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March 2023 by steven lawrence
They doubled the insurance quote with add on supplementsThey just should have said that they can't repair the carI wasted over a month with the car in their shop and then had to get it moved
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February 2023 by Phil Burlingame
Great Collision center. Had me taken care of the entire time, resolved issues between the insurance company and kept me up to date on timeline. Will be using them again.
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January 2023 by Angela Monroe
So I had a hit and run and look at reviews took it to John f Kennedy collision center in Willow grove pa and they did an excellent job . Also they cleaned my vehicle found 20.00 and left in my suv also had it back to me in about 8 days . Jaime , Brooke and Mike and the whole service collision team my hats is off to you guys ! I had an amazing experience from dropping it off they getting rental for me etc great experience when you are already stressed. ??????
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December 2022 by Diana Frunzi
I needed to get an estimate on my Honda Civic. I first went to a collision shop in Horsham.They would not even let me in without an appointment. I then went to John Kennedy Collision in Willow Grove. Boy, what a difference! I was taken care of immediately. Armando, the manager, explained what needed to be done, gave me an estimate and ordered the necessary parts. Such a great place, from Brooke the receptionist to Armando! The customer service and communication was outstanding! I highly recommend John Kenndy Collision in Willow Grove.Service: Body & Trim
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September 2022 by Betsy Michel
I took my car here after an accident since it was recommended by my insurance company. They did an excellent job with everything from the front desk, to the person who handled my case, to the actual work on my car. I'm very happy and would definitely take my car here again!Services: Body & Trim
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March 2022 by Romell
Overall good job. I didn't get much communication on progress throughout the process but the staff were receptive to my calls and any inquiries. The best part was that they vacuumed and cleaned the car upon return and gave a thorough report prior to picking up the vehicle.
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March 2022 by Revamped Rebel
Quality and timely service, though I still have yet to go back as there were some interior panels left loose after the repairs. Other than that I have no complaints.
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March 2022 by Boago Ruiter
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February 2022 by Dana Gallagher
My only reason for 2 stars is because the front desk woman was extremely rude! She was talking over me and completely disregarded my situation. As soon as I asked her why she was being rude to me she persisted to tell me she wasn’t being rude instead of apologizing. She had an attitude from the second I answered the phone. Instead of helping me resolve my issue she basically just told me I needed to reschedule and there was no possible option. I had to ask to speak with the adjuster she didn’t even offer to connect me and seemed annoyed when I asked. Luckily, Jamie the adjuster got on the phone and handled the situation perfectly. I will be making a complaint about the front desk girl to the manager when I go in later. I work in customer service so I really try not to make complaints bc I know everyone has bad days or moments but this was ridiculous and I hope management takes action as the front desk woman is a the first impression for this location. Mind you I had a tragedy in my family which caused me to need to attend to an important matter and so I dropped my car off the night before my appointment (I talked to my insurance company who told me this would be completely fine!!!) and this lady completely disregarded me.
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January 2022 by Jillian B.
I don't know where to begin but I would like to start by thanking them for doing such an Amazing job on my car! My car was in an accident dec10!!! They had the car since 1/6/22.... Scott handled everything, he had great communication with my dad! Brooke the receptionist was very polite and sweet ;) I also met the boss Armando, we conversed while I was waiting for my car! That day I learned a lot, he was very helpful and very genuine.... They did such an Amazing job on my car and I just wanna thank there team! Thank you for taking all precautions and fixing my car! It looks beautiful, brand new, can't even tell it was in an accident! I am so glad to have my car back!!
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December 2021 by Stephanie H
We had a great experience here! They were quick with the repair and were super professional and helpful! Sara was great! They also detailed and washed my whole car! Highly recommend this place for any repair on your car!Services: Body & Trim
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October 2021 by Nick G.
Did a great job repairing my car that sustained damage to the front passenger side. Communication between John Kennedy and my insurance carrier was consistent and the timeliness in which my car was repaired was excellent considering the amount of damage. Not fun getting in an accident but glad everything turned out favorably in the end.
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October 2021 by Edmonson Jr. Edmonson
I have delt with Collision center manager, Armando Lopes on two separate claims.He has done everything possible to help me get everything going. He took photos sending all information to my insurance which was a great help, allowing the claims to go through faster along with estimation of repairs.Advised me not to start rental until parts have arrived, because of special orders.I would suggest anyone needing vehicle repair to use John kennedy collison center of Willow grove, Pa.
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September 2021 by Debbi Lewis DiGiacomo Arnone
They were very professional and explained the insurance procedure very thoroughly. Scott greeted me professionally and my car was actually done earlier than anticipated.
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August 2021 by Eilena Mercier-Ehmann
I went to this center as it was on my list of centers per my insurance company. Let me say that the lady at the front desk is extremely nice as well as my adjuster no issues.After receiving my car, I didn't drive it for a few days because I have a work van I rented. Went to use my windshield wipers and they didn't work properly. I called and spoke with a different lady and she asked me to bring it in. She was very nice as well.Upon arriving, I was given to the manager Michael Zabeski and he stated my car had codes. I let him know that's been that way. It does not affect my wipers. They he gets this smug and condescending attitude with me as if I didn't know how to use my own windshield wipers. I've had the car for 7 years! I tried to remain calm, but he kept up the attitude. I then had him get out of my car and I was going to pull off. I instead, went back in to talk to someone else and he said he was it. I told him it was unacceptable for this to happen and he even offered to give me his card as if there were to be no repercussions to his actions. Do not go here!I will keep calling the director until he calls me back.**Editing to add. Spoke with the director (Victor) and you can tell why he is a director. He spoke to me without the smugness and listened to what I was saying. He suggested I bring my vehicle to the location he worked out of and immediately he realized the mistake and had it fixed in a matter of 15 minutes or so. That's all I asked for initially and not be dismissed as if I did not know how to operate my own windshield wipers when I have had the car for 7 years. For a manager of the Willow Grove location to not realize how to operate a windshield wiper control in a car would leave me as an employee scratching my head as to how they became a manager in the first place and you deal with cars. Also his lack of people skills could use some assistance.Service: Body & Trim
