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June 2024 by Paul Zook
Just have not had a great experience here yet. Wanted to get blades sharpened. They send them out so it didn’t work for my time frame. Staff seemed to busy to help. Don’t plan to go back. I can go to a box store if I want to deal with people to busy to help. Pretty big place with a bunch of stuff so it must work for some people.
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May 2024 by Patty Banzhof
EM Herr Ace willow street always has everything we need for small home projects, saves us time & money instead of traveling 30-45 minutes to Lowes or hime depot. Plus with em Herr just a couple min away, it eliminates having to deal with the heavy traffic through lancaster just to get to Lowes. They have a HUGE selection of Yeti brand products! Excellent display of battery operated lawn equipment and well stocked with cordless power tools of every kind. I love their displays of patio furniture, they're absolutely beautiful. Plus they're well stocked with name brand outdoor pizza ovens! The staff here are friendly and helpful.
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May 2024 by Ms. G.
Never call you back. Takes them at least 2 months or more to go over a snowblower. When they dropped it off they didn't even talk to my son and give him the bill. Even though they had to have heard the lawnmower running. Took 2 months to do a warranty problem for a leaf blower. Took 2 months to do a seasonal check up on a lawnmower that we had bought with them. When we bought the lawnmower online from them we had to call them. We didn't hear from them. They said they couldn't find our order!
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April 2024 by Melissa
Friendly People clean store
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March 2024 by Janelle S
Went to this location a few days ago in search of a breaker for my electrical panel box. A nice associate was helping me confirm I was purchasing the correct one. Another associate named Tony was listening to the conversation from another isle then proceeded to interject himself into the conversation. Tony was very degrading in his comments to me. I believe because I’m a woman. He Insisted I shouldn’t buy a double 60 breaker without changing the size of the wire in the panel box. Which is a true statement. I let Tony know, I have the correct size wire inside the box. An 8/2. He became upset he couldn’t sell me a expensive wire I didn’t need. So he started repeating, I was going to burn my house down if I purchased the double 60 breaker. I felt very pressured so I purchased the double 40 breaker instead. Once I returned home and confirmed the wire size with a family member, who is an electrician. He confirmed I have the correct wire and should have purchased the double 60 breaker.I returned to the store a few hours later to purchase the double 60 breaker. Once I got to the checkout counter, there was Tony adjusting a shelf close by. Once he noticed it was me from earlier that day, he began to say negative comments about me behind my back to a female colleague. I know this because the female employee kept saying, “Tony be nice, Tony be nice”! Looking directly at me. At this time there were no other customers around.I will be avoiding this location from now on. The treatment of customers is very disrespectful and uncalled for. I don’t know what type of customer service training Tony received or if he received any but he needs to be retrained. In this day in age, I shouldn’t have to experience this kind of nasty behavior from any employee. This location is horrible. Never again! I will not expose myself to this type of treatment.
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March 2024 by Yoandris Romero
The worst center I have ever gone to buy and they are so racist. these Americans I bought a damaged piece. And they never wanted to take it back. To give me money. What a bad store
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February 2024 by Charles Maurer
Nice hardware store.
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January 2024 by Tyler Butanis
Awesome store. Literally anything you could imagine on the shelves.
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January 2024 by Dennis Regitz
This is a really nice and helpful place for your hardware needs. Very competitive with the big box stores on price and inventory. However, the service is consistently superior.
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January 2024 by david reed
Good hardware store has everything you need. All employees are very helpful and know what they are talking about.
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December 2023 by darlene
Different departments. I liked the Xmas area. Nice cashiers.
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October 2023 by Bret Weber
Great local hardware store, has everything you'd need, and then some...
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September 2023 by Josh Klingseisen
Great customer service. They've literally got you covered with your hardware needs and small repair shop too! In the area or passing by, if you don't stop by you're missing out. Grew up with the family that owns it and they couldn't be more genuine. Hope it's around for years to come.
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September 2023 by kenny roberts
Just stopped in to pick up a couple things I needed for work and they have what I needed. Great local hardware store. Stop was very friendly and helpful.
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September 2023 by Rob Vest
Clean, well organized store. Friendly staff. Found what I was looking for. Little bit of this, a little bit of that. Plenty of parking. The store is in an odd area, and that's just my opinion.
