-
November 2023 by Toni C.
I went to Sam's club last weekend the day before thanksgiving with my grandmother and when we went there looking for the apple pie they said that it would take 4 hours to bake all we saw was pumpkin pie and sweet potato pies. This store used to be our favorite go to store to shop because they had everything we needed. I mean when we go to BJ's there are always plenty of apple pies there no problem. I want the people who work at Sam's club to make sure that they have baked plenty of apple pies because it's everyone's favorite during the holidays they are trying to persuade everyone to buy pumpkin pie and not everyone likes it. I am going to rate them a 1 star. I found it completely unacceptable that they didn't have enough apple pies.
-
September 2023 by Carole R.
So disappointed in Sam's Club cake decorating. I'm embarrassed to serve this at my father's 94th birthday party. C'mon Sam's Club, yes your cakes a less expensive but this is really not acceptable Wish I could leave no stars!
-
July 2023 by Dave Miller
Purchased meats from here doing curbside pickup and not only did it take over 20 mins after checking in for my order to come out but upon getting home to re-wrap everything the meat smelt like the worst thing you could image it was so rotten! I don’t think when the pulled my orders they were properly stored but they refund and tell me throw away and they only refund the per pound price as a single item instead of refund per pound which I paid for! So they owe me I’ve called to talk to a manager never get one I also tried to contact on Facebook with no luck. Here’s to hoping they correct this!
-
May 2023 by Mike C.
Pro's: You can get the best deal on gasoline for your car at Sam's club. Typically twenty cents cheaper than any random fill up spot. Another very recent discovery, if you download the scan and go app you get special deals on some merchandise that is not offered when you check out at the register. To reiterate, you the customer scan all the items in your cart, you pay for it on your app, and you do not have to go through the long check out lines. Con's: Parking lot is a freaking zoo. Always. I haven't read through most of the reviews here on Yelp for Sam's Club, but why are most people giving it a two? Many are complaining about customer service. What kind of freaking service are you looking for? If it goes further then what aisle is xyz product in you should maybe check yourself. You are at a deep discount store not a country club.As always people SYOY!!!
-
April 2023 by Kayla M.
Got food poisoning from their rotisserie chicken this past week 4/3/23. They have changer their rotisserie machines and I'm not sure if that's why. Avoid eating them!
-
April 2023 by Rich P.
Went to get tire plugged, usually takes way to long. This morning at 8 I was told he is the only one there and not allowed to plug tire unless 2 people there and the 2nd guy comes at 9:30. Totally idiotic, if he can't do anything for hour and a half whybis he there?
-
February 2023 by Dylan F.
The variety is to big that's a problem because it is way more expensive so if your going to make something big than make it cheaper but Costco has a good variety and really cheap this place is really big so there are good and bad things about that don't let go of your kid and also there is more things to buy
-
August 2022 by Sabrina Bm
I purchased a bag of bacon bits on July 31, 2022 . I opened the bag on August 1, 2022 to find a bag of molded bacon bits. I reached out to Sams Corporate office and i am still waiting for a response.
-
July 2022 by Rob L.
Been out all day to different locations that sell Group 78 car batteries.Everyone that was tested with my or their tester all showed results that said the battery need be replaced.When we went to Sams Club to check out their Duracell brand batteries , took in my $300 tester, NO one was in the department until AFTER we had already tested 2 of their batteries on the shelf and they were showing in TOTAL FAILURE, when an associate came up and said "we cannot test the batteries".We said fine, find us a good battery. So this wimp picked up of one of the batteries we just tested and we tried to stop him as it already failed the test, and he should take another off the shelf. HE IGNORED US and took this already tested battery to the garage area. All this WIMP did was call the store manager or "acting" store manager to come over. Well this manager couldn't believe that HIS batteries were failing SO we did another test in front of him, hiding nothing, to see first hand and showed him the results in the window that I also was able to PRINT OUT and left it with him. He no longer was interested in helping us out.Fine, we will take our money elsewhere.
-
November 2021 by Rebecca B.
To the miserable human behind the counter at the pharmacy today.. Take a lesson in kindness and professionalism. My husband took my son in for a vaccine. Unbeknownst to us another pharmacy preauthorized this because I had made an appt elsewhere a week ago but had to cancel because my son was sick. So we couldn't get the shot because of that. Not their fault of course. But don't tell my husband in order to fix the problem that his wife needs to stop scheduling and cancelling appointments elsewhere and this won't happen. Get another job if you can't be nice to people. We won't be going back there for any pharmacy services.
-
September 2021 by Tracie B.
I sat in line for 20 minutes to get gas, only to find out my membership expired yesterday. Therefore I was unable to get gas. I then went in the store and stood in the customer service line only for the agent to walk away with no explanation. I then sought out a manager to assist me I found a very nice young lady who tried to assist me. At the same time we were approached by a gentleman named Nelson, who says he the store manager. He was rude and dismissive to say the least. Basically he tried to make it my issue because the company does not send out notifications to anyone who is not on their auto-renewal which makes no sense at all. I was then told to call corporate if I have anything else to say! Wow!
-
July 2021 by Sanford L.
The one in Willow Grove is a dump I have nothing nothing is anywhere where it should be nobody knows where anything is wasn't for the fact that I live in Florida I would never renew my membership never do you want to see good Sams clubs do you have to go to Florida southwest Florida between Naples and Tampa Bay paradise
-
June 2021 by Sue B.
I have been a member for years. However today I went early to shop and I was informed that I couldn't enter until 10 am because I wasn't a plus member. I paid 45 for my membership and I do understand that plus members get a special discount. However I couldn't shop. I don't have the extra money to pay for a plus membership. This policy is very unfair I think I'll join Bj it's a lower membership fee and I want feel rejected due to not being a plus member.
-
March 2021 by Floyd Overstreet
reasonable gas prices daily
-
January 2021 by Tre F.
Ever had root canal??? More enjoyable than dealing with this store. Like, I'm thoroughly convinced the employees are trying to have the store closed. Maybe, they will receive some special severance package, because they hate customers. I get it, we are an inconvenience to the staff. We should be more thoughtful and not bother them by making purchases or anything.
