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September 2024 by Crystal Swank
Great customer service . Mechanic spoke to me personally:) Always a pleasure:)
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September 2024 by Bo Meyer
Got needed part from another dealer and took care of me in just a few hours. Really went above and beyond to get the job done
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September 2024 by Ian Temons
I bought a 2020 Ford explorer with only a few hundred miles on it. After only two years, I needed I new transmission. I did not abuse this car when I got it. If anything I took it easy. I was 1400 miles out of my 60k warranty and forced to pay 2/3 of the transmission. I will likely never buy a Ford again after this.
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September 2024 by Grant Fausey
Very up front and straight forward with everything. Very helpful and don’t waste your time.
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August 2024 by Vincent Orelli
Great experience every time we have work done there. Service, Parts, and especially the Body Shop is top-notch.
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August 2024 by Carol Zysset
Mike in body shop was so helpful. He transferred a car seat to a loaner and then back to my vehicle. He was very careful to ensure that it was done properly and safe for my granddaughter. The service here is outstanding and appreciated.
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August 2024 by PD WoodWerkz
My wife and I were recently on our way to our granddaughter's high school graduation in Dansville NY. We were traveling from Canton, GA (40 miles north of Atlanta). On the morning of the second day of travel I noticed that our 2016 Flex was reticent to start in the morning. But I got it going and we drove around Williamsport a bit since my wife had lived in Cogan Station nearly 40 years ago. We stopped for photos and when starting was attempted, it was barely turning over, so I thought the battery was dying. I found the dealer via GPS and we arrived. I explained my dilemma and the service manager was very helpful and, even though they were short handed in the shop, he got us in, tested the charging system, and had a new battery installed in a short time. I can't thank them enough. On the basis of my limited experience with Fairfield Ford in Williamsport and in comparison with my experience with my local dealer in GA, I would definitely choose to go to Fairfield Ford, rather than my local dealer. But that would be quite a trip. :-). There was no reason for them to take extra time to help me out but they didn't bat an eye. Friendly, helpful, customer focused. Terrific!!!!!!
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July 2024 by Kelly Ritter
Very friendly customer service
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April 2024 by Kelly
Quick service, knowledgeable techs, pleasant service advisors!
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March 2024 by Pamela Engle
I have now tried and called this place just for a simple price Check and nobody answers or even return phone calls. Shame on yall
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January 2024 by Susan Raymer
Counter guys were real friendly and helpful. They did a great job! Definitely recommend!
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November 2023 by Justin Priliszh
The only glaring issue I had was when the repair stuff was done I had to take my truck to a local detailing place to get the streaks of wheel shine off the sides of my truck because the car wash didn't get it off that I took it to after I picked it up.
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October 2023 by Richard Pedro
They do great work!
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October 2023 by Marshall Flanigan
Quality
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October 2023 by Rebecca Steer
Great customer service, Scott is the best
