by Kimberly Martin
Experienced top-tier customer service from Daniel in resolving a complex billing issue I had following cellphone upgrades. He took the time to call AT&T customer service in order to get to the bottom of the issues and obtain correct information. With support from his District Mgr (Sarah), all issues were resolved to my total surprise and appreciation all b/c he took the time to THOROUGHLY research solutions and ask all the necessary questions. Thanks, Daniel, for your patience and for valuing me as a long-term customer to make sure all issues were resolved. You deserve a raise for your care and commitment to top-tier customer service!
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February 2023 by Elisabeth Groth
New management is not honoring the free replacement screen protectors. Beware! Don’t pay 45 dollars for a single screen protector when you can get three for that price on Amazon!!!!
