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October 2023 by Susan Trotta
I love this place! Great service and the guy who runs it is beyond fair. My furniture is beautiful and cost so much less then competitors prices!
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June 2023 by Dave B
Great guys know what they're doing
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June 2023 by Heather Hewitt
Was speaking to a gentleman on the phone today, who called me back after no one answered the main number, on a different phone number, and I was asking if they sold a specific brand.. they didn't, he wasn't familiar and needed me to list off the attributes of the mattress I was looking at, which is fine. Great! I want you to know what I want.. so he had me google the a specific mattress that they sold. I was looking for a specific "plus size" approved bed, I asked him if the coils would support the longevity of having plus size people sleeping. Earlier in the call, he said how it had a non-prorated 10 year warranty. I understood.. so when I asked him about the longevity, he reiterated the 10-year non-prorated warranty and then followed up with, "I'm not sure if you understand that orrrr???" Extremely condescending. I said yes, and then let him know about the 15 year warranty the specific brand I was looking at, so was still questioning if it'd be a good option for us. He proceeds to say, "I mean then go for it", in a very annoyed tone and again, extremely condescending. So I abruptly said thank you, I will, have a great day, and I hung up.That guys sucks and shouldn't be a face of the sale department. The mattress business isn't that lucrative and I was hoping to give my money to a local company but it won't be Castle's, that's for sure. What a terrible guy. Big yikes for your company...
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June 2023 by Shawn Stout
Jack was great! He really knows his products and I would highly recommend if you’re looking for new furniture!
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June 2023 by Google user
Was speaking to a gentleman on the phone today, who called me back after no one answered the main number, on a different phone number, and I was asking if they sold a specific brand.. they didn't, he wasn't familiar and needed me to list off the attributes of the mattress I was looking at, which is fine. Great! I want you to know what I want.. so he had me google the a specific mattress that they sold. I was looking for a specific \"plus size\" approved bed, I asked him if the coils would support the longevity of having plus size people sleeping. Earlier in the call, he said how it had a non-prorated 10 year warranty. I understood.. so when I asked him about the longevity, he reiterated the 10-year non-prorated warranty and then followed up with, \"I'm not sure if you understand that orrrr???\" Extremely condescending. I said yes, and then let him know about the 15 year warranty the specific brand I was looking at, so was still questioning if it'd be a good option for us. He proceeds to say, \"I mean then go for it\", in a very annoyed tone and again, extremely condescending. So I abruptly said thank you, I will, have a great day, and I hung up. That guys sucks and shouldn't be a face of the sale department. The mattress business isn't that lucrative and I was hoping to give my money to a local company but it won't be Castle's, that's for sure. What a terrible guy. Big yikes for your company...
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January 2021 by Michele Loner
bought a bedroom suite that was supposed to ne set for 90 days same as cash back in july. just noticed i was still making payments on it. called the finance company only to be told whenit was submitted it was requested for 12 months. this caused only minimum payments to he made and almost 1000 in finance charges. the bed is nice but not worth the 2500 bucks i ended up paying. never will deal with him again
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July 2020 by Cheyenne Dauber
He’s got great prices, and he’s super helpful and friendly.
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April 2020 by William Hayduk
Friendly service, and good prices.
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July 2019 by Nicholas C Maxson
In and out quick and easy, I shopped around and castle was the last place I walked into. I don’t know how he does it but the prices at Castle are undisputed.
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June 2019 by Fordtrucks
Not much to say
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February 2019 by Julie Keller
Love this place. Jack is always friendly and has exactly what I'm looking for.
