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January 2024 by Megha Patel
We picked out all of our lighting and fixtures from The Factory for our new construction - they have such a broad selection! Rudi was absolutely AMAZING to work with - so knowledgable, great advice and such a fun personality - you can really tell he loves what he does!! All of our pieces look beautiful in our home and we will absolutely be referring friends and family to the factory!
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December 2023 by Amy Hearst
Very helpful and amazing quality
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November 2023 by Christine Katartzis
Wonderful staff, great showroom and great customer service!!!
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November 2023 by JAMES GANTER
We bought all our lighting for our new construction house from them 4 years ago. That process went perfectly - great recommendations and support. Never felt we were being pushed into a certain look. Fast forward to today and we broke one of the fixture light sconces. I called fearing how expensive and painful this would be. They were so helpful, got me a replacement for free, and made me feel like a valued customer! Love this store and the team there (Wilkes-Barre store) even more!
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September 2023 by Ryan J
I bought some outdoor furniture, and I absolutely love it!!Awesome showroom, great quality furniture and American Made! The staff is very helpful, open, and honest. They take the time to answer every and any question that you have. They have a very large selection of indoor and outdoor furniture, and there lighting displays are absolutely gorgeous!I would highly recommend this company to anyone! The great thing with this quality product is that you only buy once. It is built to last a lifetime and made well, not like these other stores with particle board and cheap hardware.I encourage everyone to go and check out the Factory.I look forward to my next purchase!
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September 2023 by Jake Niewinski
Bought two gliders and had to order a matching end table. After four weeks, came to find the one I specifically showed the sales person I wanted is different than the one they ordered. To get the correct one would be an additional $94 and another four weeks. Not proper customer service. Made to feel like it was my fault the exact one I showed the sales person was not the one they ordered. Have to waste my time and effort a third time loading and unloading the gliders back as I will not do business with a company like this. They can keep their furniture and I’ll keep my money.Edit in response to the owner’s comments: You don’t seem to have the correct information, and you would know that if you returned my phone call. I was not shown the matching table; I showed the salesman Rudy the table I wanted. At the time of ordering I was not given any information about different manufacturers making different “matching” tables. I was under the impression, as your store is known for “customizable, exactly the way you want it,” that I was getting a circular table in the specified colors. I did sign off on the table being ordered as, I will state again, I was under the impression the table I showed Rudy was the table I was going to receive. Upon pickup I did not change my mind. The table your employee ordered was the wrong table and was admitted to by Rudy himself. As for demanding a free table, that is simply wrong. All I wanted was The Factory to honor our agreement that I get the table I wanted for the price I already paid. It was unacceptable for me to pay any more for your mistake. How could I possibly know that YOU ordered me the wrong table from the vague statements on the receipt. If I showed you a round table, don’t you think it would be your responsibility to order me a round table? You were willing to take back my gliders and for that you must be a saint. I paid for three items and received two. As far as I am concerned, your part of the contract was unfulfilled and I am entitled to return all the items. You may be able to bully other consumers, but I am not one of them. Your salesman Rudy was rude and apparently is also a liar. I will never use your store and will do everything in my power to dissuade others from shopping at your stores. I hope others can learn from my mistake of trusting this store. Avoid them if you value your time and money.
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September 2023 by steven carpenter
It's expensive but nice stuffWe did buy 4 Adirondack chairs for $1200. They are very nice, but very expensive. I recently priced them in Lancaster (at an Amish store), and they were cheaper there. We will most likely do business with you again.
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August 2023 by Ken Rose
They said poly furniture was 1/2 price but I bought the exact same piece for $ 400 less then what they was 1/2 price
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July 2023 by June D'Antoni
Amazing place. I love everything there, and the staff is the best.
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July 2022 by Janet DiCicco
We purchased a dining room set and credenza from here. The furniture is made to order, so there is a wait. The quality is worth it. We were there today and they are having a great sale. My husband and I ended up purchasing a new sofa and TV stand. Rudi is great. He was so helpful when we purchased the dining set, but today he really helped us to pick the perfect sofa and material for our space. He's definitely an asset to the store.The Factory is a very good place to buy beautiful, quality furniture.
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March 2022 by Richard Gryziec
Offered a big discount on things, but their prices were double the prices at other stores. Sounded good, but wasn't anything special.
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October 2021 by Amanda Fredmonski
The staff are such nice and knowledgeable people! I recently ordered a chandelier and unfortunately discovered that 1 of the glass shades was broken...they offered immediately to replace it with 1 from the display or via order. I took them up on the displayed replacement to have a quick replacement. I am shocked they offered that option and really think the company and this location exceeds expectations always! So if you need lighting, custom wood furniture or electrical advice/products this is a great source
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September 2021 by John Konsavage
The Factory is a great place to go for furniture, indoor and outdoor. All pieces are of 1st quality. We have purchased a number of items from their WB store and are very satisfied with them and the customer service they provide.
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September 2021 by Pam F
Great service, even when I showed up about 20 minutes before closing time. Got exactly what I needed at a great price.
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July 2021 by Lynn patrone
Rudi is the best sales person I've ever encountered! He remember customers and attends to every detail. We were extremely pleased with service from Rudi who made our lighting purchase experience easy. Rudi is extremely knowledgeable and passionate about his work. Thank you Rudi!