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August 2024 by Michael Sowa
Fantastic experience at Francesca’s! Thanks to Sophia for some exceptional service! She was welcoming, knowledgeable, and helped me find exactly what I was looking for. The store's selection was quite nice, and Sophia took the time to connect with me as a guest and made my visit truly enjoyable. Will definitely be returning; in a mall filled with large, often impersonal, retail stores, Francesca’s provided a refreshing shopping experience.
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August 2024 by Kay W
Sophia Nasty sale associate - purchase bag on 17th only took off tag off never took sticker off inside that I did not even see , never made it out door bag had snagged my dress up in back.
Took back to store on 7/23 . Her attitude, I asked what was return policy, was told can’t accept if tag off or used well nothing wrong with bag, Use never used. Girl had attitude from moment I said I had a return. Told me, She had no control over the product.. well don’t sell junk!! And ask people to pay 50.00 for your junk!! The bag was shaggy and the straw was catching my dress, it was cheap made. Fact my dress was still in part of bag!!! When transaction was done, had nerve to say to me your WELCOME, as if she did something for me! My question Sophia what did you do? You gave me my money back for your poor product, as you should!! Have a better attitude when the customer comes into your store and learn what customer service is!! Also, do product control of your merchandise, what a poor excuse !! Or close your store!!
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August 2024 by Lidia Berbache
I wish there was a 0 star for the people that worked there as many people that’s said fair the Asian girls they was right she’s so rude 0 respect 0 service for a store like this please bring happy people to work here with a better skills know how treat people specially kids don’t go there again
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June 2024 by Jasmine Scott
Horrible customer service, waited in line for 10 minutes to do a return and associates/manager just ignored me.
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February 2024 by M V
This store was unable to process a return order of $120. They were unable to record this return in their system and then said there’s nothing they can do on their end except email customer service my purchase history which for their convenience surprisingly doesn’t have the return record. ABSOLUTELY RIDICULOUS. Their system is unable to process a return. I asked them to check their cctv, apparently they don’t have cameras in store. They were so defensive and ultimately saying I never came into return. They didn’t even offer to investigate on their end with their staff. This store is unable to resolve customer concerns, be responsible for issues they created, hold their staff accountable, and investigate this issue within their processes. How does a 120 DOLLAR return go missing???? I’m never shopping here again. Sophia and another lady whose name I didn’t get were absolutely rude. They didn’t apologize once for their store’s lack of professionalism and secure processes with their system and staff.
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December 2023 by alexa straface
PLEASE fire the asian girl with the dark hair who worked 12/23. she is so rude and snotty and couldn’t even respond to a question without rolling her eyes. disgusting customer service. simply don’t have a customer service job if ur gonna act like that ?
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September 2023 by Betsy Jelen
It was fun there
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June 2023 by Nicholas Colon
Sophia had great customer service skills and treated us so kind! Store was very clean and organized! I was greeted felt like part of the Francesca’s family! Amazing experience!
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June 2023 by Amore Archer
Sophia was absolutely amazing, outstanding customer service very clean and organized!!!!!!! I will recommend to all my friends and family , we love it here !!
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June 2023 by Marques Wilder
Sophia and coco was amazing
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August 2022 by Monique Hing
The girls that work in this store are very snobby and sarcastic. Customer service has to change. Very unprofessional.
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May 2022 by Meryl Pullen
Really cute merchandise. Well stocked. A little pricey but decent sale.
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February 2022 by Melissia Baker
It looks really cute but the selections are very limited to smaller petite sizes. Jewelry is overpriced but shiny. Basically, all that glitters isn't gold.
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January 2022 by lyn
deals were okay. clothing is very different from trends
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January 2022 by Joyce McKeough
Shopped for my daughter-in-law for Christmas. Small place but loaded with all things for the young at heart. ❤
