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December 2023 by Elvin Torres
Love the this Company I really Recommend them
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December 2023 by Tabitha Montijo
Such a pleasant experience from start to finish. I’m a new customer, and needless to say I’m here to stay. When I called for a quote the woman on the phone (I’m sorry I’m bad with names) was nice, helpful, friendly, and informative. She answered all of my questions and was very kind about it.Today I got my delivery, which they got out to me fast, which I am grateful for. The gentleman who delivered to us today inspected my tank and filled it up, he was very nice to my husband who went out to let him into our oil room, and whatnot. He was very knowledgeable, polite, well spoken, and very informative on the whole process.This is a great company, and I’m very happy with my experience and the pricing! Thank you all!
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June 2023 by Mary Delaney
The technician was on time and very polite. He was calm, explaining each step that was required for the requested service. He checked all equipment. He asked of I had any questions. This technician is an asset to the company.
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February 2023 by Denis Zakharov
Worst customer service experience ever. Company Installed a tank with broken gauge for my home, then blamed me for not knowing when it ran out of gas, all so they can charge $190 for emergency delivery. "You should've known." She tells me. Like i did this on purpose to myself in the mid winter. Going for 2nd week without heat because i refused to pay the fee.
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February 2023 by Ron Snyder
Kelly from the office went over and beyond to help and guide us as to what we wanted and needed. A service technician Jim Smith was sent out and installed a new propane line and new tank. John the delivery driver came to fill the tank the very same day. The experience from beginning to end was great! Very friendly staff and welcoming to work with!
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February 2023 by T Lindsley
Where other propane and service providers have failed (I have stories) Suburban has excelled. I’m now a loyal Suburban customer.
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January 2023 by Tony Pulice
Suburban Propane installed our tank and new lines into our house fantastic job.Great guys. The team at the Scranton office answered all of our questions and handled our job with expertise.
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December 2022 by tom orsato
Always responsive, nice folks to deal with.
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December 2022 by Nicole Bustamante
They say the front end people make or break a business, both Kelly and Debbie are outstanding. Les came out to my property promptly when stated for an estimate, Eric came to deliver the tanks and set them up. Stayed until complete which was above and beyond. Bryan also came to fill the tanks when he said and checked my stove and pilot lights. Customer service is NOT DEAD. Thank you so much for having such care and compassion for your customer. I am grateful !
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December 2022 by Laurene Transue
The first time I called they were friendly, professional and forthright. They gave me the price (best out of 4 that I called) and delivered that day!
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October 2022 by Judy Craig
These guys are wonderful! Fast efficient friendly service. And nice people on top of that! Thank you!!
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October 2022 by Amy Lipovsky
Since you asked from my feedback: Unfortunately, I have had to contact customer service a number of time because of Suburban Propane's perplexing business and billing methods. The customer service representatives have always been very polite and always attempted to resolve a specific concern. My most recent customer concerned the price per gallon of a recent delivery and the inconsistency of these prices. I now feel like I have been charged inflated prices for the past ten years.
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October 2022 by Benjamin de Groot
Awful. They are charging me nearly $7 per gallon of propane. I naively believed propane delivery was regulated similar to natural gas utilities in urban areas (ie Philadelphia). Wrong. They’ve been increasing the prices over the last few years and I foolishly wasn’t checking the rates. Lesson learned. I’ll be finding a different provider. Truly the worst kind of predatory pricing.
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October 2022 by ROB HOOP
I had suburban propane install the line and a tank for a portable standby generator. The service was perfect and the price was fair. Very professional and answered any questions I had from the consult through the installation.
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August 2022 by Robert S
Arrived early, professional , completed work quickly.
