-
August 2024 by Owen Krieger
Dealt with Chris Stallings. Everything seemed soothing until it came time for delivery. Chris had failed to order slats to hold my mattress into my new bed set. Called and Ashley’s Furniture was no help what’s so ever. Their solution was to order them now that there is a problem rather than order them initially. They seem to fail to realize that this bed set was so i would actually have a bed to sleep in. So i guess the sofa will be my new bed for the new 2 weeks while i wait for the slats to arrive.
-
July 2024 by Lindsay Mainley
Thank you Grant for helping me with our new dining room table! I’m glad I decided to stop in the store instead of ordering g online. I look forward to future business!!
-
July 2024 by Andy Sawmiller
Their warranty is misleading and the furniture is trash
-
July 2024 by Kristopher Simonian
Nice selection of furniture.
-
July 2024 by edward kosary
Thought we were getting quality furniture and service. Took over 6 months, which included several last minute visit cancelations by SAW their repair company (when they finally came in April (this all started in January) tech mis installed part and claim he didn't know why it wasn't still working(recline function on sofa), next tech came in late June and found the miss installed part and corrected it.
All this after many calls and promises of we will call you back from Ashley "customer service" department.
Calling the store did little good, with managers (Sheri) that don't care about product or customer.
Also save you money on their rip off GBS protection, it's a scam that neither GBS or Ashley really stand behind.
-
July 2024 by Kari Fritz
We spent over 20k on furniture. Promised delivery on July 13th of most of the order which would include bedroom suits and mattresses with living room furniture to follow. Left a message a few days ago with no response. Called today finally got a hold of someone and now they are saying that delivery isn’t guaranteed on the 13th as promised. When I paid a few weeks ago I even confirmed delivery would be July 13th and was told yes. Now apparently delivery has changed and no one had the courtesy to even call. Very disappointing for the amount of money we spent.
-
July 2024 by Masia Kpoto
We walked into the store and everything was taken care of for us. We are new to the area, from sales rep Chris to Justin the manager and the finance dept. everything went well and smoothly. We will definitely be back.
-
July 2024 by nyjaeh westbrook
i worked with grant anderson and he had great customer service and i left the store quite happy !
-
June 2024 by Mayte Struble
Thank you Allison and the whole staff ! We loved our new furniture and your professionalism.
-
June 2024 by Kevin Zuk
We had a great experience working with Chris. He was very patient with us throughout the process and answered all our questions.
-
June 2024 by Alison Higgins
When walking in we were greeted by Grant. He was very attentive to our requests and was very helpful in finding us the best deal for our furniture.
-
June 2024 by Andrew Raffensberger
Bought a sectional with extended warranty. Sectional broke before owning it for a year. Trying to get a repair or replacement is impossible. Trying to deal with the company that's supposed to make repairs is frustrating. They always need to get back to you in 48-72 hours which they never do. I went into Ashley Furniture thinking someone there would help. Ha, they sent an email and I was told they would get back to me in wait for it.....48-72 hours. After doing a search I see many other people are dealing with the same issue.
-
June 2024 by De Goshkey
Awesome! Very knowledgeable, great service
-
June 2024 by Doug McGurn
Wonderful experience … Chris was a great and patient professional salesman - I would refer him and use him again for all our furniture needs. Shannon was wonderful to complete our check out experience as well ❤️!!
-
June 2024 by Robert McGee
I would give negative 5 stars if possible. We dealt with the York, Pa store once before and bought a living room set. We were pleased so we went back when it was time for us to replace our bedroom sets. We needed 3 bedroom sets, one for my wife and I, and one for each of our two kids. We dealt with Chris Stallings. So we chose to deal with him the second time. We purchased $10,000 worth of bed sets. We had to wait 6 weeks for it to be delivered, which I wasn't too happy about, but it is what it is. Then comes the day of delivery, the guys are bringing everything in and, they got our frame set up and the guy informed me there's no box spring or foundation for our bed. We tried calling the store, the lady started Chris was busy and he would call us back. I tried to call to reach a manager, and kept getting a voicemail. Eventually Chris calls back and my wife answered and explained everything. He began saying how he wouldn't sell us their foundations because they cost too much. He usually recommends going to Walmart. Why would somebody buy a $4,000 mattress and put on a Walmart box spring! Regardless, he didn't advise us we needed a foundation one way or the other! We were under the assumption the mattress came with a foundation since it cost so much! Long story short, he takes no responsibility, sold us a bed that's not compatible, and/or without a foundation, the same for our daughter. Her bed needed a box spring and that wasn't mentioned either. We've spent a lot of money there in a short time but I will NEVER GO BACK AFTER THIS! Now I have a bed I can't sleep in until I can get a foundation.
