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February 2024 by WXY7 Star
Well since the reviews show many others had the same experience with Springfield that I did a couple years ago, I won't say anything more than either the owner of this place is lying when he says that it's the insurance company's fault or else my insurance company is lying when they say they spoke with Springfield after they didn't show up and that they're running 30 minutes late. I trust my insurance company. The same exact thing again happened when I called my insurance company back after another hour. Springfield never showed up at all. What a joke. Beware.
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February 2024 by PhillyMan
Just dreadful. I arranged for a tow 2 days ahead of time through my insurance company. They never showed up. I called my insurance three times and each time I was told "they say they will arrive within 30 minutes". I received no updates from Springfield Towing. No phone calls, no texts. Nothing. I would advise you to stay far, far away from this company.
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February 2024 by Lindsay M
I wouldn’t even give one star! I’ve waited 3 hours for a tow and they never even showed up. When I called the office they were rude and basically said they aren’t working and were of no assistance. Now 3 hours later I’m starting the process over and looking for another tow company. DO NOT WASTE YOUR TIME, DO NOT GO THROUGH THIS COMPANY!
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December 2023 by Salim Simon
The towing process was simple and seamless! From calling to book the tow to the driver showing up 10 minutes earlier than expected. I appreciate the prompt and professional service. I would definitely recommend Springfield Towing to friends and family. Thanks again!
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December 2023 by Melissa Dashields
I went through my insurance for a tow. I scheduled the tow service online. The driver arrived early which was fine. He communicated with me via text before he arrived, when he arrived and when he delivered my car to the dealership. He jumped my car when he got to my house and loaded it onto the flatbed. I didn’t get the driver’s name but he did a great job towing my car and keeping me updated throughout the process.
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December 2023 by Morris Thomas
Efficient and prompt service!
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October 2023 by Tashi Diwatsang
I’m sure the driver doesn’t cares about the company at all!!Service: Car towing
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December 2022 by YASIN DANIEL GULDU
Awesome company , i am so happy with them . They showed up quick and get the job done at a reasonable price . Driver is very friendly and nice person . I would definitely recommend themService: Car towing
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October 2022 by Ian Benson
They never even showed up they gave me attitude and told me to pay for a driver to come pick me up I waited two and a half hours before I cancelled after I was told it was gonna be 60 mins
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October 2022 by Game of 0hms
Showed up within 10 minutes and had us on our way in 5. Would recommend to anyone in need of roadside assistance.Service: Battery service
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September 2022 by Kyra
Had a flat and called my insurance, they sent this towing company out, and advised a tow would come in 1 and half to 2 hrs. 2 hrs passed so I called and calmly explained what happened. They were nice to me on the phone and advised someone would be out in 30 minutes and they came 30 minutes later and got my car with no problem. Felt respected as a black woman and would use them again if I had to.Service: Car towing
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July 2022 by Deleah Burrell
Guy who answers the phone is super rude and doesn’t respect women. He yelled at me on the phone and openly let me know that he ignored phone calls of mine. Driver was nice but I wouldn’t recommend this to anybody needing a good and quick tow.No this is the correct company you guys don’t know how to just accept and change. Stop arguing and do better. SPRINGFIELD TOWING AND RECOVERY SUCKSSSSS!!!!Service: Car towing
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July 2022 by Adrianna Pinzon
Driver asked for $100 cash to give my car back. When i said i didn't have cash he said he takes visa but didn't have a card reader, just wanted me to give him my credit card information. Shady. Tried to call the company, no answer, and full voicemail.
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June 2022 by Lee From Norf
They are absolutely terrible. They take forever to get there and the guy answering the phone cussed me out. They are not a great towing company if you need your car towed safely, respectfully and in a timely manner. Very unprofessional, driver cussed and yelled . He also threatened my life and I’m filing a police reportService: Car towing
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June 2022 by Will Henderson
Just dropped my toolbox in front of me then told me he’s not paying for my box