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January 2024 by Steph Cornell
I have three words to say about Koppy's Propane's service techs: they are perfect. Jim let me know exactly where my leak was occurring, fixed it in about an hour (!), all while having to deal with 12 degree weather and going up and down a huge flight of stairs repeatedly. Friendly. Knowledgeable as could possibly be. Straightforward. This man is a trooper.He was professional, extremely kind and courteous towards the fact that I was working / in and out of meetings, EXTREMELY punctual. I was told "Between 1:45 PM and 2:00 PM." He got here *right* at 1:45. Jim is a 5 star technician. Kind, respectful, absolutely wonderful. Giving a shoutout to Olivia, Kristin, and I believe her name was Holly from the office as well. They were all extremely kind and prompt. The tech that came out a month ago (Jason..? I think?) was equally as lovely as Jim.You can't manufacture trust - I have never felt more perfectly taken care of than with Koppy's. Thank you <3
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January 2024 by Michael Saleeba
Repairman Jim F. was here today to repair my gas fireplace. He was very knowledgeable and knew exactly what needed to be done. He educated me on ways to maintain the fireplace in order to prevent future problems. It was really nice to have a repairman come to the house that actually knew what to do! Thank you Koppy's for sending us Jim F!!!
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January 2024 by JoAnne Leinenbach
Jim F serviced the propane burner on December 21st. He found the leak quickly and fixed it. He explained everything and then proceeded to clean the unit when he could have just stopped there. I haven't seen customer service like that in a long time. Such a thorough, dedicated employee. 5 stars!
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January 2024 by Ralph Yoder
They installed propane logs in my fireplace and did a excellent job
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January 2024 by Thorsagersrt
My propane heater in the garage was not running right. I called Koppy's and they quickly sent out a service tech. Jim F. called ahead and told me what time he would be at my garage. He was friendly and professional. He had my heater fixed fast. I highly recommend Koppy's for all your propane needs.
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January 2024 by Terry Reinert
4 years later Jim f serviced our gas log set again and did an awesome job and was very informative copies has been very good to deal with since I've been with them. ?????
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December 2023 by Elizabeth
My name is Elizabeth, Jim F. worked at my house and he did a very good, very efficient job here. He was polite, courteous, very professional and I would recommend him to anyone.
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December 2023 by Bill Lett
Service performed by Jim F was superb. He was prompt, professional and efficient.
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December 2023 by Cory Burke
Horrible company to be a costumer to. The communication skills there secarty has is horrible. They do not allow fill up if you ow a small balance and if the weather is below 20 degrees.there drivers also have horrible hook up experience as i had a fill up come and they never tighten my regulator back it al leaked out into my house and i lost 120 gallons and was still told i had to pay at least 100 dollars. If anyone is looking for a great RELIABLE PROPANE COMPANY please look into americpropane.. they don't require you to lease or rent a tank. It's the best company around.
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November 2023 by Allison Knutzon
Jim F. came and cleaned our propane fireplace and taught me how to use it. Everything was cleaned up meticulously before he left, and he was courteous and professional. Great experience!
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November 2023 by carol armon
What wonderful service, Paul and his helper did a super great job, and I am so thankful they came and moved my tank. Awesome co. to have as my propane dealer.
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November 2023 by Jill
Just had service done on my fireplace heater...Jim F. did a great job...friendly, knowledgeable, and gave me a great tutorial on the use of my heater!
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November 2023 by Eve Mitchell
Jim F. Was at my place this morning fixing my heater. He was wonderful. Thank you again for fixing my heater.
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November 2023 by Patricia Bennett
Jim F. did an excellent job servicing our fireplace. He was very friendly and professional.
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October 2023 by Troy Hollenbach
Jim F. was extraordinary!!He was here about 2 minutes and had the pilot light working properly. Then, he stayed and gave the fireplace a full cleaning service. He added burning embers across the bottom and even cleaned the glass.I don't think I've ever seen our fireplace looking SO good!!
