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November 2023 by R C
The employees were friendly and helpful. There's a large variety of holiday items and cards to choose from. I've been purchasing my cards for holidays and occasion cards from here for more than 5 years.
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November 2023 by Janine Jakubek
Manager(?) was instantly aggressive and accused me of paying with a counterfeit $100 on a $50+ transaction. She was condescending and told me to go home and get different money. She interrogated me on my membership information and made me provide more information to keep on file incase the bill ended up being fake. I understand being hesitant to take larger bills, especially if you've had counterfeits in the past, and I'm sympathetic to it- I work in retail I get it, but that's not a way to treat a customer. I have no problem leaving more information or having her check my bill but I'm disgusted by the way she spoke to me and the way she went about it. I had no idea that this was an issue at this location but she spoke to me like I was the sole person perpetuating it. Be kinder.Every other employee was patient and helpful.
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January 2023 by Teena Maria
Such a cozy store with so much great gift options.
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January 2023 by Jane Warwick
Everyone is so nice & helpful! I'm especially fond of Jenn!!
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January 2022 by Sandra Rainier
Very friendly staff and beautiful store
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January 2022 by Jake Rethi
Poor customer service and woman was very rude. I purchased candles from the Bensalem store day prior and called to see if they had the same candles. I was told they did but they were a different price. I went to the store and spoke to the woman I spoke to on the phone. I told her I was at the Bensalem store and got candles and I was also at the Allentown store and got them as well for $6.99. She said that Hallmark did not have a store in Bensalem that she was from that area. She then asked me if it was a Normans I said I thought so. She said I was lying to her. She called the Allentown store and said I made that price up. So I just left. Bensalem does have a Norman's Hallmark Shop at 215 Neshaminy Mall Bensalem PA. I could go back and show her my receipt but it is not worth my time to prove that she is wrong. I was willing to show her my online account to see the price and she said that was for online only pricing. Funny how if she actually read what was in my cart. "Pricing is for in store only".
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January 2022 by Mitch Mohl
Nice feel shopping. Attentive staff. Well stocked. My go to place for certain items.
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October 2021 by E Q.
I visited this store for the first time today, after recently moving to the area. The employees were so very helpful and kind, not only to the customers but to each other! I think I've found a new favorite place!!!
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August 2021 by Patty VanDerMiller
Love ❤ this store ?
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August 2021 by Erin Carragher
I just had a terrible phone experience with the sales women suzie (suzanne?) . I was calling to check if a product was in stock and was told I need to come in to store very rudely. I asked if she may check for me as I am on bedrest and can’t run to numerous stores ( hence calling stores to check stock first). She said “don’t see it” and hung up immediately. Being temporarily disabled as really taught me what not to do to people when i go back to work.
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June 2021 by Catherine Malinowski
Went to Hallmark store to purchase gift bags for my grand son's birthday. I can never go in and just grab what I went in for! The displays are so eye-catching that I just have to look and of course, make more purchases!
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May 2021 by CJO
Less items for sale where the registers are would be good you step up and cannot see the salesperson at the register so much stuff all around other than that the store looks nice
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May 2021 by Rick Bladen
Not bad but help isn't there.
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December 2020 by S ACC
I had an excellent experience. First time there...All 3 people working there were very nice...the lady who helped me was exceptional. I wish I would of gotten her name...she helped me with Snoopy items and gave me good information. Really took the time to help me...I will go there again...they also have the greatest selection of Snoopy things, as I am a collector...
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December 2020 by Brenda Gouveia
Friendly and helpful staff, large selection of Christmas cards and gifts.