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September 2024 by Cody Fegley
Customer service is amazing. Dropped off vehicle and had someone drive me to work. Schedule a pickup for 430 and someone was there to pick me up before 430. Everyone is super friendly unlike some dealers who seem bothered that you are there.
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August 2024 by Damain Washington
I recently visited Motorworld Mercedes-Benz to get my car serviced, and it was a nightmarish experience. I was there for an hour in 91-degree heat, and it took 30 minutes before anyone offered us any water, even though my pregnant wife was with me. The lack of basic hospitality was just the beginning.
We initially came to Motorworld to have a recall done for a sticker. We also asked Kaitlyn to have the service team look at the rotors and coolant level because they were making sounds after our first visit to Motorworld, and the car began overheating. Despite our requests, the service was abysmally slow, especially considering the video the service team sent at 3:29 PM, showing the work was completed shortly after our arrival.
The level of discrimination and racism we faced was appalling. Kaitlyn at the front desk was incredibly disrespectful, lying to my face about the status of my car. She made us sit for an hour, claiming my car had just started being worked on, despite the fact that the work had been completed 10 minutes after we arrived, as evidenced by the video timestamp they sent me.
The general manager, Henry Hess, and the service department manager were equally dismissive and unprofessional. Their behavior was unacceptable and highlighted a severe lack of respect for customers.
The only person who treated us with respect was the brand manager, Adam. He was extremely professional and helpful, even after I became irate due to Kaitlyn's rudeness. Adam did everything in his power to assist us, which was a stark contrast to the rest of the staff.
To add to this, we had visited this location two months prior for an oil change and tire rotation. Kaitlyn tried to tell me my 2021 GLB needed a Service B, despite it being a certified pre-owned vehicle with all necessary services already completed. Even after showing her proof from Carfax, she persisted and developed an attitude when I refused. Following this visit, my car developed issues that it never had before bringing it to Motorworld.
In contrast, our experience at another official Mercedes-Benz dealership, Faulkner, was exceptional. The staff there were respectful and professional, unlike the deplorable service at Motorworld.
Motorworld Mercedes-Benz needs to reevaluate its staff as they are tarnishing the Mercedes-Benz brand. My visit on Wednesday, July 31, from 3:20 PM to 4:30 PM was a testament to their lack of common courtesy, respect, and professionalism. The level of disrespect I endured after paying so much money for a car cannot be overlooked or forgotten. I will be contacting Mercedes-Benz directly to report this appalling experience. I will never return to this location and strongly advise others to avoid it as well.
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August 2024 by Glamorous Lexy
They had my GL450 for several weeks while waiting for my warranty to approve repairs. I dropped it off for a coolant leak and when I picked it up the suspension on the front drivers side was messed up. The advisor told me the car would bounce a bit… I had to drive about 30 mins to my home and it was miserable ! During the drive I called her and she admits I didn’t drop my car off like that but insists they didn’t do it and told me it would be an additional $2350 to fix. She told me it could’ve happened sitting in my driveway smh. I’m currently waiting for the GM to call me back and I’m confident they will make this right. I still love the brand so much I really hope they do the right thing. I will update when I speak to him and hopefully this is resolved.
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August 2024 by maria kessanioti
I don’t wanna say much.
First time I see a Mercedes dealership so unprofessional.
From me it’s a no .
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August 2024 by Jerry Jerry
Call to find out how much will cost me to get spare key fob for my benz lady answer a phone and told me that every one is on lunch but she will get the quote from the service department and call me back never happened she do not call me back very unhappy about the unprofessional service and experience at this location absolutely not recommended
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July 2024 by Ed C
Staff were quite pleasant the waiting area was comfortable, and location was convenient, but technicians failed to diagnose a failed wiper motor when I first went in , even after I explained to them that the wipers had failed. Only after a second failure the next day did they tell me the obvious. This has put me in an uncomfortable situation of having to drive 400 miles back home without funtoning wipers because parts will take 3 days to arrive. If diagnosed correctly the first time, I could have delay my departure by 1 day to get the issue fixed. Not an option now.
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May 2024 by Nicole Stombaugh
I bought a Mercedes due to the fact that they valet cars and give you a loaner when work is being done to your vehicle. I have been a customer of the Mercedes in Wilkes barre since 2010, having bought three vehicles there. I will never give them another dime of my money. I had a loaner last year, and they said I scratched the inside, and there was dog hair in the vehicle. I had my insurance pay the asinine amount for damages. I now need a new tire, and called regarding getting a loaner while my car was in the shop. They told me I am ‘blacklisted’ and can never get a loaner from them again. I called corporate, who suggested I try a different dealership. I did, and am now using the Newton Mercedes dealership out of NJ. I’ll never look back.
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April 2024 by Biren Patel
They have easy text message system where we can book appointment and talk to our service advisor. Sheryl helped me to fix a problem with my car’s instrument cluster. Initially part was back order and I was loosing patience. So, I complained couple of time in customer service. But they tried a lot to get the part asap and fix my car. Also, they provided free valley all the way to Binghamton so I do not need to drive down to service station. That is very time saving. Thanks a lot. Appreciate your help to fix my car. Finally cluster is working.
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April 2024 by Ginny Bidleman
I recently had the pleasure of purchasing a new Mercedes from MotorWorld in Wilkes-Barre, and I couldn’t be happier with the experience. Shane, my favorite salesperson who assisted me with both cars, continued to be truly exceptional. From the moment I stepped inside, Shane was knowledgeable about the car and options and always maintained the utmost professionalism.
My husband and I decided years ago that I should drive the family car, one that is safe, dependable, and features a comfortable interior. Shane listened carefully to my preferences and requirements, guiding me through the available options without any pressure. His expertise and genuine interest in helping me find the perfect car made the entire process smooth and enjoyable.
Thanks to Shane’s excellent service and the dealership’s overall commitment to customer satisfaction, I now have another fantastic vehicle that meets all my needs. I will undoubtedly return for my future car purchases, knowing that I will receive top-notch service and support. If you’re in the market for a new car, I highly recommend visiting MotorWorld and asking for Shane—he is truly a standout among sales professionals.
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March 2024 by Rickey Payne
I recently had the pleasure of engaging with Gabe at the Mercedes-Benz dealership, and I must express my utmost satisfaction with the level of service he provided. Gabe's profound knowledge of the vehicles on the lot was evident from the moment we began our interaction. His respectful demeanor and focused approach underscored his commitment to ensuring a comprehensive understanding of the vehicle I expressed interest in.
Gabe's ability to articulate intricate details about the features and specifications of the car was truly impressive. He presented information in a clear and concise manner, making the entire experience both informative and engaging. What stood out the most was Gabe's dedication to going above and beyond; he willingly showcased multiple vehicles without any hint of impatience, allowing me to explore various options.
Not only did Gabe make me feel like a valued member of the Mercedes-Benz family, but he also took the initiative to understand my preferences. Remarkably, he presented alternative options within my specified price range, offering a better model year without compromising on my budget constraints.
Gabe's prowess as a salesman shines through effortlessly. His professionalism, combined with a genuine enthusiasm for ensuring customer satisfaction, makes him an invaluable asset to the dealership. I wholeheartedly recommend Gabe to anyone seeking a seamless and rewarding car-buying experience. If you're in search of a dedicated, knowledgeable, and respectful professional, look no further – Gabe is the epitome of excellence in automotive service.
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March 2024 by Mario Mendia
Great service. The entire crew were so helpful in getting my car ready. They also gave me a loner vehicle. Thank you guys !!! Awesome customer service too
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March 2024 by stephen stolinski
All members of the MB of Wilkes-Barre Team were easy to deal with for the car buying experience. Thank you Astrid and the team.
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March 2024 by Mary Elizabeth
I am very stingy on reviews, but felt compelled to acknowledge two people at Mercedes Service. Tori and Jolene. This was the greatest experience I ever had having my Mercedes serviced. They were both extremely kind, personable, and attentive to every need. Above and beyond. Period Sometimes we like to point out the bad things in life, I just wanted to give a thank you to the good!!!
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March 2024 by Nicholas Hinkley
Horrible service and sales team, go to BMW
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February 2024 by Christopher Fitak
When I took my van in the Particle Filter was at 51% and my check Engine light was on.
After I got it back from them, I should have checked the particle filter screen right there but didn't think of it until I was halfway through Pennsylvania going back home to Chicago.
I checked it, and it was at 61% minutes later it started going up again, and reached 92%, and the engine light came back on.
My question is, what did they do besides going over the whole entire van, but the problem i came in for?
It seems to me like nothing was done. I'm back at square one again sitting here in Ohio now, hoping I get home safe.
