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May 2024 by Doreen
Carter B was so informative and helpful during my call. He provided multiple locations I can receive in person assitance, rectified the situation, he is very solution oriented and has a great understanding of his role in fraud & lost cards. Much appreciated Carter! Seriously saved my whole vacation!
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January 2024 by Rosalina Padro
PNC IS ONE OF THE BEST BANK WE LOVE...THERE GREAT AS SOON AS YOU WALK IN THEY GREET YOU.. VERY WARMING THANK YOU PNC EMPLOYEES FOR YOUR WORK IT'S AWESOME...
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October 2023 by JeMaZal
I really try NOT to visit this branch of PNC, after being a customer for close to 40 years, through all the name changes.. its still the same ol bank that really gives its customers a hard time. I can't really think of a time I needed a "bankers" assistance that wasn't a frustrating experience. Rarely do they understand your issue. Often will push you off to call the 1-800 #.. Employees are all quite rude, customer service skills are lacking. The ONLY reason I haven't taken my money elsewhere,.is because they're ATMs are conveniently located throughout the country. Luckily I don't need to go into one all that often, but when I do it's a dreaded experience.
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October 2023 by Lorianne Ankner
Always long wait times, short staff & bad service from the tellers & bankers. Tried a different branch & the service is still horrible & unfriendly.
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October 2023 by Jeanine Z.
I really try NOT to visit this branch of PNC, after being a customer for close to 40 years, through all the name changes.. its still the same ol bank that really gives its customers a hard time. I can't really think of a time I needed a "bankers" assistance that wasn't a frustrating experience. Rarely do they understand your issue. Often will push you off to call the 1-800 #.. Employees are all quite rude, customer service skills are lacking. The ONLY reason I haven't taken my money elsewhere,.is because they're ATMs are conveniently located throughout the country. Luckily I don't need to go into one all that often, but when I do it's a dreaded experience.
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October 2023 by Ed Allen
How this place got 3 1/2 stars is beyond me, it’s like they go out of their way to not help you. I’m just curious if they do it on purpose or are they just really that incompetent?
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September 2023 by Lorianne A
Always long wait times, short staff & bad service from the tellers & bankers. Tried a different branch & the service is still horrible & unfriendly.
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September 2023 by L A
Always long wait times, short staff & bad service from the tellers & bankers. Tried a different branch & the service is still horrible & unfriendly.
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September 2023 by Lisa Harvey
The service at this branch is beyond horrible. I went in for a new debt card which takes a second to print and the woman told me to sit and wait. I say for over five minutes and no one came. But numerous customers came and went. Do not go to this branch. Kingston is so much better!!
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July 2023 by Weavre Molina
I've liked this bank for quite a few years, but this spring, they've failed at perhaps their most basic function, and I'm looking for a new one.Our property taxes have to be paid with a paper check. I don't use those often, but PNC started charging - a couple dollars per check! - to print them, so instead I ordered an inexpensive box from Bradford - you know, just like we did for decades before everything was online.I made sure I had ample funds in my account and gave my check to the tax collector.PNC rejected it as "suspicious."I called them, and they looked at it, confirmed everything was filled out correctly, the numbers were correct, everything. What could possibly be suspicious about my paying property taxes on the address printed on my check, which is also my address of record with the bank?The fact that it's a check, and not one they sold me.I wanted an assurance that they'd honor my next check when I sent another one to the tax collector, and I asked them to cover the $30 fee I incurred because of it. I didn't ask for anything else. They promised to call me back, but never did. It's been weeks now, the deadline is approaching, and I can't reach anyone at my supposedly reputable bank to confirm they'll do something as simple as honor a valid check drawn on my account.I'm out a *lot* of time going back and forth with the tax collector, an extra $30 fine plus gas, and a lot of frustration and embarrassment. The tax collector says I'm far from the only one this has happened to.And PNC clearly doesn't care a bit.
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June 2023 by Bill
Super unprofessional manager at this location
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June 2023 by Weavre C.
I've liked this bank for quite a few years, but this spring, they've failed at perhaps their most basic function, and I'm looking for a new one. Our property taxes have to be paid with a paper check. I don't use those often, but PNC started charging - a couple dollars per check! - to print them, so instead I ordered an inexpensive box from Bradford - you know, just like we did for decades before everything was online. I made sure I had ample funds in my account and gave my check to the tax collector. PNC rejected it as "suspicious." I called them, and they looked at it, confirmed everything was filled out correctly, the numbers were correct, everything. What could possibly be suspicious about my paying property taxes on the address printed on my check, which is also my address of record with the bank? The fact that it's a check, and not one they sold me. I wanted an assurance that they'd honor my next check when I sent another one to the tax collector, and I asked them to cover the $30 fee I incurred because of it. I didn't ask for anything else. They promised to call me back, but never did. It's been weeks now, the deadline is approaching, and I can't reach anyone at my supposedly reputable bank to confirm they'll do something as simple as honor a valid check drawn on my account. I'm out a *lot* of time going back and forth with the tax collector, an extra $30 fine plus gas, and a lot of frustration and embarrassment. The tax collector says I'm far from the only one this has happened to. And PNC clearly doesn't care a bit.
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November 2022 by Theresa S.
Very fast service! Friendly people!
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June 2022 by Joanne Pearson
Always friendly.
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February 2022 by Wilson Wickiser, Pastor of Swansea Baptist Church
Kim did a great job in assisting me with an issue. Friendly, professional, efficient, and effective.
