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December 2023 by A Lost Thought
as someone who had an account here for years do not make an account here. Their customer service is horrible in person and the manger is even worse {blonde lady} If you have an issue with your account they will fight tooth and nail to not help you. They're "pretenders" DON'T MAKE AN ACCOUNT HERE.
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December 2023 by Dillon Smith
Apparently they think I'm stupid based off of them thinking a person would keep a PIN code written down and kept in a wallet. Just so when someone breaks into their car and steals their wallet has ease of use to their money. Even though the person who was robbed never had it written down in the first place, nor knows said own PIN do to always using credit. But hey what would I know I'm just a dumb guy who uses their services. Jackie is nice tho about the only good one there.
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November 2023 by Suzanne O.
This is my second review for Wyrope. I just want to say how Wonderful Kristen is!! She has helped me a few times that I've reached out to her with great resolve!! Thank you Kristen!!
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July 2023 by Michael Hill
They are by far the best to deal with in every way. Everyone I have met there has gone above and beyond everything I have expected. They will absolutely have all my business for a long time to come.
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July 2023 by Troy
My recent experience has been nothing short of frustrating and disappointing. I would strongly advise against using their services due to the numerous issues I encountered during my dealings with them.First and foremost, their customer service was abysmal. Whenever I reached out for assistance, I was met with long wait times and unhelpful representatives. It seemed like they had no interest in resolving my concerns or providing me with the support I needed. Their lack of responsiveness and disregard for customer satisfaction was truly disheartening.Moreover, their policies and procedures were convoluted and unnecessarily complicated. Simple tasks that should have been straightforward turned into long, drawn-out processes filled with paperwork and red tape. It was as if they wanted to make everything as difficult as possible, causing unnecessary stress and inconvenience.Additionally, I encountered several instances of hidden fees and unexpected charges. The lack of transparency was infuriating, and it made me question their integrity and honesty as a financial institution. I strongly believe that a credit union should prioritize the well-being of its members, but my experience with [Credit Union Name] showed a blatant disregard for this principle.Overall, my time was marked by frustration, poor customer service, complicated procedures, and hidden fees. I would strongly advise anyone considering using their services to think twice and explore alternative options. There are plenty of other credit unions that value their customers and prioritize their needs above all else.
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July 2023 by J Fortin
Worst place to do banking. Consistent fraud which leads to your bank card being closed for roughly a week until after you find time to call and order new one. I belong to 3 other banks and use 2 credit cards. Never had this problem with any other financial institution. Third time in a year through wyrope.
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June 2023 by Suz Overdorff
We have been members for a long time. I see where people give negative comments about the credit union. They have like most businesses rules to follow,and times that may not seem convenient to you, I for one am very glad that Wyrope is looking out for me one of its members! We live 2 hours away but we do not want to change banks , Kristen has helped us through a few things with respect and courtesy and Jackie is great also! So I want to say Thank you Wyrope for looking out for you members!!
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May 2023 by Keith Bertram
The CEO was very reasonable and gave me a generous offer to help settle my debit with payments. I actually came out hopeful for my situation thanks to her. They are a good place to use
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May 2023 by Josh Orso
Been a member for a long time, will be switching due to the terrible management. Kristin the CEO was very unhelpful aswell as a Jackie Stump. Time to change the leadership.
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April 2023 by Ryan Carson
Been a member of WYROPE of an on for decades. Years ago I would get emails when there were questionable charges or if my account overcharged. Instead this time they send snail mail to an address I have ? kicked to the streets from, called the number that's no longer available because I am on the streets and months later when I am hundreds of dollars overdrawn send me threatening emails to sue me if I don't fix the overdrawn account. Been at banks before with my mom and they at least waves the overdraft fees at least once. So disappointed because use to really like the credit union now rather go through PayPal or Bluebird.
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March 2023 by Brian Street
Wyrope had a few hiccups with previous management & an employee, but thankfully those employees have moved on. The employees are very friendly & polite & Kristen always goes above & beyond for credit union members. I recommend Wyrope credit union to everyone, especially those tired of big business banks.
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February 2023 by Kevin Bailey
I've been banking with Wyrope Credit Union for over 20 years. I've always felt welcomed and respected. The employees are awesome and always go above and beyond! Wouldn't want to be anywhere else.
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January 2023 by Jake Monicatti
Worked with this bank through a mutual customer and the whole process was a nightmare. Customer had all documentation needed for a auto loan and rather than get all the info they needed up front, they kept coming up with something new they needed every two days for about a week and a half rather than get all the info up front. When I called to ask for an update on the loan the staff was very rude and abrasive. If you are looking for a quick and pleasant loan process I would not recommend doing your business here.
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December 2022 by Jakesgotgames 13
Worked with this bank through a mutual customer and the whole process was a nightmare. Customer had all documentation needed for a auto loan and rather than get all the info they needed up front, they kept coming up with something new they needed every two days for about a week and a half rather than get all the info up front. When I called to ask for an update on the loan the staff was very rude and abrasive. If you are looking for a quick and pleasant loan process I would not recommend doing your business here.
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December 2022 by Angelique Williams
I am a member and recently applied for a home equity loan which was a longer process than i expected but overall Jackie and Kristin were great and took care of everything that needed to be done. Kristen went above and beyond when it came time to get me the check during a snow storm. I did not expect her to have my paperwork ready due to this storm, however she was prepared and already had my paperwork with her and she completed it remotely and got it processed earlier than expected. Thank you Kristen and look forward to future dealings!
