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June 2024 by Leonel Carranza
FINALLY I GOT YO SPEAK YO THE DOCTOR AND HE WAS PROFESIONAL AND HELPFULL,I YHINK WAS THEIR OFFICE GIRLS NOT COMUNICATING RIGHT WITH CUSTOMER ALWAYS TELLING PEOPLE THAT THE DOCTOR WI CALL YOU BY 7 PM,WHENBON REALITU YHEY SHOULD SAY THE DOCTOR WILL CALL UOU TODAY WONT MATTER HOW LATE HE IS,BUT HE WILL CALL UOU DONT WORRY IF UOU DONT HEAR FROM HIM RIGHT AWAY BUT HE WILL CALL YOU BEFORE HE GOES HOME, THAT WAY MY TIME WONT GET WAISTED OR THE DOCTOR TIME AND I DONT WORRY IF IT IS 7 OCLOCK AND I HAVE NOT HEAR FROM THE VET YET,BUT WHEM YOU TELL ME THE DOCTOR WILL CALL ME BY 6 AND IT is 7 pm and I didn't hear from the doctor you start to get fustrated
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May 2024 by Justin Campbell
Fantastic Docs and staff! Shout out to Dr Olson. Really genuine folks at this practice.
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November 2023 by Edgar R.
Been taking our dog to this vet for yearsssss. So we took our cat in because she's been throwing up and having issues. We got a new vet who who was terrible. Told us our cat needed surgery immediately and gave us an amount we couldn't afford so we asked what our options were and he continued making us feel as though he was giving a sales pitch. We asked what our other options are, just like everyone would do, and just like humans do when going to the hospital. He continued to give us the sales pitch and we inquired about putting her down and he noted, in a smart tone, "this is why we get our cat spade." Making us feel even more guilty and as if it was our fault and made us feel more deeply it was our fault AND THENNNN continued to give us a sales pitch. We won't be going back here and will be making sure no one else we know does.
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March 2023 by Will W.
I would never consider taking any of my pets anywhere else. Even feral cats if need be. My 12 year old dog Handsome developed an ulcer on his left eye. The vet tried everything they could to save the eye but it kept getting worse. We finally had to remove the eye. While he was recovering from the eye surgery he somehow swallowed a handful of change. We ended up having to have a penny surgically removed from his stomach lining. Then his right eye became infected. I was devastated, I was going to help my loving companion across the rainbow bridge because I didn't think he could have a good life as a blind dog at his advanced age. The vet, sorry I'm not good with names, talked me out of that so we went ahead and had Handsome's second eye removed. A couple of months later Handsome developed a really bad cough. So bad that we took him to the Emergency Pet Hospital in Lancaster. They told us that Handsome has pneumonia and that he had cancer. The wanted to put him to sleep. They put 7 other pets down during the time we were there. I think that's all they do there. I will NEVER take any animal there again ! I told them no and brought Handsome home. The Vets at Animal Hospital at Willow Street saw Handsome as an emergency basis on Monday morning. Handsome did not have pneumonia and Handsome does not have cancer. The other vet wanted to murder my dog for no reason !!! Handsome is now being treated for Congestive Heart Failure, which was the real problem, with medication and is doing just fine. Handsome will be turning 15 years old in a couple of weeks. Through all of this Handsome LOVES all of the staff here. Especially Emily. Handsome gets excited when we tell him he is going to see "his doctors". We take him out of our van when we get there and he walks across the parking lot and right in the door wagging his tail the entire time. Yes, he does very well being blind. It's freaky, sometimes we swear he can still see........ We also have cats we bring here. I had a Feral Cat come in the house. I called to make an appointment but could not catch the cat. I called and apologized the day of the appointment and rescheduled. I had to cancel the second appointment also because I could not catch the super intelligent wild cat. That cat is finally a pet now and I can get her into the pet carrier. The staff was completely understanding about the cancellations and I'll be bringing "Slinky" in real soon to be checked over. I could go on and on and on about how great Animal Hospital of Willow Street is. I recommend them to everyone who asks. Will & Cindy W. & Handsome, Zippy, Zappy and Slinky
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August 2022 by Helen “Annie” Champagne
Amazing place and people.
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May 2022 by Renee Lynn
Staff is very caring and my furbaby loves Dr Young
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May 2022 by Joe C.
I firmly believe this vet office killed my dog by performing unnecessary surgery. Dr. Olson flunked his state boards and then lied about it. Vet this vet first. Then RUN.
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December 2021 by Angie Horne
our dog almost died and they tried blaming it on me but they didn’t give us proper treatment or instructions. Definitely do not recommend!!!
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October 2021 by Harley Rineer
Super lovely and kind staff. Karen the groomer is AMAZING.
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July 2021 by Steffi Adsitt
Had to put my cat down the staff was getting caring and helpful with everything and explained everything to me with what was going to happen and even told me that I did a great job caring for her to make it to 15 years old
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May 2020 by Vic Jenks
They care ! I believe they have great staff . They were very kind and helpful when other Vets. in the Lancaster County area said “not now!” I miss Dr. Dave there however I am very satisfied with their concern for Crystal.
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December 2019 by Samantha Harsh
They cared for my Sparky up until his last moments. The staff there truly care about the animals and go above and beyond. They planted a tree in memory of him and also sent us a pawprint of his after he passed.
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November 2019 by Tori Shank
I will forever be grateful to the doctors and staff at the Animal Hospital of Willow Street. Their care and compassion is simply unmatched.
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June 2019 by Ally B.
We have been taking our pets to the Animal Hospital of Willow Street for almost 20 years. Both Dr. Olsen and Dr. Young are very compassionate and professional. They have even shown great compassion when our kids' guinea pigs have been under the weather. We often joke at our house that we wish our people doctors gave us the attention our pets get at this veterinarian office! Dr. Young provided excellent care when repairing our dog's two ACL repairs (different legs). He had full function and was pain free until he became old and arthritic. We have another dog who is a rescue dog and is a bit of a scaredey cat. The staff is very kind and gentle with her and have worked with us to help her become more self assured. Both vets have been very thorough in the care they provide so it's a bonus to our family that they do so at such a reasonable price. I have recommended this practice to many friends.
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May 2019 by Robin Enedy
We love Willow Street Animal Hospital. They kindly accepted our puppy for boarding when I had to be hospitalized. Dr. Olson even called me to update me on Rosie's exam and shots that she received while there and assured me she was doing great several times during her stay. The entire staff took such good care of Rosie and she was quite happy there because she got spoiled a bit. :) She loves going back for appointments and seeing them all. That says it all! Everybody there really cares about your pet and it's health. We highly recommend them.
