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July 2024 by Brontianna Thompkins
Just walked out of this location and Ryan was a big and awesome help! my nana’s phone is an android and I’m a Apple user usually I can navigate thru apps and help thru her issues but this one stumped me. Thanks a lot to Ryan for taking the time out to look thru her device and save the day ?
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July 2024 by BigDream 215
Dont come to this store. Its a fat bad breathe guy here named marvin who has bad customer service. he is ignorant & judgemental… idk how he isnt fired by now… He also had bad oder
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June 2024 by V. Graves
Went here to return equipment that was delivered to me erroneously. Before I even got to the door a man runs out and tells me they don’t take equipment returns. I say fine which store does and he mumbles something after asking him two additional times for a store address he gives me something in an area I am unfamiliar with. When I ask where is that he smiles and shakes his head as if he doesn’t know. Want to know why he doesn’t know? According to their website it’s not the address of a Verizon store. Such bad customer service and awful business practice.
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June 2024 by WILLIE MOSLEY
The employees were very helpful
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April 2024 by Jaleel Jr
If u come here please don’t go to the chubby guy named marvin… he is unprofessional & ignorant… he has bad customer service please advoid this guy he’s the worst & his breathe stinks
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February 2024 by Nadirah Williams
Came here a few times, each time it seems to be a headache and stressful to upgrade phones.
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February 2024 by Lolli
My dad and brother came here after getting turned away from the Willow Grove store because the lazy employees there lied and told them whatever they could to get them out of the store. Travon at this Cheltenham store helped them out and told them the truth. We appreciate the good service and honesty.
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February 2024 by Reed Ceniviva
Marvin has been a huge help both time's I've come in for an upgrade. Despite the process always taking a bit of time he's always been kind and personable and is the reason I will continue to return to this location
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December 2023 by Shirley Champ
Hard for me to locate.
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August 2023 by B MW
You want to be treated like TRASH? Please go there! Business customer too. Get the cold shoulder. Don’t act like you’re doing me a favor by answering questions. Canceling my 2 business accounts with Verizon today.
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August 2023 by Felicia Ashley
Very very very unsatisfied with the service I received
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August 2023 by Robert Whiteside
Very professional and plenty of knowledge to share
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July 2023 by Samana Nemo
The store manager Travon was very helpful he answered all our questions. He stayed 2 hours past closing to get everything taken care of for us and did not make us feel rushed or hurried. The transferring from one phone to a new upgrade was a very pleasant experience.
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March 2023 by Gina Austin
Went to this store there was a sign on the door "went to lunch be back soon"I waited in my car until they returnedI went into the store and was met by the most unwelcoming young lady who needs customer service trainingShe was rude and I didn't want to return the energy so I left
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February 2023 by Kim Pharr
I went to this retail store to have my turned on. Julia was very patient with me. There were some activation issues but Julia worked with me, called Verizon and followed through until my phone was functioning properly. So nice to have great service.
