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September 2022 by Vesma Meznora
Worst bank! My mom uses it not me! They had her driver's license her medicaid card and would not cash her checks without security questions! She is over 90 and English is not her first language next they will be asking for blood! They also closed all locations she could walk to, so they didn't know her!
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June 2021 by Miss Perfec tion
The young man from Wynnewood branch confronted me about a survey of the Wynnewood branch service I took about "a month ago". The associates' confrontation concerning my survey was so intense and defensive, you would've thought I completed the survey just yesterday.?And they couldn't even remember what I submitted in the survey they asked me about.I will post this publicly for any other associate of Citizens Bank that may be in the same boat.1 Being natural and Genuine ensures a pleasant experience for bankers. Pretending to know a person by looking up their personal info is unnecessary.2 Take or leave an opinion, or both. They are subjective And not be disputed. Customer should never been singled out becausetheir experiences at your branch offend you.3 Only ask one time why a person is closingTHEIR account. Bankers owe no one an explanation as to why they're moving THEIR $$$/CHUMP CHANGE.Be happy you got to service them when you could.
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December 2020 by Scott Blais
Great Service and really friendly people!!
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September 2020 by R C.
I have been banking here for years and have found these folks to be the nicest, most "real" bankers I have ever encountered... and totally no problem. They've helped me when I needed help that was a tall ask and just today were completely engaged when I thought I spotted a bank error. Catherine took my number and assured me they'd get to the bottom of it, and sure enough 20 minutes later she called and took ownership for the banks error and fixed without any more effort on my part. Good people.
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May 2020 by Mariah dreams
Always friendly and go out there way to help I love this bank
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September 2019 by Tammy T
Always friendly and go out there way to help I love this bank
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September 2019 by Gifted Art Teacher
Always have the best customer service I never had a bad experience
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September 2019 by Krystal L.
I have been patronizing the Wynnewood Branch, 19b-0068 for some time now. My Mom started patronizing this branch long before me. This Citizens bank has recently undergone renovations. It looks magnificent inside the branch now. This branch has expanded recently. The individual offices are larger. Also the teller stations are people friendly. No more standing on either side. There is an ATM inside the branch where individuals can conduct their transactions after hours for example. Also there is a drive-up window there. The hours there are Monday-Wednesday, 9AM-5PM, Thursday, 9AM-6 PM, Friday, 9AM-6PM, Saturday, 9AM-2PM and on Sunday, the bank is closed. The drive through hours are the same as the regular teller hours. This branch has a parking lot, however many people patronizing other businesses park here. There is a Starbucks nearby and many people park in the Citizens lot instead of parking in the Starbucks lot, because there are other businesses in the shopping center that people patronize such as Republic Bank. The Branch Manager, Mr. Glenn moniters the parking lot to make sure that the people there are Citizens Bank customers. There used to be an ATM outside the branch, but it was taken down when the renovations started. There are also safe deposit boxes available at this branch. The employees: Anton Gobin/Universal Banker, Kathryn Adler, Senior Teller and Erick R. Glenn are magnificent at their individual positions. My family and I are always greeted with a smile and friendly conversation when we arrive. The area of Wynnewood has many well-known businesses across the street as well. There is a Giant, GameStop, Wells Fargo, DSW Warehouse plus other companies. Check out the area - it is well maintained. Good night Yelp Family!!!!
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August 2019 by Krystal Latane
When I need money I come here.
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September 2018 by Rachel Singer
The branch manager will check balances in your account then call you at home to sell you services. Apparently there are corporate calls on Tuesday when they identify which clients have large balances and then target those clients for hard sales. They do this on a regular basis. Had to tell them many times not to call and sell me. They are not investment managers but act like it and try to sell you. Beware. Creepy and allowed per their policy.
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September 2018 by Gavin M.
I've tried to communicate with multiple employees over the phone about closing my account because I live in California not in Pennsylvania anymore. I was told by Kimberly on a recorded phone call that my account would be closed after an issue that we had resolved over the phone a few weeks back. I just received another email telling me that my account is not closed and my Zelle account is still linked to citizens which is preventing me from linking it to my Bank of America account. I've tried to email and got no response so hopefully you guys care about your yelp reviews and will resolve this issue without wasting anymore of my time. Your customer service and your staff is absolutely horrible. I mean that from the bottom of my heart.
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July 2017 by ZONG-YUAN HU
Use Citizens Bank over 10 years. This bank (team) always provide help when I need.
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May 2017 by Derek Rodenbeck
I have never left a 1 star review on anything. I usually feel bad if I leave a 4 star. That being said, I have never experienced such calloused treatment from a business. My girlfriend was preparing to come into the bank and open a business account. She parked and went next door to work on it for a couple of hours so she would not take up an associates time. She came out and the car was towed. Total bill over 200 dollars. This is how customers are treated when you bank with Citizens? And I am supposed to trust this bank with money? How am I supposed to do that? How is a customer supposed to invest into a company that immediately rips them off, makes a mistake, and then does not fix it when given the opportunity? Skip this one friends.
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May 2017 by Derek R.
I have never left a 1 star review on anything. I usually feel bad if I leave a 4 star. That being said, I have never experienced such calloused treatment from a business. My girlfriend was preparing to come into the bank and open a business account. She parked and went next door to work on it for a couple of hours so she would not take up an associates time. She came out and the car was towed. Total bill over 200 dollars. This is how customers are treated when you bank with Citizens? And I am supposed to trust this bank with money? How am I supposed to do that? How is a customer supposed to invest into a company that immediately rips them off, makes a mistake, and then does not fix it when given the opportunity? Skip this one friends. Bank address at 25 Wynnewood Rd, Wynnewood, PA 19096
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July 2016 by Quinn Hovey
Citizens Bank has been my bank for years and I haven't had a bad experience with it so far (knock on wood).