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January 2023 by Janeen Findley
My account was hacked, and my ATM card was shut down. I love that PNC is on top of unauthorized transactions. The next day I had to go to the brand to get a new one. This is a very business branch. Marrissa was excellent, prompt and professional about the process. I needed to get this done early and quick because Im on google meetings all day.
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November 2022 by Betsy Clark
I went thru drive-in window n there was a line. However the teller was very polite n efficient.
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November 2022 by Jimmy Dostal
Waited on hold three times, just silence then disconnected after 5 minutes.
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June 2022 by Paul Mortensen
Outstanding customer service from the tellers, they'll always do everything in their power to help you, Especially Chris.
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March 2022 by Long Dawn
Lea was very knowledgeable and very calmingCould not find deposit slip and she made for a very easy transactionThank you Lea
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June 2021 by Laura Reynolds
I just had to write a review after seeing some of the others. My husband and I have been with PNC Bank for 6 years now. We have his business account and our personal accounts with PNC. They have always offered exceptional service to us as a larger company and the Willow Street branch has always been great as well. We have never had any issues, everyone is always friendly and accommodating. We plan to use the Willow Street Branch for years to come!
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December 2020 by Kris Knarr
Been with PNC for a few years, one of the worst banks. PNC somehow always finds a way to get your money. Always finding reasons to overdraft yout account even when you have overdraft protection. Also really good at leaving purchases to be pending in your account for days to help confuse you so you think you have funds available and within a few hours boom you overdrawn. Do yourself a favor and save yourself some money choose another bank.
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August 2020 by K Go
Let’s just say that I asked them to do a simple bank procedure and after 5 months it’s still not done.
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May 2019 by Vicki Kitch
The HANDICAP RAMP IS IN DIRE NEED OF REPAIR, almost upset wheelchair!!!
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November 2018 by Alicia DeLeon
No bathroom for customers? All the years I've been banking with them at other branches and customers are treated very well... water, coffee, restrooms... I have a uti and had knee surgery and was told to walk over to the grocery store when I was supposed to be in a meeting with a bank manager... what if a child is about to have an accident?
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August 2018 by jayne carlson
lines go out the door..walk in for help, you can stand there quite a while ....while all these 'managers' are at their desk and see you standing there.......shopping for a new bank!
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December 2013 by Kristin Deubler
Great staff! Quick and friendly service!!
